I am writing regarding an issue with my BetterMe app subscription purchased through the Apple App Store in Mexico. I have an active annual membership, which I purchased on 2 January 2026, and have been using the app without any problems. However, I was suddenly logged out of the app, and now I am unable to access my account. During the purchase process, I was never asked to enter an email address or create a login; I simply opened the app and purchased the annual membership through the Apple App Store. Because of this, I do not know which credentials I am supposed to use, and I cannot log back into my existing account even though the subscription is active on my Apple account. I have already sent an email about this issue, but I have not received any response yet. I kindly request your assistance to restore access to my existing BetterMe account that is linked to my active annual subscription, so I can continue using the service I have already paid for.
Please cancel my BetterMe subscription and refund the unauthorized charges drawn from my account. I previously canceled the subscription, deleted the app, and confirmed there is no active subscription listed under my Apple account, yet the charges continue. This has been ongoing for two years, and I...
I downloaded the BetterMe app, registered as a member, and purchased a one-month subscription. I decided to cancel my membership after a month of use. When I log into the app now, however, there is no record of my membership. Nonetheless, they continue to deduct fees from my account, and I can't see...
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