I discovered that an unauthorized transaction was made on my credit card. On November 15, 2025, at 07:25, a charge of about $10 was processed under the description “Better me (ae) womenplan Dubai (ae).” I do not have any subscription with the BetterMe app, and I never approved this transaction.
My information:
Card: İş Bankası credit card – last 4 digits: 5763
Transaction amount: about $10
Transaction date/time: November 15, 2025 – 07:25
Transaction description: “Better me (ae) womenplan Dubai (ae)”
Location: Istanbul – Büyükçekmece
Related email: D***@hotmail.com (I received a notification from BetterMe, but I did not start any subscription)
My requests:
That this transaction be investigated as an unauthorized charge under the Bank Cards and Credit Cards Law No. 5464.
That the necessary block/cancellation steps be taken and the amount refunded to me.
That my card be renewed for security purposes and that I receive written confirmation regarding this incident.
I request that the investigation be initiated and that I be informed of the findings as soon as possible.
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