Kia Authorized Service Fails to Diagnose Starter Motor Issue for Months

On December 2, 2025, my Kia Rio was towed to the Antalya Kia Esay authorized service center due to a no-start issue. After the initial inspection, I was told that no fault was found, and the vehicle was returned to me. However, on December 7, 2025, the car broke down again with the same issue and was towed back to the same service center. During this second visit, a fault in the ignition switch was diagnosed, the related part was replaced, and the vehicle was returned to me. Despite this, the problem was not resolved, and the same failure occurred two more times, causing me significant inconvenience—especially while I was outside the city. As a result, I delivered the vehicle once again to the Antalya Kia Esay authorized service center on January 7, 2026. This time, I was told that the entire ignition key assembly needed to be replaced, that the part would be sourced from abroad, and that the process would take at least 25 days. However, even after 32 days, the part had still not been supplied, no clear information was given, and the process was continuously delayed. On February 9, 2026, due to the ongoing uncertainty and the fact that my car had been sitting at the service center for 32 days, I had the vehicle towed out of the authorized service and taken to a private mechanic. The issue that the authorized service had failed to resolve for months—and for which they had replaced parts based on incorrect diagnoses—was identified by the private mechanic within just two hours as a starter motor failure, and it was repaired immediately. Due to the incorrect diagnoses and operational inefficiency of the Kia Esay Authorized Service, I experienced nearly 60 days of hardship, was left without my vehicle for a long period, and unnecessary attempts were made to replace parts that were not actually faulty. As a result of this entire experience, I request a proper explanation regarding the incorrect diagnoses and unresolved process, compensation for my inconvenience, and that this matter be reviewed by the relevant authorized departments to prevent similar situations from occurring again.