Apple

Dear Sir/Madam, On October 21, 2025, I purchased an Apple iPhone 17 Pro Max. Shortly after buying the phone, I began experiencing constant freezing issues. After monitoring these problems for some time, I took my phone to the Apple Store at Akasya Shopping Mall on two separate occasions and explain...

I am writing to report an issue with my Apple account and iMessage, which are linked to the email address [email protected] and ID 203401566. I am using this account on a Samsung S16 device in Medellín, Colombia. On February 6, 2026, starting around 5:00 p.m., I created a new account. However, ...

While using Apple Pay with my Garanti Bank credit card, an $2,053 charge was made to my card on February 3 without my knowledge or authorization. The transaction appears as a pending authorization in my card activity, but there is no record of it on the Apple Pay side. On Garanti’s end, the transact...

I am trying to reset the password for my Facebook account on my Apple device, but I cannot complete the process due to a system error. I carefully follow all the password reset steps through the Accounts Center, but when I enter my new password, I receive another message saying, “Please complete thi...

Approximately 3–4 months ago, I purchased a 20W charger from a store called Teknik Saat İletişim U*** U***** located in Bayraklı, İzmir. The product was sold to me as an original Apple adapter. On February 6, 2026, at around 9:30 PM, while plugging the adapter into a wall outlet during normal use, i...

Several charges were made through Apple mobile payments linked to my Vodafone line in December and January without my knowledge or authorization. I later learned that these transactions were related to a social media application. As a result of these unauthorized charges, a total of approximately $1...

On January 31, 2026, at 9:49 PM, I noticed that $60 was charged to my account through Apple without my knowledge or authorization. I use an Oppo phone, so I was shocked to see a transaction processed through Apple, and this has caused me financial harm. After this incident, I contacted Apple and re...

While using the Word app through the Apple App Store on my iPhone, I believed I was signing up for a free package. I intended to activate the one-month free trial, but without realizing it, the subscription was converted into an annual plan, and it now appears that an annual subscription of approxim...

For the past two months, I have noticed a recurring charge of $10 each month on my Yapı Kredi Bank credit card statement listed as “Apple.com/Bill Cork IRL.” Even though I do not have any membership or subscription under this name on Apple, the App Store, or any other digital platform, this amount c...

On January 13, 2026, I purchased a MacBook Air M4 from the Apple Bağdat Caddesi store, paying 57,000 Turkish lira (approximately $1,311 USD based on current exchange rates). Since I had no intention of returning the product, I naturally threw away the box. At the time of the sale, the salesperson ex...

On April 30, 2025, I purchased Apple AirPods 4 ANC earbuds from Media Markt in Germany. While the product was still under warranty, one of the earbuds stopped charging and remained stuck at 1% battery at all times. Because of this issue, I took the earbuds to the Troy authorized service center locat...

My iPhone 16 Pro Max, which is still under warranty, was sent to the Apple Repair Center through the Troy (Apple Premium Partner) store at Marmara Park Beylikdüzü about a week ago. Today, I received my device back without any repair being performed. Despite the fact that my phone has not a single s...

After updating my iPhone XS Max to iOS 18.1 today, I realized that all my photos have disappeared from the Photos app. They are not in “Hidden” or “Recently Deleted,” and I did not change any settings or delete anything manually. I only performed the iOS 18.1 update, and afterwards, I saw that more ...

I am using an iPhone XS that I purchased second-hand in Karlova, and for nearly a week I have been unable to properly use iCloud on this device. After resetting the phone, I began receiving a warning stating that there are “too many iCloud accounts” on this iPhone, and it does not allow me to sign i...

I am experiencing a persistent charging problem with my AirPods 3 charging case. When I place the earbuds in the case, usually one side charges while the other remains stuck at 1%, or sometimes both earbuds stay at the same low battery level and do not charge further. This happens even when the case...

On January 6, 2026, I purchased a MacBook Air M4 with 16 GB RAM and a 500 GB SSD from the Gürgençler Apple Authorized Reseller at Forum Istanbul. Only four days after delivery, on January 9, 2026, I noticed a defect in the upper-left corner of the screen that looked like an air bubble or stain. Duri...

I purchased an Apple Watch SE 40 mm, which is still under warranty, and since almost the beginning I have been experiencing the same recurring malfunction. The watch does not update its software and this problem has continued despite all the service processes. Within the warranty period, the product...

I am experiencing a serious issue regarding the warranty period of my MacBook Pro 2 Pro, which I purchased from Apple Turkey. Even though my invoice is dated July 5, 2024, when I contacted Apple Support to activate the warranty start date, I was told that the device would not be billed on the invoic...

I purchased and paid for the Galaxy Pass in the Football Star game via the Apple App Store using my bank card. My Apple ID/App Store region is Turkey. Despite reaching the required level in the game, when I click to claim or use the Galaxy Pass rewards, nothing happens, and I do not receive any rewa...

I purchased an iPhone 16 Pro trusting the Apple brand. Without any impact, drop, liquid contact, or user error, I experienced a screen issue, so I delivered my device to Gürgençler Apple Authorized Service Provider (Ankara Gürgençler Ankamall branch) between December 11–17. My device was accepted fo...

I purchased AirPods 3 Pro on 14.10.2025, and they stopped working on the 20th day. Since the issue wasn’t resolved, I went to the authorised service. They confirmed the case was faulty and said they would request a new one, but they refused to include the left earbud, even though it was also defecti...

I am writing to escalate an issue regarding my MacBook MacBook Air 13″ M1, FVFLMAQ91WFY that I submitted to Apple Authorized Service in Turkey. The service team claims that there is a bend on the left corner of the device causing pixel issues on the screen, and that this is due to user damage. I fir...

On October 31, 2025, I purchased an AirPods Pro 3 (Serial Number: J0JW017W6M) through Hepsiburada.com, an official Apple distributor, for ₺13,924, paid by credit card. From the very first use, I have continuously experienced issues such as muffled and distorted sound and occasional static noise. Due...

On October 24, I made a one-time purchase of ₺399 to remove ads in the game Ragdoll Hit, but despite completing the payment and having the purchase receipt, the ads continued to appear. I requested a refund from Apple so the app would function properly, but my request was denied twice. I also called...