My eFootball account is linked to a Konami ID, and I have not been able to access the email address connected to this account for about three months. Because I cannot log in to that email, I am unable to manage or update my Konami ID information, including changing the registered phone number. I sti...
I am writing regarding an issue I experienced today around 11:00 a.m. related to eFootball Mobile 25. I was scammed by someone who offered an account, and we first connected via X (Twitter) and then continued the conversation on WhatsApp. During the WhatsApp chat, I sent the person 20,000 naira for ...
In eFootball on PS4, especially from Division 4 onward, I feel like I encounter cheating in almost 9 out of every 10 matches. During matches, the opponent’s team suddenly becomes abnormally fast, while my own players clearly slow down, fail to reach the ball, can’t make passes, and the normal flow o...
I purchased a $2 Play code for eFootball through Konami. Even though it has been about one month since the purchase, when I try to use the code in the game, the system constantly gives an error and the code is never accepted. Because of this, I believe the code I was sent is invalid or faulty, and ...
Between December 6 and 7, I accidentally made in-app purchases totaling over $35 on the eFootball Store. However, only about $7 of that amount was refunded to me, and no refund has been issued for the remaining balance. I am requesting that the remaining amount be refunded to my account, or that I ...
On my eFootball account, which I use on an Android device, ads have not been appearing for about two months, even though ads are clearly enabled in my settings. I have tried all the steps suggested both within the app and on YouTube tutorials, but the issue has not been resolved and I still cannot r...
On December 16, 2025 at 9:47 AM, an unauthorized charge of $80 was made from my Enpara bank card under the name Google eFootball 2024 without my permission or knowledge. I do not have this app installed on my phone, and I have never made any purchase or had any membership request for it. I am not aw...
I have been playing eFootball on mobile for a long time, and for the past 7–8 months, I have been seriously frustrated with the referee system in the game. During matches, referees seem to award fouls and penalties much more easily to my opponents, while in identical situations, they either do not b...
About 5 minutes ago, I made an in-app purchase in the latest version of eFootball Mobile for a MyClub pack worth $2. Even though I purchased the 104 TL package only once, the same amount was charged from my Yapı Kredi card twice. The transaction was processed through Google Play, and my Google Play ...
While playing an eFootball Ranked (Division) match, I had won five matches in a row. In the next match, I scored to take a 1–0 lead against an opponent who had 100 more team strength than me. Immediately after scoring, just as I was about to start another attack, the game suddenly froze and kicked m...
Last night around 10:50 PM, while trying to log into eFootball on my phone through my Google Play–linked account, I selected the “Remember Me” option. After that, I received an error and was unable to access the game for a long period of time. During this time, approximately 150 units of eFootball ...
After updating eFootball 2025 on Xbox on December 12, the game completely stopped launching. Before the update, I was able to play the game without any issues, but immediately after the update, the game no longer opens at all, which means I cannot use or play it in any way. I contacted Xbox custome...
I was using my eFootball account on an Android mobile device, and my in‑game username is “Emmy”. During the process of upgrading the app yesterday, I suddenly lost access to my account. I can no longer log in at all, and I also do not have access to the email address linked to the Konami account or ...
I am using a Vivo V3 Android phone, and since the last eFootball update, the game has been constantly hanging and freezing every time I play. Before this update, I was able to play without this problem, but now the game becomes unplayable after the update. I have not yet contacted customer support, ...
I am a player from Turkey and I have been experiencing serious problems in eFootball Mobile in every match I play. My passes do not go where I aim, my defenders cannot defend properly, and my goalkeeper almost lets every shot in, regardless of the position. Because of this so‑called momentum, the ma...
I play eFootball on my mobile phone and about 20 minutes ago I purchased 900 eFootball points. The payment was taken from my account, but the 900 eFootball points were not delivered to my in‑game account. I have not yet been able to reach customer service and I want the money that was withdrawn for ...
All my players are gone in eFootball and I need them back. I also keep getting useless players whenever I spin a pack, and I never receive any Epic ca...
I am having an issue with a purchase in the eFootball game. I bought the Starter Set: Atep Riz for Rp11,100 through Google Play on November 7, 2025, using the QRIS payment method. The balance was deducted, and the payment was recorded as successful, but the item has not been added to my account. Whe...
Today at 17:46:44, I purchased the Burak Yılmaz player pack in the eFootball 2024 mobile version using my Google Play Mastercard, paying $0.47. During the purchase, I encountered an internet connection error, but the payment was still deducted from my account. However, the player pack was not added ...
Multiple eFootball Coin purchases were made without my knowledge or consent through my Vodafone postpaid mobile line, resulting in a total charge of $139 being added to my November 2025 bill. I was completely unaware of these transactions. During this period, my SIM card was lost, and it’s possible...
I let my nephew use my Google Play account and bank card so he could play games. However, even though he is underage, he made multiple unauthorized purchases in the eFootball app without my knowledge. The total amount spent is approximately $59–$71. When I discovered the issue, I requested a refund...
On October 29, 2025, I accidentally purchased in-game currency worth $24 in the eFootball 26 Mobile game. The purchase was made directly through the in-game store, and I immediately requested a refund right afterward. However, even though 10 days have passed, the refund has still not been processed....
On November 2 at 4:16 a.m., an unauthorized transaction of $8 was made through the eFootball mobile app using my bank card, and the money was withdrawn from my account without my consent. This incident occurred in Bitlis, Turkey. As soon as I noticed the charge, I contacted Ziraat Bank customer ser...
I have been playing eFootball Mobile on my Redmi 13X device for about a month, during which I’ve spent around $24. However, despite repeated attempts, I never get any epic players in the draws, and this issue keeps happening every time. Because of this, I’ve stopped enjoying the game — it feels unfa...