I Demand Refund After BetterMe Charges Card Without Approval

I discovered that an unauthorized transaction was made on my credit card. On November 15, 2025, at 07:25, a charge of about $10 was processed under the description “Better me (ae) womenplan Dubai (ae).” I do not have any subscription with the BetterMe app, and I never approved this transaction.

My information:

Card: İş Bankası credit card – last 4 digits: 5763

Transaction amount: about $10

Transaction date/time: November 15, 2025 – 07:25

Transaction description: “Better me (ae) womenplan Dubai (ae)”

Location: Istanbul – Büyükçekmece

Related email: D***@hotmail.com (I received a notification from BetterMe, but I did not start any subscription)

My requests:

That this transaction be investigated as an unauthorized charge under the Bank Cards and Credit Cards Law No. 5464.

That the necessary block/cancellation steps be taken and the amount refunded to me.

That my card be renewed for security purposes and that I receive written confirmation regarding this incident.

I request that the investigation be initiated and that I be informed of the findings as soon as possible.