I downloaded the BetterMe app from the Google Play Store on November 2 and initially made a payment of approximately $1.86, which I authorized myself. However, shortly afterward, two additional charges — about $4.93 and $8.26 — were withdrawn from my account without my permission or any notification. These transactions were completely unauthorized.
I only used the app for one day and then deleted it. Since then, every time I try to log back in, the app crashes and logs me out instantly, making it impossible for me to cancel any subscription.
At this point, I have no access to the app and cannot reach customer support. I am requesting the immediate cancellation of any active subscription and the full refund of the unauthorized charges ($4.93 and $8.26). All payments were made with my Ziraat Bank credit card, and I have the receipts available.
Please assist me with this matter as soon as possible.
Contact: bu***[email protected]
I purchased the BetterMe app but canceled my subscription around the end of July beginning of August and deleted the app shortly after. I even double-checked that the subscription was successfully canceled under my account. Despite this, BetterMe continues to automatically withdraw money from my car...
I used the BetterMe app and canceled my subscription through the Play Store, yet they’ve continued charging my card every month. Yesterday, my balance wasn’t enough at checkout because money was withdrawn from my account without my knowledge. I need assistance with fully canceling my subscription a...
I purchased the BetterMe app in September but canceled my subscription and deleted the app shortly after. I even double-checked that the subscription was successfully canceled under my account. Despite this, BetterMe continues to automatically withdraw money from my card without my consent. This on...
I used the BetterMe app for a few weeks but wasn’t actively using it, so I removed it and canceled my subscription. However, I recently discovered that the app saved my payment information without my consent and has been charging my card for months for a service I no longer use. I am shocked and ups...
Comments