I am writing about a serious problem with my eFootball mobile account, which is linked to my Google account and register...ed in Kenya. Since 28 October, I have been unable to log in to my account. When I try to sign in, the game shows a message that no data is found for my email, as if my account does
I am writing about a problem I have been experiencing with the Konami eFootball mobile game for three days. I am using a... Xiaomi Redmi Note 13 Pro device and I am completely unable to enter the game. Every time I try to open eFootball, a white error window appears in the middle of the screen saying “
I am an eFootball mobile player on Android and I want to file a complaint about a fraud involving a YouTuber who calls h...imself “WolfGaming” from India. Previously he had helped me with squad building formations in exchange for money and slowly gained my trust, so I unfortunately trusted him with my
Today in the morning I realized that the email address on my Konami / eFootball account had been changed without my perm...ission. When I check the login screen I see a different email address instead of mine, although I can still log in to my account. I still have full access to my original email that
I have been playing eFootball on mobile since before it became eFootball, and currently I play eFootball 2025. For about... four years, despite constantly using my saved coins in various spins and packs, I almost never get any strong players. Most of the players in my squad are free players, and I very
I am writing about a problem with my eFootball mobile account connected to my Google account. I forgot the ID of my game... account and because of that I can no longer log in and play. My account is on a Google account and I used it a long time ago, then I lost access because I do not remember the ID.
Dear KONAMI eFootball Support Team, I am requesting urgent assistance in recovering my compromised eFootball mobile acco...unt. I play on a Galaxy S21+ 5G, and my in‑game username is “urmomsfav3”. The original email address linked to my account was “muimike***@gmail.com”. On Thursday, 15 October 2026,
I use a Samsung Galaxy A26 and on Monday someone seems to have connected to my eFootball (efoot) account without my perm...ission. After this unauthorized access, I completely lost access to my account and I can no longer log in properly. I now receive an error message on the screen saying that a netwo
I am writing because my eFootball Mobile account linked to my Konami ID has been hacked and completely taken over. On 12... October at around 8:30, someone gained access to my email, reset my phone, and during that time changed the email address and password of my Konami ID. Since then, I have lost all
I have a problem with my Efootball 2027 account on my Android phone and I am unable to recover my old game data linked t...o my Konami ID. I originally created my account in 2020 and have been using the same Konami ID for this game. Over the years I deleted and reinstalled the game several times. I del
I am writing regarding a serious security problem with my Konami ID, which is mainly used for eFootball. On 27 September... 2026 my email account was hacked, my phone was erased, and the hacker changed everything related to my Konami ID, including the email address. As a result, I lost access to my acc
I have been playing the Efootball mobile game for a long time and have invested about 50,000 KES into my account through... in‑game purchases. Yesterday I discovered that someone had gained unauthorized access to my account and changed the email that was originally linked to the game. I used to log in
I play eFootball on my Android mobile device through Google Play, using my KONAMI ID and Google account. Today I started... receiving a “Network Error Occurred – An invalid command has been detected. CODE: C_NAJM_0028” message when trying to log in. Even when I managed to open the game once, it logged
I am writing regarding an issue with my eFootball account access. Since yesterday I have been unable to log in because t...he data transfer chances are finished, and now I am completely locked out of my account. When I try to log in and transfer my data, the game shows a “Cannot Transfer Data” message
I have been playing eFootball on mobile with a Konami ID since 21 August 2022 and I am writing because my account appear...s to have been hacked and I can no longer access it. I live in Nigeria and my account is linked to my Gmail address and mobile device. Recently, someone gained access to my Gmail a
I play Konami eFootball on mobile and my account with the in‑game/Konami ID name “shawnstacia1213” was compromised. This... morning the email address linked to my account was changed without my permission and since then I have completely lost access. When I try to log in and transfer my data, I receive
I am an eFootball player and I had been using my Konami ID regularly until ...my account was taken over by someone else. First my password was changed wi
My issue is with my stolen Konami eFootball account. Yesterday my eFootball... account was stolen after I trusted someone who offered to recharge my acco
I am writing to report that my was changed without my permission. Since then I have not been able to access my account a...t all. When I try to log in, I receive an error message and I cannot complete the login process. I did not share my account information with anyone and I did not authorize any chan
I use a Samsung Galaxy A54 and I have been experiencing a problem for about two months while trying to transfer my eFoot...ball account. When I attempt to do the transfer through Chrome, the process does not start and the screen only shows a message saying that there is no data transfer. Because of thi
I play eFootball on mobile and my game account is linked to a Konami ID. About one month ago, the email address linked t...o my Konami ID and in‑game account was changed without my consent. Since that change, I have lost access to my account and I am unable to use the original email I registered with.
I am an eFootball Mobile player and my KONAMI account, which is registered in the Japan region, has been compromised. So...meone managed to access my account and changed the email address linked to my KONAMI ID. The email now showing on the account (as seen in the attached screenshots) is not mine and
I play eFootball on mobile and requested a refund on 10 September 2026. Inside the game the refund is shown as processed... with the references GPA.3391-7043-9543-53642 and GPA.3378-6765-2891-67238, but no money has been paid into my FNB bank account, even though about two weeks have passed. I kindly r
I am an active eFootball user on an Android device and since today I have not been able to log in to the game. Every tim...e I open the app and try to enter, a window appears saying “A connection error occurred” with the error code “CÓDIGO::C_NAJM_0028”, even though my internet connection is working pe
eFootball is a flagship free-to-play association football simulation video game developed and published by Konami Digital Entertainment, a subsidiary of the Japanese entertainment conglomerate Konami Group Corporation (founded in 1969). Formerly renowned worldwide as Pro Evolution Soccer (PES) and Winning Eleven dating back to 1995, the franchise was officially rebranded as eFootball in 2021 to transition into an ongoing digital live-service platform.
Konami does not provide a direct general customer service email address for eFootball; instead, support requests and technical inquiries are handled through dedicated in-game contact forms or the official web support ticketing portal (responses are distributed via @faq.konami.com).
While no dedicated public telephone hotline exists specifically for in-game eFootball player support, players can reach regional Konami corporate offices for general inquiries:
eFootball operates within the video game publishing, interactive digital entertainment, and sports simulation industry. Konami shifted the game from annual retail disc releases to a continuous, cross-platform digital ecosystem funded through microtransactions and seasonal battle passes.
User feedback surrounding eFootball is heavily critical across community forums and player review platforms, particularly among veteran players who feel the franchise lost depth following its shift away from the traditional PES format. While users occasionally praise the base ball physics, the general sentiment is dominated by dissatisfaction with technical performance, online integrity, and monetization strategies.
If you’ve experienced issues with https://www.konami.com/efootball, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
