My Bershka Order (40185343759) Missing for 3 Weeks—No Response

I placed an order with Bershka (order number 40185343759) three weeks ago, and it still hasn’t arrived. After reporting the issue, I contacted Hepsijet, who confirmed that my package was lost in transit. They informed me that Bershka must handle the situation by issuing a refund or sending a replacement.

I reached out to Bershka customer service, but I haven’t received any response. It has been almost a month, and I am beyond frustrated with the lack of action. Resolving this should not be so difficult. I expect an immediate resolution—either my money refunded or the order resent. Bershka, please address this issue urgently and improve your customer support process.