My Bershka Order Returned Without Delivery or Contact

I placed an order with Bershka, but the delivery experience was extremely disappointing. The package was shipped using a poor-quality courier service, and without attempting delivery to my address or even contacting me by phone, the order was marked as returned.
I waited for a week for the package to arrive, only to find out it had been returned without any delivery attempt or notification. The courier service provided no explanation, and the tracking number (364884092639) confirms their failure to deliver.
I request immediate action to resend my order and ensure proper delivery this time. Bershka must take responsibility for their chosen courier service and ensure a smoother experience for their customers. Please resolve this promptly.
Progress
The products I ordered from Pull and Bear are arriving in separate shipments, and they are working with a bad company called Scotty. They are unable to deliver the products, and they make up an excuse saying the product is damaged and take it back. I can't purchase the products I bought on sale at the same price again. It's a very bad company, and I don't plan on shopping from Pull and Bear again.


