My AirPods Pro has a persistent static noise problem that occurs only during phone calls. Since I did not use the product very frequently at first, I only recently noticed the issue when I started using it more regularly. After researching, I learned that this problem is a known manufacturing defect...
I purchased an iPad Air from the Apple Store, and the Apple Pencil that came with it had a defective tip right out of the box. The tip appeared damaged due to pressure before I even had a chance to use it. Immediately after receiving the product, I contacted Apple customer service. However, instead...
About 10 months ago, I purchased an Apple MagSafe wallet from Vatan Bilgisayar in Alanya, Antalya. For the past 2–3 months, the product has become completely unusable because the plastic edges started melting due to heat, becoming sticky and gummy in my hands. Last week, I returned the item to Vata...
In May, I purchased an Apple Watch 10 from MediaMarkt. From the very first day, the Passcode section has been completely unresponsive. When I try to set a passcode, all options in the passcode menu are greyed out / not clickable, so I cannot proceed at all. I have reset the passcode multiple times a...
As a result of my friend who works at the workplace calling by saying hey Siri on 08.09.2025, he listened to his voice because my friend gave the Siri feature that belongs to me and is defined in my friend's Sirie command and took the turn off the low power mode and turn on commands, he applied the ...
Dear Apple Support, I purchased my MacBook Air M2 approximately 2.5 years ago. On August 9, 2025, while using the device, the screen suddenly went black and has not turned on again. The device has never been exposed to any physical damage, scratches, or liquid contact. I brought it to the authorized...
On July 3, 2025, I purchased the videogbt program from the App Store on a monthly plan for ₺699. On the same day, I also purchased the annual plan for ₺6,999. However, on August 3, 2025, another ₺699 was charged from my account for the same application. I do not understand how I was charged again fo...
I took my Apple Watch Series 10 to the authorised service center in İzmir due to a crackling sound from the speaker, the crown button not working at times, and constant disconnection issues. The watch is only six months old and still has 18 months of warranty left. I handed it over to the service ce...
The volume up button on my iPhone 15 Pro Max, which I purchased from the Apple Store in Orlando, Florida, USA, in August 2024, is not working. The warranty is valid until August 10, 2025, but I cannot get technical support in Türkiye. I was in the US two weeks ago and took my phone in. They told me ...
I have an iPad Pro (M4). While removing it from its Spigen Air Case for routine inspection and cleaning, the inner screen broke. Since the device is still under Apple warranty, I took it to my local Apple distributor and service center (CEPA Gürgençler – Türkiye). After inspection, I was told that a...
On July 22, 2025, I purchased the trial version of the Adobe Photoshop app through the App Store. Although I canceled my subscription before the trial period ended, I was still charged for the app. I submitted a refund request but received a negative response three times. Apple has not provided any ...
Dear Apple Support, I am writing to report a serious issue regarding unauthorized charges made using my credit card. On July 22, 2025, a total amount of ₺19,425 as charged to my card through Apple services. However, I have confirmed that these transactions were not made from my Apple account. I have...
On July 15, 2025, five consecutive charges of ₺600 each, totaling ₺3,000, were withdrawn through Apple.com/bill. These transactions were made without my permission or knowledge, and no password was even requested. Despite not being subscribed to any app or service, these charges were collected. I am...
My Apple Watch suddenly stopped connecting to my phone, and the software wouldn’t update. I took it to an authorized Apple service center, where they ...
On June 28, 2025, at 10:30 PM, I immediately canceled my credit card due to an unauthorized transaction and called Apple Support at the same time. However, since they were closed at that hour, I couldn’t get any assistance. On June 29, 2025, at 8:00 AM, I contacted Apple customer service and request...
I am absolutely furious with my iPhone 16 256GB that I bought from Media Markt! I deeply regret this purchase. The phone's screen lock/power button is completely erratic: sometimes it makes no sound, and other times it makes a sudden, loud "thump." While it was fine initially and I had no other phon...
I am absolutely furious with Apple! My AirTag, located inside the same house, keeps reporting it's "too far away" and cannot find its location! I'm experiencing this exact problem when I try to locate my daughter, which is incredibly frustrating and defeats the entire purpose of the device. I bough...
By the looks of things it's the same story, tricked into a trial and then can't cancel because it does not recognise my email. Endless emails just passing me from chat bot to emails. I've had an absolute guts full! Cancelled my bank card and yet you can still take payment through Apple Pay. What a d...
I downloaded an app from the App Store that offered a one-week trial. After the trial period ended, ₺2700 was charged to my card. I wasn’t notified in advance that a payment would be taken, which made the situation even more frustrating. I called customer service, and a cancellation request was subm...
I sent my AirPods to Apple service with tracking number 2505-636032 due to a persistent microphone issue. During phone calls, the person on the other end hears my voice as muffled and cutting in and out. Despite clearly describing the problem, I received my AirPods back with a note saying, “Inspecte...
I purchased the Apple Watch Ultra 1 specifically because it was marketed as a device designed for water activities, including diving and swimming. Despite not being an experienced swimmer, I wore the watch during a brief swim—no more than 10 minutes in a standard pool. To my shock, the watch took i...
After I started using my Apple Watch 8, I noticed a color change developing on the watch strap. I have used many Apple products in the past and never encountered any issues, so I was very surprised and disappointed to see such a noticeable discoloration on the strap. I always take good care of my de...
I took my iPad Pro 12.9 6th Gen to an Apple authorized service center five months before the warranty expired because it wasn’t charging. Three hours later, they told me the charging port was faulty, there was physical damage, and it was considered user error, so the repair wouldn’t be covered under...
On April 20, I purchased a subscription from the Avatar AI Pro Features app. It showed a weekly fee of around ₺40 for a one-week subscription, so I went ahead and bought it. The app stated, “You can cancel anytime,” which gave me confidence that there wouldn’t be any unexpected charges. I canceled t...
Apple Inc., an American multinational technology company headquartered in Cupertino, California, designs, develops, sells consumer electronics, computer software, and online services. The company's hardware products include the iPhone smartphone, the iPad tablet computer, the Mac personal computer, the iPod portable media player, the Apple Watch smartwatch, the Apple TV digital media player, and the HomePod smart speaker. Apple's software includes the macOS and iOS operating systems, the iTunes media player, the Safari web browser, and the iLife and iWork creativity and productivity suites. Its online services include the iTunes Store, the iOS App Store, Mac App Store, Apple Music, and iCloud. In addition, Apple has a wide range of products known for their high quality and sleek design.