5
Ayşe is very satisfied with the result
Resolved

BetterMe Charges $31 Without Notification

November 15, 1:49 am
39
Ayşe's Thank You Message
“I realized it late, but the issue was resolved quickly. Thank you for everything.”

On September 19, 2025, I purchased a subscription through BetterMe. After activating the membership, I never used the app, and today I realized that the payments have continued without my awareness. A total of $31 was charged to my card over a period of three months—on the 19th, 17th, and 14th of each month.

The email address I used for the subscription is a*@gmail.com**, and I have the receipt records for all withdrawals.

I am requesting the cancellation of my subscription and a full refund of all charges made so far. I have not contacted BetterMe customer support yet. I kindly ask for a prompt response.

November 19, 2:26 pm (4 days after complaint)
Ayşe
November 20, 9:04 pm

I realized it late, but the issue was resolved quickly. Thank you for everything.

November 20, 9:40 pm

Hello, It was a pleasure for us to respond to your request. If there is anything else we can assist you with, please let us know. Have a nice day!

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

BetterMe App Keeps Charging My Card — Cancel and Refund Request

Müzeyyen
November 06, 1:30 am
70
1
Merve is completely dissatisfied with the result

BetterMe App Not Installed but Still Charging Me

November 04, 2:17 pm
24
Report a Similar Issue