Bershka lost package

I placed an order from Bershka on 25 February to be delivered to Ankara Keçiören. In this order, I purchased a leather jacket and a V-neck grey blouse with the order number 40353396064. However, although the system shows that the order was delivered on 27 February, no product has been delivered to m...

On January 1, I placed an order for a pair of cowboy boots through Bershka’s official website. My order number is 40343983016, and at the time of purchase, the delivery date was shown as January 15–16. However, despite 16 days having passed and the delivery window expiring, my product has still not ...

My order number 40343812562, which I placed through Bershka’s online store on January 15, 2026, was shipped via Hepsijet. However, the couriers never came to my address and did not attempt to contact me by phone, yet a return process was arbitrarily initiated for my items. No courier came to my hom...

I am very disappointed with my Bershka order. They kept me waiting for a month and, in the end, told me my order was lost. I usually have no issues with the delivery service—though it can sometimes take a bit long—but this time I was truly disappointed with my experience with Bershka. I hope they im...

On July 7th, 2025, I placed an order via bershka.com, requesting in-store delivery to Istanbul Emaar AVM Bershka. According to the tracking information, the package was handed over to Kargoist and reached the Kadıköy branch on July 8th, 2025. However, the status remained unchanged for weeks, with no...

I placed an order from Bershka on May 26. My order has been in the "shipped" stage for more than a month. I talked to customer service almost every day, they said they created a request. In another call, they said my cargo was lost and created a new order request. When I called again today, I learne...

On March 23, 2025, I placed an order through the Bershka website with Order No: 40296288882. My order was split into two separate shipments in the system. Although Shipment 2/2 (Tracking No: 920346490) was delivered to me, Shipment 1/2 (Tracking No: 920346492) has still not been delivered. Today is ...

I placed an order with Bershka on January 4, 2025, and it was supposed to arrive between January 4 and February 24, 2025. However, it has been almost a month, and I still haven’t received my order. This delay is unacceptable and causes unnecessary frustration for customers. I trusted Bershka to del...

I purchased an electronic gift card from Bershka on 02/01/2025 with order number 40283855196, but despite the charge being processed on my credit card, the gift card has not been delivered. I contacted their WhatsApp support, and they assured me the issue would be resolved, but nothing has been done...

I bought a coat from the mall, but they said they would deliver it to my home. I agreed and waited for the delivery. Three days later, Bershka sent me an email saying, "Your order has been delivered." However, I never received it—it hasn’t been delivered. I double-checked with my neighbors and build...

Dear Bershka Customer Service Team, I placed an order (order number: 40192608991) consisting of 8 items through the Bershka online app during the Black Friday sales on November 28, 2024. The package was delivered to my address on December 5, 2024. However, upon opening the package, I noticed that 2 ...

I placed an order for a coat from Bershka's online store, and they promised delivery between November 21-25. Unfortunately, Hepsijet’s tracking system indicated that the package was delayed in transit to Bursa for several days with no updates provided. In the end, I discovered that my package had go...

I ordered from Bershka, but even though I haven't received my package, the app and email state it was delivered. This "delivery confirmation" email arrived Friday night at 9 PM, which is frustrating since I can’t reach customer service after 5 PM on weekdays. Why mark it as delivered late at night w...

I placed an order with Bershka, but the delivery experience was extremely disappointing. The package was shipped using a poor-quality courier service, and without attempting delivery to my address or even contacting me by phone, the order was marked as returned. I waited for a week for the package ...

I placed an order with Bershka (order number 40185343759) three weeks ago, and it still hasn’t arrived. After reporting the issue, I contacted Hepsijet, who confirmed that my package was lost in transit. They informed me that Bershka must handle the situation by issuing a refund or sending a replace...

I placed two orders with Bershka, but only got one; naturally, the less expensive one. Worse, my order is labeled as "delivered," so they say everything is good. They promised to email me updates and said they would look at the matter when I contacted them to voice grievances. Still, suppose what? S...

I placed an order with Bershka on October 11, 2024, which was set to be delivered to the store by October 16. However, it still hasn’t been delivered and only shows as "in preparation." When I contacted customer service through WhatsApp, they said they would forward my complaint to the relevant depa...

On October 7, I made a purchase from Bershka’s online store. My order was handed over to a shipping company called Sendeo on October 10, yet I have been waiting for my package for eight days now. This extended delay is incredibly frustrating, and I am shocked that a reputable brand like Bershka woul...

Hello. I placed an order on the 'Bershka' website at around 06:00 on September 27, 24, accepting to pay an additional fee for the same day delivery option until 23:00. The distribution company 'Kargoist', which cooperates with Bershka, did not share the address tracking information for the delivery ...

I've never encountered such an issue before, and I'm extremely frustrated. I placed an online order with Bershka and was told I could pick up my delivery from the Kentpark store on Friday, September 6th. On Wednesday, September 11th, I went to the store to collect my package, but it wasn't there—the...

I ordered item number 40179499071 (jumpsuit) from Bershka, and it has been 11 days, but I still haven't received it. I even paid extra for next-day delivery to ensure it arrived the day after placing the order, but it still shows as "preparing" and hasn't even been shipped yet. This is incredibly ir...

It has been nearly two months since I ordered two shirts from Bershka, but the items were lost in transit. I reported the issue, and they acknowledged it. However, now I can't reach Bershka for a refund. They told me they would create an urgent request and get back to me as soon as possible, but no ...

I recently ordered three bags online from Bershka, but only one arrived. The tracking information says all items were delivered, but two are still missing. I haven’t received any refunds or explanations, and I checked to see if it was a stock issue, but there’s no indication of that either. I contac...