I purchased and paid for the Galaxy Pass in the Football Star game via the Apple App Store using my bank card. My Apple ID/App Store region is Turkey. Despite reaching the required level in the game, when I click to claim or use the Galaxy Pass rewards, nothing happens, and I do not receive any rewards. This problem has been ongoing and was still continuing with tariff 3 as of 01.01.2026 at 20:27. I have not yet contacted Football Star or Apple support about this issue, and I am not receiving sufficient feedback or a clear solution within the game regarding the Galaxy Pass rewards. I can provide the Apple App Store order/transaction information and invoice details if needed, as I have them available. I request that my Galaxy Pass be activated properly and that I can access and use all related rewards without any issues. If the Galaxy Pass and its rewards cannot be activated, I request a full refund of the fee I paid.
Dear Apple Support, I am writing to report a serious issue regarding unauthorized charges made using my credit card. On July 22, 2025, a total amount of ₺19,425 as charged to my card through Apple services. However, I have confirmed that these transactions were not made from my Apple account. I have...
Dear Apple Support Team, I hope this message finds you well. My name is Eren Edip, and I am writing to bring to your attention an issue I have encountered with a recent in-app purchase on the Apple Store. On 5 November 2023, I unintentionally purchased Nord VPN, and that isn't working correctly in m...
On September 28, 2025, I accidentally purchased a Facebook Business Max subscription through Apple on my device in Istanbul. The subscription fee was ₺7,399. However, I canceled it the same day, within just a few hours. This cancellation is clearly visible in the “Subscriptions” section. Despite sub...
On August 25, 2025, I returned three products—MacBook Air, Magic Mouse, and AirPods—purchased through the Apple Online Store. The total payment of ₺59,098.02 was made by credit card. Although my return process has been completed, I still have not received my refund. My order number is W1514949104. ...
On July 15, 2025, five consecutive charges of ₺600 each, totaling ₺3,000, were withdrawn through Apple.com/bill. These transactions were made without my permission or knowledge, and no password was even requested. Despite not being subscribed to any app or service, these charges were collected. I am...
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