BetterMe International Limited Is A Scam?
I started a free trial of the BetterMe Fitness app on 31 March 2024 and canceled it through the app on the same day I installed it, because I did not want to continue with a paid subscription. Despite canceling the trial, I was later charged 42.84 via PayPal without my permission. I only noticed this unauthorized PayPal charge today. I did not approve any subscription after the trial, and I was not informed that I would be billed. There is also no customer care phone number on BetterMe’s website, so I have not been able to reach them directly to resolve this issue. I request that the unauthorized charge of 42.84 be fully refunded and that my subscription be completely canceled so that no further payments are taken from my PayPal account. I would like written confirmation that this issue has been resolved.
Hello Navjot, Thank you for your comment. We regret to hear about your experience with us. Please note that each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. If your subscription was canceled successfully, it should not be renewed. As we can see, our BetterMe team successfully solved your issue. Please check your inbox and let us know if there is anything we can help you with. Kind regards, team BetterMe
Refund the full amount.