BetterMe Keeps Trying to Charge $10 Even After App Deleted

November 16, 11:17 am
42

I want to cancel the membership I purchased through the BetterMe app on the App Store about a year ago. On November 15, 2025, a charge of about $10 was attempted on my card, and the same amount was attempted again today. I did not approve these transactions. I had deleted the app in order to cancel my membership, but the payment attempts have continued.

I have not contacted customer service yet. Since my card did not have enough balance, no payment was processed, so I am not requesting a refund. I am requesting that my membership be canceled immediately and that all unauthorized payment attempts on my card be stopped.

November 19, 2:38 pm (3 days after complaint)

Hello. Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

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