I downloaded the BetterMe app on my iPhone and, after using it for a short time, I canceled the subscription. Even though I completely deleted the app and believed my subscription had been canceled, charges continued to be taken from my card.
Most recently, I noticed a charge of approximately $8 on my card in January, listed with the description “v*betterme Dubai.” I am no longer using the app, and I had already canceled the subscription. Despite this, the charges continued, which has caused a serious loss of trust and made me feel financially harmed. I was even forced to replace my credit card because of this situation, yet I am still concerned.
I am requesting that BetterMe refund all fees that were unfairly charged to me and that any subscription associated with my account be fully and permanently terminated across all channels, so that no further charges are made to my card. I also request clear, written confirmation and explanation regarding this matter.
I joined the BetterMe app as a guest and started a free 1‑week trial. I did not intentionally create a subscription with any email address, and I deleted the app from my phone before the trial period ended. Nevertheless, I later discovered that regular charges have continued to be taken from my card since November 2025, and I consider this an unjust transaction.
Since I could not cancel the subscription, I had to renew my card. This time, BetterMe has started sending me frequent messages claiming that I have not made a payment. Even if a record was created through my iCloud account, I cannot find any information, record, or cancellation option regarding this subscription on my phone or accounts, so I am unable to terminate it on my own.
I request that BetterMe immediately cancel all subscriptions opened in my name, ensure that no further charges are made, and completely stop the persistent messages sent to me. Additionally, I want all payments taken without my knowledge after the free trial I started as a guest to be reviewed and refunded.
Even though I don’t have any active subscription in the BetterMe app, my bank account was charged $8 each month in September, October, and November 2025—for a total of $25—with the description “Betterme ae WomenPlan/Dubai.” I had previously downloaded the app and taken a one-month trial, but I did n...
I signed up for the BetterMe app and used it only a few times. Since I wasn’t satisfied with the experience, I canceled my subscription directly through the app. It clearly shows my membership as "canceled," and I also confirmed that there’s no active subscription listed in my Apple payment settings...
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