On my iPhone 13 Pro, I downloaded the BetterMe app from the App Store about 1–1.5 years ago and bought only a one-month subscription before deleting the app. Since that time I have had no active membership or subscription. However, I noticed three separate charges of ₺350 each — on August 2025, Sept...
On July 10, 2025, I purchased a three-month subscription to the BetterMe app on my iPhone for ₺350. I voluntarily started this subscription and only intended to pay for the three-month period. However, without any prior notice or warning, I noticed a ₺700 automatic renewal charge on October 2, 2025,...
On September 28, 2025, I purchased a 180-day subscription through the BetterMe app. Although it was advertised as a discounted package, my account was...
Today, I paid ₺139 for a BetterMe subscription using my credit card through FastPay. However, in addition to this payment, an extra ₺169 was automatically withdrawn from my account without any explanation. On my bank statement, this second charge appears as “BetterMe Pilates AE Dubai.” I canceled my...
"Immediate resolution was provided, thank you very much."
On 24.09.2024 at 13:56, a ₺350 subscription fee was withdrawn from my bank card by the BetterMe mobile app without my knowledge or consent. I tried to...
Even though I never subscribed to the BetterMe app, from September 2024 to September 2025, a total of ₺1,387 (₺115.64 each month) has been charged to my credit card under the name “BetterMe Limi.” My credit card belongs to Ziraat Bank, and the last four digits are 3644. I never started any membershi...
In December 2023, I purchased a 1-month paid trial subscription from the BetterMe app. After using it only a few times in the first month, I deleted the app from my phone and never used the subscription again. However, despite deleting the app, QNB Finansbank has continued to charge my credit card ₺...
"For about 9 months, a total of 350 TL per month was unfairly charged from my Ziraat Bank Bankkart through the BetterMe app. However, I had canceled my subscription via the App Store 7 months ago, and there is no active subscription shown on the App Store. I have not used the app at all during this period. After noticing the situation, I tried to contact BetterMe customer service, but I couldn't find any contact number and tried to reach them via email. In response to my complaint, I was informed by email that a refund for 4 months would be issued, but only 350 TL was deposited into my account. The email address I used to create my account is: b**@gmail.com. I request a full refund of all deductions and the complete cancellation of my subscription. I kindly ask for my issue to be resolved urgently."
About a year ago, I canceled my BetterMe subscription through the App Store, yet the app has continued to charge me ₺350 every single month. Due to my...
Since September 18, 2025, I have stopped using the BetterMe Yoga app on my iPhone and even deleted it from my device. Despite this, the company has continued to charge my Garanti Bank credit card ₺115.64 every month without my consent. I never renewed or confirmed any subscription, so these ongoing...
Last year, I subscribed to the BetterMe mobile app through the App Store, but after a few months I canceled the subscription through the same platform. Currently, BetterMe does not appear in my active subscriptions list. However, since September 15, 2024, I have noticed that ₺350 has been charged ev...
After the trial period on the BetterMe app, recurring payments started being taken from my card without my consent. For nearly 3 years, a total of 30 unauthorized charges amounting to ₺3,318.5 were deducted from my Finans credit card. I only managed to cancel the subscription on my own today. During...
In April, I canceled my BetterMe FZCO Pilates Dubai subscription through customer service, yet I later discovered that ₺199 has continued to be charged to my credit card every month. The most recent deduction took place on September 15. I also removed my membership completely through the app, and I ...
I downloaded the BetterMe FZ app just to try it out and purchased a 28-day program. After that, I never used the app again. However, without my knowledge, two separate memberships were created under my account, and starting from April 25, 2025, recurring subscription fees have been charged to my cre...
"Partial refund has been issued"
I previously canceled my BetterMe subscription, yet for the past year I was still charged ₺350 every month. I received no email notices, invoices, or ...
I subscribed to the BetterMe FZCO Pilates Dubai app through the App Store, then canceled my membership. Despite that, ₺350 has continued to be charged to my İş Bankası credit card every month, typically on the 21st, for about one year. I receive no emails, invoices, or warnings, and the App Store Su...
I want to file a complaint regarding a serious billing issue with the BetterMe: Health Coaching app. Although I canceled my membership around April 15, I discovered that charges have still been taken from my İş Bankası Maximum credit card. Specifically, in July, August, and September, I was billed a...
Over the past three months (July, August, and September), I noticed unauthorized charges on my Garanti Bonus credit card under the names “BetterMe FZCO Woman Plan” and “Iyzico BetterMe.” In total, approximately ₺540 was deducted. The only subscription I ever agreed to was a ₺9.90 one-week trial in ...
On June 6, 2024, I made a ₺179 purchase through the BetterMe Home Yoga app for a nutrition plan. That was the only service I intended to buy. However, starting the following month, my QNB Finansbank credit card has been charged repeatedly without my consent. These charges were taken under different ...
On September 9, 2025, I canceled my BetterMe diet program membership, but despite the cancellation, an unauthorized charge of ₺699 was withdrawn from my bank card. It has now been two months, and no refund has been processed. I have the payment receipt available as proof. I find it unacceptable tha...
On July 2, 2025, I purchased a one-month Pilates program through the BetterMe app on my iPhone for ₺179. I only used the program once and never opened the app again. However, when I reviewed my credit card statements, I noticed two unexpected deductions: ₺350 on August 15 and another ₺350 on Septemb...
Even though I canceled my subscription directly through the BetterMe app, this month a charge of ₺699 was still withdrawn from my Akbank card (last four digits: 5310). Inside the app, the subscription clearly shows as canceled, and when I contacted customer service, they also confirmed that my membe...
"Hello BetterMe Team, I regret to state that I have not yet received any refund regarding my refund request that I previously communicated to you. This situation is causing me to experience victimization as a consumer. My request is clear: I want the full amount in question to be refunded to me. Being forced to pay for a service I did not use is against the law. If my refund request is not fulfilled as soon as possible, I want you to know that I will proceed with this process by initiating a chargeback through my bank and by applying to the Consumer Arbitration Committee. What I expect from you is to resolve this issue quickly and process my refund before I have to take it to legal authorities. I look forward to your response as soon as possible. Best regards."
I downloaded the BetterMe app only once to test it out. I never actively used it, I did not benefit from any of its content, and I never agreed to con...
Bank debit card under the name BetterMe FZCO YOG. These charges total nearly ₺8,000, and all of them were made without my knowledge or consent. I never purchased a subscription, I never authorized recurring payments, and I never made any related purchase. Until now, I have not contacted Ziraat Bank...
I am filing this complaint against the BetterMe Fitness app due to a serious issue I have been facing. Since 2024, even though I canceled my subscript...
BetterMe is a member of Xolvie for 4 years. BetterMe is a health and fitness firm that provides a variety of services and products to assist individuals in living better, happier lives. Users may receive individualized exercise and wellness regimens, nutritious food planning, and daily inspiration and support from the firm. BetterMe is available in a number of countries, including the United States, Canada, the United Kingdom, Australia, and others. The objective of the organization is to make healthy living accessible to everyone, regardless of geography or lifestyle. BetterMe promises to assist people reach their health and fitness goals and enhance their entire well-being by offering tailored support and coaching.