Apple Authorized Service Denies iPhone 16 Pro Warranty and Demands Repair Fee
I purchased an iPhone 16 Pro trusting the Apple brand. Without any impact, drop, liquid contact, or user error, I experienced a screen issue, so I delivered my device to Gürgençler Apple Authorized Service Provider (Ankara Gürgençler Ankamall branch) between December 11–17. My device was accepted for service under registration number 0000047163.
After what they described as a “micro examination,” and without presenting any concrete or verifiable technical evidence, they claimed there was “case separation” on my device and automatically excluded it from warranty coverage. I was then asked to pay a repair fee of $955.
I clearly state that there is no screen crack, no impact-related dent, no bending, no deformation, and no visible sign of user error on my device. Despite this, Gürgençler—despite being an Apple Authorized Service Provider—made a prejudged and formulaic decision that “case separation equals user error,” without even considering the possibility of a manufacturing or assembly defect.
Throughout this process, no detailed technical report, no photographs, and no clear explanation of how this conclusion was reached were provided to me. The decision to deny warranty coverage was communicated in an arbitrary and unsupported manner.
I do not accept that an authorized service center of a global brand like Apple can ignore Consumer Protection Law No. 6502 and pressure consumers into extremely costly repairs. This approach clearly aims to intimidate consumers and push them toward paid replacements. My legal warranty rights have been ignored, I’ve been unfairly treated, and—despite having no fault—I’ve been faced with an excessive repair cost.
I strongly condemn this approach by Gürgençler Apple Authorized Service Provider and request that Apple Turkey review this matter and that my device be re-evaluated under warranty. As a resolution, I demand that my iPhone 16 Pro be repaired free of charge under warranty, or replaced with a new device if repair is not possible.
Otherwise, I clearly state that I will fully exercise my legal rights before the Consumer Arbitration Committee, the Ministry of Trade, and Apple’s global support channels. I request that this service approach—unworthy of the Apple brand—be corrected and that my grievance be resolved as soon as possible.
