I recently noticed an unauthorized transaction from BetterMe Mental Health on my KuveytTürk debit card. On 24.12.2025, an amount of ₺350 was withdrawn from my account without my permission and without my clear consent to any subscription or payment. I did not approve this transaction and I do not accept this charge as valid. I request that the unauthorized ₺350 payment taken on 24.12.2025 via my KuveytTürk debit card be fully refunded and that any related BetterMe Mental Health subscription or recurring payment be cancelled so that no further money is taken from my account. I kindly ask you to investigate this unauthorized charge as soon as possible and return the money to my account.
I downloaded the BetterMe app and initially used it for a short period. Despite canceling the subscription and removing my permission, I later discovered that my payment card was left saved in the app without my consent. Worse, a new subscription fee of ₺350 was charged to my card without my authori...
In October 2024, I started a BetterMe subscription but decided to cancel as I no longer wanted to continue. I followed the cancellation instructions in the app and believed the process was completed. However, I recently discovered that for the past three months, ₺350 has been deducted from my card e...
On September 9, 2025, I canceled my BetterMe diet program membership, but despite the cancellation, an unauthorized charge of ₺699 was withdrawn from my bank card. It has now been two months, and no refund has been processed. I have the payment receipt available as proof. I find it unacceptable tha...
On October 12, 2025, a ₺350 charge was made to my İş Bankası credit card under the name “Ae BetterMe Apps Dubai AE” without my knowledge or consent. I did not authorize any membership, purchase, or transaction related to this charge. The transaction receipt includes no additional information, only t...
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