I placed an order with Bershka (order number 40185343759) three weeks ago, and it still hasn’t arrived. After reporting the issue, I contacted Hepsijet, who confirmed that my package was lost in transit. They informed me that Bershka must handle the situation by issuing a refund or sending a replacement.
I reached out to Bershka customer service, but I haven’t received any response. It has been almost a month, and I am beyond frustrated with the lack of action. Resolving this should not be so difficult. I expect an immediate resolution—either my money refunded or the order resent. Bershka, please address this issue urgently and improve your customer support process.
I placed an order for a coat from Bershka's online store, and they promised delivery between November 21-25. Unfortunately, Hepsijet’s tracking system indicated that the package was delayed in transit to Bursa for several days with no updates provided. In the end, I discovered that my package had go...
I placed an order with Bershka, but the delivery experience was extremely disappointing. The package was shipped using a poor-quality courier service, and without attempting delivery to my address or even contacting me by phone, the order was marked as returned. I waited for a week for the package ...
Bershka order (tracking number: 40135194911), which supposedly got delivered on Sunday. The tracking information indicates that the item was delivered, but I have not received any package. The status says 'delivered,' but there's been no sign of the delivery. This discrepancy is so unexpected on my ...
I placed an order with Bershka (order number 40262902146) online, and it has been 9 days without any progress. My order is still showing as "preparing," and it hasn’t even been shipped yet. I’m extremely disappointed with how slow the process is for such a large company. This kind of delay makes me ...
I waited for three weeks for my order, which was marked as "being prepared." I reached out multiple times to Bershka, seeking an update, but unfortunately, I never got a clear response. After all that waiting and effort, I checked the status only to discover that my order had been canceled without a...
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