I've never encountered such an issue before, and I'm extremely frustrated. I placed an online order with Bershka and was told I could pick up my delivery from the Kentpark store on Friday, September 6th. On Wednesday, September 11th, I went to the store to collect my package, but it wasn't there—they couldn't find it anywhere. Later, I noticed that the system shows my order as delivered, but I never picked it up. When I asked if it was given to someone else, they assured me that it wasn't, yet my package is still missing. This is unacceptable! How can my order be marked as delivered when I haven't received it? I expect Bershka to resolve this issue immediately by locating my missing package or providing a full refund. Please address this matter promptly.
I placed an order from Bershka on August 28th, supposedly it was delivered to me on September 9th. I went to the store to pick it up, but my package was not there, it was lost. I called customer service, they sent me a PDF proving that I didn't receive it, I filled it out and sent it back. Today, I received an email saying that the store confirmed the delivery. How did you confirm the delivery of a product I didn't receive? Where is my package and who has it?!
I bought a coat from the mall, but they said they would deliver it to my home. I agreed and waited for the delivery. Three days later, Bershka sent me an email saying, "Your order has been delivered." However, I never received it—it hasn’t been delivered. I double-checked with my neighbors and build...
Bershka order (tracking number: 40135194911), which supposedly got delivered on Sunday. The tracking information indicates that the item was delivered, but I have not received any package. The status says 'delivered,' but there's been no sign of the delivery. This discrepancy is so unexpected on my ...
I ordered from Bershka, but even though I haven't received my package, the app and email state it was delivered. This "delivery confirmation" email arrived Friday night at 9 PM, which is frustrating since I can’t reach customer service after 5 PM on weekdays. Why mark it as delivered late at night w...
I ordered a dress from Bershka’s online store on August 30, 2024, and it was supposedly delivered on September 2, 2024. However, I never received the package, even though the tracking system shows it as delivered. When I check the tracking via email, it still says the item is out for delivery. I’ve ...
On August 27, I placed an order with Bershka, paying extra for guaranteed same-day delivery. However, the package wasn’t delivered until the next day, August 28. Despite contacting Bershka’s customer service multiple times, they still haven’t refunded the shipping fee. The package wasn’t even dispat...
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