BetterMe Charged $10 Without Notice After a 1-Day Trial

Burcu · 2025-11-15T14:24:15+03:00

On November 10, 2025, I paid about $1 for a 1-day trial package on the BetterMe mobile app. However, even though I never used the app, a charge of about $10 was withdrawn from my account at midnight without any notice. I did not receive any notification explaining why or how this amount was charged. I attempted to contact customer service to cancel my subscription or request a refund, but I couldn’t reach anyone. The app is in English, and since there is no language change option, I am unable to navigate or complete any actions. I also couldn’t cancel the subscription or request a refund through Google Play. Using my account registered under b*@hotmail.com** on my Redmi Note 13 Pro Plus (Android) device, I request that this issue be resolved and that the $10 charge be refunded to me.

BetterMe

Hello. We appreciate that you are sharing your concerns. Before confirming your first purchase, each user manually chooses one of the offered plans. All of them are based on a subscription. This info is indicated on the same page where you choose a plan. After you confirm your payment, you receive a purchase confirmation letter with the very same details If you do not agree to be billed for the full price, you can easily cancel the subscription before it renews. It can easily be done either from the app or by contacting our support team beforehand. Our team has already reached you via email. Please email us back so that we can find the best possible solution for you. Kind regards, Team BetterMe

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Q&A: Explore Popular Queries

I've been trying to cancel my BetterMe subscription, but it's still active. How can I make sure that it's canceled?

I have a contract with BetterMe, but due to an injury, I can no longer participate in the program. How can I cancel my contract with them?