About two months ago, I started what I understood to be a one-time trial membership in the BetterMe app that was advertised at $8. However, when I later checked my card statement, I realized that $8 had been charged every week without my approval or even my knowledge. There were a total of four charges of $8 on January 9 and January 24, and in total, $32 was unfairly taken from my card. When I noticed the issue and tried to contact BetterMe, I can’t even log into the app. Attempts to reset my password fail because the password reset link never arrives in my email, so I cannot access my account to cancel the membership or get support. This means money is being taken from me regularly, and I have no access to my account. I request that BetterMe fully refund all of these unauthorized charges and immediately and permanently cancel my subscription. I also want the access issue with my account to be resolved so that I can log in and manage my membership.
I am filing a complaint regarding unauthorized payments taken by the BetterMe fitness app. I recently discovered that since June 2024, my debit card has been charged regularly every month, in the amount of approximately $8 per month). I only clicked on the app’s advertisements, and when I saw that ...
When I first subscribed to the BetterMe: Health Coaching app, I paid $3 as a subscription fee. However, at the beginning of the second month, $8 was w...
I recently discovered that the Betterme app charged my credit card without my permission. Despite the fact that I purchased a trial package a month ago, they withdrew funds from my account despite the fact that I had not requested any additional services. I did not authorize any additional payments,...
I last used the BetterMe app about two months ago. At that time, I had signed up for only a 1-week subscription, which I canceled properly before it could renew. Despite having no active membership, I was shocked to see that they’ve charged my card again. I haven’t used the app since and I’m not sa...
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