I am unable to cancel my subscription to the BetterMe FZCO Pilates app because it does not appear anywhere in the app or in my App Store/Google Play subscriptions. Despite this, for at least the last 4–5 months — most recently on November 16, 2025 — I have been charged about $9 every month. These charges continue even though I do not use the subscription, which has caused a significant inconvenience.
I have not contacted customer service yet. I have the payment receipts as proof. I am requesting a full refund of all charges and the immediate cancellation of this subscription.
I subscribed to the BetterMe FZCO Pilates Dubai app through the App Store, then canceled my membership. Despite that, ₺350 has continued to be charged to my İş Bankası credit card every month, typically on the 21st, for about one year. I receive no emails, invoices, or warnings, and the App Store Su...
In April, I canceled my BetterMe FZCO Pilates Dubai subscription through customer service, yet I later discovered that ₺199 has continued to be charged to my credit card every month. The most recent deduction took place on September 15. I also removed my membership completely through the app, and I ...
I downloaded the BetterMe Pilates app and signed up, but later decided to cancel my subscription. Despite canceling, the app has been charging me monthly for several months, even though I’ve had no further use or interaction with the service since my cancellation. This is completely unacceptable. I...
I would like to file a complaint regarding an issue I experienced with the BetterMe Pilates app. Although I had previously canceled my subscription through the app, $8 was withdrawn from my account this morning. Even though my subscription no longer appears in the app, I noticed in my bank statemen...
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