BetterMe Fails to Cancel Subscription or Refund Unauthorized Charges
About two months ago, I started what I understood to be a one-time trial membership in the BetterMe app that was advertised at $8. However, when I later checked my card statement, I realized that $8 had been charged every week without my approval or even my knowledge. There were a total of four charges of $8 on January 9 and January 24, and in total, $32 was unfairly taken from my card. When I noticed the issue and tried to contact BetterMe, I can’t even log into the app. Attempts to reset my password fail because the password reset link never arrives in my email, so I cannot access my account to cancel the membership or get support. This means money is being taken from me regularly, and I have no access to my account. I request that BetterMe fully refund all of these unauthorized charges and immediately and permanently cancel my subscription. I also want the access issue with my account to be resolved so that I can log in and manage my membership.
Hello! We would like to inform you that our support team has addressed your requests. We have resent our email to your inbox. Please check your email inbox and get back to us. Best regards, Betterme Team
I’m in the same situation, and this honestly feels like a scam. I cancelled my subscription just two weeks after signing up - around 2.5 months before the renewal date. Yet I was still charged for another three-month period. Now they’re asking me to prove I used the app for 7 consecutive days to get a refund! even though I had already cancelled long before the renewal! This is extremely frustrating, and honestly, it really feels like they are scamming people!!! I’m in the same situation, and this honestly feels like a scam. I cancelled my subscription just two weeks after signing up - around 2.5 months before the renewal date. Yet I was still charged for another three-month period. Now they’re asking me to prove I used the app for 7 consecutive days to get a refund! even though I had already cancelled long before the renewal! This is extremely frustrating, and it really feels like they are scamming people!!!