BetterMe FZCO Charged Me Monthly Even Though No Subscription Appears

Sevgi · 2025-11-16T13:59:44+03:00

I am unable to cancel my subscription to the BetterMe FZCO Pilates app because it does not appear anywhere in the app or in my App Store/Google Play subscriptions. Despite this, for at least the last 4–5 months — most recently on November 16, 2025 — I have been charged about $9 every month. These charges continue even though I do not use the subscription, which has caused a significant inconvenience. I have not contacted customer service yet. I have the payment receipts as proof. I am requesting a full refund of all charges and the immediate cancellation of this subscription.

BetterMe

Hello! Thank you for your feedback. Please be kindly informed that BetterMe is an honest and transparent company. There are two options to subscribe to our service: via the website and App/Play Store. If you purchase our product via the website, the BetterMe subscription will not reflect in your phone settings/Google account. There is an option to cancel a subscription directly in the app (More → My Profile → Manage Subscription). We have also reached you via email, kindly check your inbox. Kind regards, team BetterMe

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Q&A: Explore Popular Queries

I've been trying to cancel my BetterMe subscription, but it's still active. How can I make sure that it's canceled?

I have a contract with BetterMe, but due to an injury, I can no longer participate in the program. How can I cancel my contract with them?