On October 31, 2025, I purchased an AirPods Pro 3 (Serial Number: J0JW017W6M) through Hepsiburada.com, an official Apple distributor, for ₺13,924, paid by credit card. From the very first use, I have continuously experienced issues such as muffled and distorted sound and occasional static noise. Due to these persistent problems, I have sent the device three times to Apple Authorized Service, yet the issue has not been resolved. I clearly stated that I do not want any further repair and that I wish to exercise my right to a refund or replacement. The authorized service center issued a report confirming the situation, and I currently hold this document. I also contacted Apple Customer Service under Case ID: 102749819647 and Hepsiburada Customer Service under Request ID: 472233308. Apple informed me that refund responsibility lies with the distributor (Hepsiburada), so they are unable to assist. Despite submitting my refund request through the Hepsiburada platform, I have not received any response. My device is still under warranty, and all procedures have been carried out exclusively through the authorized Apple service center in Ankara. I kindly request that Apple and its official distributor take responsibility for resolving this issue and proceed with a full refund as soon as possible to remedy the inconvenience I have faced.
On August 25, 2025, I returned three products—MacBook Air, Magic Mouse, and AirPods—purchased through the Apple Online Store. The total payment of ₺59,098.02 was made by credit card. Although my return process has been completed, I still have not received my refund. My order number is W1514949104. ...
I sent my AirPods Pro 2, which are still under warranty, to Apple's authorized service center, with coordination from Apple Turkey, due to issues such as connection drops and the other party not being able to hear my voice during calls (these problems existed almost from the first day of purchase). ...
I submitted my AirPods Pro to Gürgençler Authorized Service for repair under warranty due to an issue where the person on the other end of phone calls hears my voice muffled. As a result of the service process, one earbud was replaced, but the other was deemed to have “minimal, invisible damage” and...
My AirPods 4 have not been charging at all for the past two months. I purchased the product from Media Markt in Kahramanmaraş and sent it to the authorized service center, where a service request was created under record number 102682069877. However, the device was returned to me marked as “repaired...
After updating my iPhone 14 Promax with Apple Beta 6 software, which I purchased from Hepsiburada on 11.04.2023, I encountered a frustrating issue—my voice wasn't transmitting during phone calls. Seeking help, I contacted Apple support. They provided me with an article explaining how to revert from ...
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