If you're experiencing persistent sound issues with your Apple iPhone, such as no sound, distorted audio, crackling, or poor sound quality during calls, follow these troubleshooting steps to resolve the problem:
• Check the iPhone Ring/Silent Switch: Make sure the switch is not in silent mode (no orange). Swipe down from the top-right corner of an iPad to open Control Center and disable Silent Mode.
• Your device's screen protectors, films, or cases may be blocking the speaker.
• Inspect Speaker Openings: Check for blocked or dirty device speaker openings. Check the iPhone receiver for blockage or dirt. Use a clean, dry, soft-bristled brush to clean the speaker or receiver opening.
• Make Sound Changes: Move the Ringer and Alerts slider a few times in Settings > Sounds (or Sounds & Haptics) to test sound. If the slider is dimmed or the speaker is silent, it may need service.
• Test Speakerphone: Call your iPhone and enable speakerphone. Call FaceTime on an iPad or iPod touch. Voice issues like static or crackling may be related to your network or reception. Call again later or from another location.
If none of the above solutions work, it's essential to entrust technical issues to professionals. Consider taking your iPhone to an authorized service center to ensure you don't compromise your warranty rights. Also, write here to attract attention and see if others have anything to say.
Related Complaints
Apple Returned My AirPods Without Fixing the Microphone Issue Before Warranty Ends

I sent my AirPods to Apple service with tracking number 2505-636032 due to a persistent microphone issue. During phone calls, the person on the other end hears my voice as muffled and cutting in and out. Despite clearly describing the problem, I received my AirPods back with a note saying, “Inspecte...
Apple Replaced a Part in My iPhone After Just 6 Months and Gave No Clear Info

I purchased an Apple iPhone only six months ago, and in that brief period, I've had to send it for service three times. During my third visit, I was surprised to find that a part of the phone was actually replaced, as Apple had previously stated they had only cleaned the speaker. I was truly disappo...
Apple Zorlu Center – Repeated Issues and Unresolved Customer Grievance

As a loyal Apple customer who trusts the brand’s quality, I submitted my iPhone 11 to the Apple Zorlu AVM Authorized Service Center due to serious hardware and software issues under warranty. After the first repair process, I was informed that my device was "fixed" and ready for pickup. However, upo...
iPhone Sound Issue After iOS 17.6.1 Update – Can’t Hear Calls Clearly
After updating my iPhone to iOS 17.6.1, the volume on my phone has decreased significantly. I can barely hear the other person during calls, making it extremely frustrating to use. This issue started right after the update, and I’m now stuck with a phone that doesn’t function properly for calls. Eve...
Apple Store Misled Me for iPhone 12 Sound Issue Now Facing Screen Replacement Fee

I recently visited the Apple store in İzmir Optimum Gürgençler to address a problem with the sound on my iPhone 12. The representative at the technical service informed me that this was a well-documented issue with the iPhone 12 series and assured me that regardless of my warranty status, the phone ...
iPhone 14 Pro Max Freezing, Camera Problems, and Discoloration

Since purchasing my iPhone 14 Pro Max from Apple, I've experienced constant freezing, camera malfunctions, and unexplained discoloration on the device's body without any physical impact. I sent the product for servicing, but they refused to cover it under warranty. The week I bought it, I contacted...
Apple iPhone 15 Return Problem Unresolved

The iPhone 15 I bought turned out to be faulty. I contacted Apple support multiple times, but they couldn't find any problem. They directed me to a service center. I went to Troy service in Mavibahçe three times, each time a different issue came up, and I couldn't manage to hand it over. I called cu...
iPhone 15 Volume Button Need to be Replaced

Just a few months after buying my iPhone 15, I've run into an annoying problem with the volume button. At first, the button started to feel less firm, which made it a bit challenging to press. This issue escalated to the point where the button stopped working completely. Looking for a solution, I de...
Apple iPhone 11 Sound Issue

Around a year ago, I bought two 64GB iPhone 11 phones from Vatan Bilgisayar, one for my daughter and one for myself. I initially missed it, but subsequently recognized there was a problem with my phone, which I took to an authorized service center when it was four months old. The issue is as follows...
Apple iPhone 15 Pro Battery and Camera Disappointment

I am a user of the Apple 15 Pro. I recently purchased it, and not much time has passed since then. Before this, I was using the 14 Pro. The battery life of my old phone lasted longer than this model, and the camera quality was better, capturing superior photos than the 15 Pro. I am not satisfied wit...
My Voice Doesn't Reach The Other Party During Calls On iPhone 14 Pro Max

I am using iPhone 14 Pro max. My 8 month old phone turned out to be problematic. My friend bought it 1 month after me. There is the same problem. Our voice does not reach the other party during any call. While there is a clear sound coming from the other side, my voice does not reach the other side....
Apple Deemed Speaker Issue User Error of iPhone 14 Pro Max Basing It On Dirt and Dust

Despite my iPhone 14 Pro Max having a 1.5-year warranty, the speaker issue was unjustly deemed a user error. Despite waiting for 4 hours, they claimed a repair cost of 25k in my country. It's baffling how a giant like Apple can resort to such practices. I've been a loyal Apple user for seven years, ...
2nd Generation Apple AirPods Sound Issues, Misdiagnosis, and Replacement Costs
My 2nd Generation Airpods with Serial Number: H18HJ3ABLX2Y, still under warranty, have a peculiar issue. When I use the left earphone to listen to music, there's no problem. However, during calls, the other person can't hear me, although I can hear them perfectly. This problem doesn't consistently o...
Apple iPhone 14 Pro Technical Support Problem

Think twice before purchasing Apple products. While the product quality is undeniable, their approach to technical service can be frustrating. I own an iPhone 14 Pro, a US device. When my cable stopped working, I contacted Apple Support. Unfortunately, they informed me that they couldn't assist with...
Apple iPhone 11 Buzzing Sound Issues

I purchased my iPhone 11 64 GB on May 22, 2022. While I initially used it without any issues, recently, I've been experiencing problems with the speaker making a buzzing sound, which seems to be a chronic issue. I've also encountered occasional screen freezes and low call volume, making conversation...
Apple Technical Service Does Nothing
Green dots appear on the camera of my iPhone 13 in brightly lit environments. Sometimes small, sometimes big, sometimes several. For this reason, I sent my device to Apple Van technical service. But my device was sent back saying that the error did not occur again. No action was taken. I still have ...
iPhone 13 Sound Issues After iOS 17 Update

After updating my iPhone 13 128 GB to iOS 17, I noticed a significant change in the sound from the earpiece. This problem made it nearly impossible to hear the other person on the other end of a phone call, whether I was making or receiving it. I immediately contacted Apple, who suggested it was a h...
iPhone 14 WhatsApp Issues: Annoying Audio Distortion and Message Vanishing
I've run into two frustrating issues while using the iPhone 14 model with WhatsApp. To begin with, when I play and listen to voice messages in the chat, the sound is initially extremely high-pitched and distorted. This is issue number one. Second, when I'm typing a message in WhatsApp chat, the word...
iPhone 11 Malfunctions: Seeking Replacement for Chronic Issues

On August 25, 2022, I purchased an iPhone 11, red 128 GB device. The phone began experiencing issues such as random shutdowns during calls, screen freezing, rapid battery drain, and excessive overheating in June 2023. I sent it in for warranty service, and they replaced the screen without providing ...
Apple iPhone 11 Water Damage

My iPhone 11 is supposed to be waterproof up to 2 meters for 30 minutes, but a little water got on it, and the screen stopped working. The phone can't be used because the sound keeps going in and out. It's been under warranty for more than a year, but they say it's no longer covered because it got w...
Apple iPhone 14 Pro Max Microphone Problem
After updating my iPhone 14 Promax with Apple Beta 6 software, which I purchased from Hepsiburada on 11.04.2023, I encountered a frustrating issue—my voice wasn't transmitting during phone calls. Seeking help, I contacted Apple support. They provided me with an article explaining how to revert from ...
Persistent iPhone 11 Device Issues: 3 Service Visits, No Connection

I gave my device for repair 2 times and 1 time to Vatan Bilgisayar, the place where I bought it. I have Bluetooth and Wi-Fi disconnection problems on my device. When I first gave it to them, the screen was changed and my intact screen started to not print. I gave it again and the screen problem was ...
Apple iPhone 12 Network And Wi-Fi Problems

My iPhone 12 has a Wi-Fi and network problem. I took it to Genpa technical service, where they tested the device and claimed there was no issue. The Apple solution center couldn't provide a solution either. My device consistently experiences network and Wi-Fi problems. The Türk Telekom operator issu...
Apple iPhone 13 Pro Repair Gone Terribly Wrong

I contacted Apple Support regarding my iPhone 13 Pro issues, including muffled sound, crackling noises, and erratic volume changes through the Top Speaker. They advised me to send it to Genpa Etiler Central Service for repairs. Since I figured I might as well, I requested a paid battery replacement,...
Apple iPhone 12 Water Damage Woes

My iPhone 12 Blue was submerged in water for no more than 5 seconds. I noticed a clicking sound while using it, which has since subsided. Surprisingly, the sound is now emanating from the rear camera rather than the expected bottom speaker location. Furthermore, when I watch videos, the battery over...















