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CandyJar

CandyJar Logo
CandyJar

Complaints

3 complaints
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CandyJar Wrongful Billing Even After Unsubscribing

June 1 3:21 PM20

I joined Candyjar TV for only one day, but I cancelled my subscription about two months ago. Despite this, I am still be...

Refund And Permanent CandyJar Cancellation

May 31 1:55 AM14

I previously cancelled my CandyJar subscription through the CandyJar system, but despite this, I have continued to be ch...

CandyJar Continued Charging Me After Subscription Cancellation

May 24 6:52 PM23

I am writing to raise a complaint about ongoing charges from CandyJar even though I cancelled my subscription about a mo...

Brand Overview: CandyJar

CandyJar, formerly known as GalateaTV, is a short-form video streaming platform and mobile app. As part of the Inkitt entertainment ecosystem, the platform recently rebranded to CandyJar to reflect its focus on providing bite-sized, engaging entertainment. Co-founded by Emma Tonner under the leadership of Inkitt CEO Ali Albazaz, CandyJar is a corporate-backed entity that has rapidly grown in popularity, offering a daily escape primarily for a female-driven audience.

Industry and Activities

Operating in the digital entertainment and mobile streaming sector, CandyJar specializes in vertical-format, short-form dramas and romance series. The brand focuses on bringing bestselling novels from the Galatea reading app directly to the mobile screen. It offers a diverse library of mini-movies and episodic shows tailored for smartphone viewing, heavily emphasizing high-quality production, professional acting, and engaging romantic storytelling.

User Sentiment and Insights

While CandyJar receives praise for its high production values and captivating storylines compared to competing vertical drama apps, there are prominent user complaints that consumers should be aware of:

  • Hidden Costs and Paywalls: Many users report frustration because the app is marketed as free, but viewers are forced to make expensive in-app purchases or buy virtual coins to unlock episodes after the initial brief previews.
  • High Pricing: Customers frequently mention that purchasing coins or weekly subscriptions can be surprisingly expensive, often costing much more than traditional, mainstream streaming services.
  • Limited Video Features: Users have highlighted the lack of basic video player functionalities, such as the inability to adjust playback speed, organize a designated watch library, or use picture-in-picture mode.
  • Short Episode Lengths: Viewers often express dissatisfaction with how extremely short the episodes are, making the frequent paywalls feel abrupt and disruptive to the viewing experience.

Share Your Experience

Have you watched any series on CandyJar or navigated their in-app purchasing system? We encourage you to write a review and share your personal experience with this brand to help other users make informed decisions!