I have been experiencing a major issue with my iCloud account on my Apple iPhone 13 Pro Max for about three weeks. Although my iCloud account is signed in on the device, I cannot reset my password. During the password reset process, verification codes are successfully sent to both my email and phone...
On September 19, 2025, I purchased an Apple iPhone 17 Pro Max from the Teknosa store in Antalya Özdilek. Although the device has never been dropped, hit, or exposed to any liquid, about a week after purchase, I began experiencing a camera issue where the 0.5X mode started shaking and showing a purpl...
Dear Apple Support Team, I am writing to request a refund for an unauthorized in-app purchase made through the Duolingo app on my iPhone 11. • Date of transaction: October 5, 2025 • Amount: ₺2,399 • Order number: MXKYYJB2HX This purchase was made without my knowledge or consent. As soon as I noticed...
In the Apple Maps application, even when I am standing right next to a Metrobus stop, the app does not display these stops, which causes it to calculate my travel time incorrectly. This issue does not occur at just one location—Apple Maps fails to show Metrobus stops at every stop I use. So far, I h...
I purchased my iPhone 13 from MediaMarkt Mall six months ago, and it recently stopped charging. I tested the device with different chargers, but the issue persisted, and the phone has never been dropped, damaged, or exposed to liquid. Because of this, I sent it to an authorized service center on Sep...
I purchased a game from the App Store, but I was not satisfied with it and requested a refund. The refund was approved, but the money has not been returned to my account. On the invoice, it shows that I bought the game on September 28, and that the refund would be processed on September 29, but the ...
I purchased the Apple Watch Series 9 (45 mm) from MediaMarkt. From the very first day, I have been experiencing constant crackling during phone calls and frequent notification dropouts. This issue occurs in every call and under every condition. To resolve the problem, I contacted both Apple and Med...
Through apple.com/billir, a total of $141 was withdrawn from my registered credit card in multiple transactions between 09/04/2025 and 09/19/2025 without my knowledge, authorization, or receiving anything in return. These charges were made completely without my consent. To resolve this issue, I req...
On September 28, 2025, I accidentally purchased a Facebook Business Max subscription through Apple on my device in Istanbul. The subscription fee was ₺7,399. However, I canceled it the same day, within just a few hours. This cancellation is clearly visible in the “Subscriptions” section. Despite sub...
The right earbud of my AirPods Pro 2 with serial number JQYQ763H5P has not been working at all for about two months. I received the product as a gift on July 30, 2023, and the warranty expired 60 days ago. However, during that period, I was out of town due to family reasons and could not use it. Whe...
In the 101 Plus Okey game, I purchased an add-on that was displayed on the App Store at a discounted price of ₺49.99, but instead I was charged nearly ₺250. This is completely misleading and unfair, and it is not the first time I have encountered such an issue with this game, which makes it even mor...
My AirPods 4 have not been charging at all for the past two months. I purchased the product from Media Markt in Kahramanmaraş and sent it to the authorized service center, where a service request was created under record number 102682069877. However, the device was returned to me marked as “repaired...
On July 31, 2025, just two days before my MacBook Pro’s warranty expired, I visited Apple Akasya for a general check-up. I specifically asked them to inspect issues such as retina coating, hardware/software performance, battery, and dust build-up. They told me everything was fine and returned the de...
My Apple Pencil 2nd Generation has not been connecting to or charging with my iPad Pro 11 for the past week. I first tested the device myself, then took it to the Troy authorized service center at İstinyePark in Istanbul, where further checks were done, but no solution was found. The product has now...
On August 25, 2025, I returned three products—MacBook Air, Magic Mouse, and AirPods—purchased through the Apple Online Store. The total payment of ₺59,098.02 was made by credit card. Although my return process has been completed, I still have not received my refund. My order number is W1514949104. ...
My AirPods Pro has a persistent static noise problem that occurs only during phone calls. Since I did not use the product very frequently at first, I only recently noticed the issue when I started using it more regularly. After researching, I learned that this problem is a known manufacturing defect...
I purchased an iPad Air from the Apple Store, and the Apple Pencil that came with it had a defective tip right out of the box. The tip appeared damaged due to pressure before I even had a chance to use it. Immediately after receiving the product, I contacted Apple customer service. However, instead...
About 10 months ago, I purchased an Apple MagSafe wallet from Vatan Bilgisayar in Alanya, Antalya. For the past 2–3 months, the product has become completely unusable because the plastic edges started melting due to heat, becoming sticky and gummy in my hands. Last week, I returned the item to Vata...
In May, I purchased an Apple Watch 10 from MediaMarkt. From the very first day, the Passcode section has been completely unresponsive. When I try to set a passcode, all options in the passcode menu are greyed out / not clickable, so I cannot proceed at all. I have reset the passcode multiple times a...
As a result of my friend who works at the workplace calling by saying hey Siri on 08.09.2025, he listened to his voice because my friend gave the Siri feature that belongs to me and is defined in my friend's Sirie command and took the turn off the low power mode and turn on commands, he applied the ...
Dear Apple Support, I purchased my MacBook Air M2 approximately 2.5 years ago. On August 9, 2025, while using the device, the screen suddenly went black and has not turned on again. The device has never been exposed to any physical damage, scratches, or liquid contact. I brought it to the authorized...
On July 3, 2025, I purchased the videogbt program from the App Store on a monthly plan for ₺699. On the same day, I also purchased the annual plan for ₺6,999. However, on August 3, 2025, another ₺699 was charged from my account for the same application. I do not understand how I was charged again fo...
I took my Apple Watch Series 10 to the authorised service center in İzmir due to a crackling sound from the speaker, the crown button not working at times, and constant disconnection issues. The watch is only six months old and still has 18 months of warranty left. I handed it over to the service ce...
The volume up button on my iPhone 15 Pro Max, which I purchased from the Apple Store in Orlando, Florida, USA, in August 2024, is not working. The warranty is valid until August 10, 2025, but I cannot get technical support in Türkiye. I was in the US two weeks ago and took my phone in. They told me ...
Apple Inc., an American multinational technology company headquartered in Cupertino, California, designs, develops, sells consumer electronics, computer software, and online services. The company's hardware products include the iPhone smartphone, the iPad tablet computer, the Mac personal computer, the iPod portable media player, the Apple Watch smartwatch, the Apple TV digital media player, and the HomePod smart speaker. Apple's software includes the macOS and iOS operating systems, the iTunes media player, the Safari web browser, and the iLife and iWork creativity and productivity suites. Its online services include the iTunes Store, the iOS App Store, Mac App Store, Apple Music, and iCloud. In addition, Apple has a wide range of products known for their high quality and sleek design.