In 2024, I purchased a one-time package from the BetterMe app for about $4. After that purchase, I never used the app again, and no active subscription appears on my account. However, on November 14, 2025, I noticed that about $21 had been withdrawn from my account. The same thing happened before—there have been three unauthorized withdrawals in total this year. Altogether, this has caused a significant financial loss.
There is no cancellation or contact option within the app, and I have been unable to reach customer service. I ended up having to close my card because of these recurring charges. All of the payments were made through my Garanti Bank card in a single charge format. Every transaction was processed directly through the app.
I am requesting a full refund of all unauthorized charges. I ask that my issue be resolved as soon as possible.
I purchased a monthly subscription on the BetterMe app approximately two years ago. Starting in August 2023, BetterMe began charging my Garanti Bank credit card every month. Even though I canceled my subscription and deleted the app, these charges continued for over a year. I attempted to cancel th...
I’m filing a complaint regarding an unauthorized billing issue I experienced with the BetterMe app. I canceled my subscription through the App Store o...
I purchased the BetterMe app but canceled my subscription around the end of July beginning of August and deleted the app shortly after. I even double-checked that the subscription was successfully canceled under my account. Despite this, BetterMe continues to automatically withdraw money from my car...
I purchased the BetterMe app in September but canceled my subscription and deleted the app shortly after. I even double-checked that the subscription was successfully canceled under my account. Despite this, BetterMe continues to automatically withdraw money from my card without my consent. This on...
Comments