Apple

As a result of my friend who works at the workplace calling by saying hey Siri on 08.09.2025, he listened to his voice because my friend gave the Siri feature that belongs to me and is defined in my friend's Sirie command and took the turn off the low power mode and turn on commands, he applied the ...

Dear Apple Support, I purchased my MacBook Air M2 approximately 2.5 years ago. On August 9, 2025, while using the device, the screen suddenly went black and has not turned on again. The device has never been exposed to any physical damage, scratches, or liquid contact. I brought it to the authorized...

On July 3, 2025, I purchased the videogbt program from the App Store on a monthly plan for ₺699. On the same day, I also purchased the annual plan for ₺6,999. However, on August 3, 2025, another ₺699 was charged from my account for the same application. I do not understand how I was charged again fo...

I took my Apple Watch Series 10 to the authorised service center in İzmir due to a crackling sound from the speaker, the crown button not working at times, and constant disconnection issues. The watch is only six months old and still has 18 months of warranty left. I handed it over to the service ce...

The volume up button on my iPhone 15 Pro Max, which I purchased from the Apple Store in Orlando, Florida, USA, in August 2024, is not working. The warranty is valid until August 10, 2025, but I cannot get technical support in Türkiye. I was in the US two weeks ago and took my phone in. They told me ...

I have an iPad Pro (M4). While removing it from its Spigen Air Case for routine inspection and cleaning, the inner screen broke. Since the device is still under Apple warranty, I took it to my local Apple distributor and service center (CEPA Gürgençler – Türkiye). After inspection, I was told that a...

On July 22, 2025, I purchased the trial version of the Adobe Photoshop app through the App Store. Although I canceled my subscription before the trial period ended, I was still charged for the app. I submitted a refund request but received a negative response three times. Apple has not provided any ...

Dear Apple Support, I am writing to report a serious issue regarding unauthorized charges made using my credit card. On July 22, 2025, a total amount of ₺19,425 as charged to my card through Apple services. However, I have confirmed that these transactions were not made from my Apple account. I have...

On July 15, 2025, five consecutive charges of ₺600 each, totaling ₺3,000, were withdrawn through Apple.com/bill. These transactions were made without my permission or knowledge, and no password was even requested. Despite not being subscribed to any app or service, these charges were collected. I am...

On June 28, 2025, at 10:30 PM, I immediately canceled my credit card due to an unauthorized transaction and called Apple Support at the same time. However, since they were closed at that hour, I couldn’t get any assistance. On June 29, 2025, at 8:00 AM, I contacted Apple customer service and request...

I am absolutely furious with my iPhone 16 256GB that I bought from Media Markt! I deeply regret this purchase. The phone's screen lock/power button is completely erratic: sometimes it makes no sound, and other times it makes a sudden, loud "thump." While it was fine initially and I had no other phon...

I am absolutely furious with Apple! My AirTag, located inside the same house, keeps reporting it's "too far away" and cannot find its location! I'm experiencing this exact problem when I try to locate my daughter, which is incredibly frustrating and defeats the entire purpose of the device. I bough...

By the looks of things it's the same story, tricked into a trial and then can't cancel because it does not recognise my email. Endless emails just passing me from chat bot to emails. I've had an absolute guts full! Cancelled my bank card and yet you can still take payment through Apple Pay. What a d...

I downloaded an app from the App Store that offered a one-week trial. After the trial period ended, ₺2700 was charged to my card. I wasn’t notified in advance that a payment would be taken, which made the situation even more frustrating. I called customer service, and a cancellation request was subm...

I sent my AirPods to Apple service with tracking number 2505-636032 due to a persistent microphone issue. During phone calls, the person on the other end hears my voice as muffled and cutting in and out. Despite clearly describing the problem, I received my AirPods back with a note saying, “Inspecte...

I purchased the Apple Watch Ultra 1 specifically because it was marketed as a device designed for water activities, including diving and swimming. Despite not being an experienced swimmer, I wore the watch during a brief swim—no more than 10 minutes in a standard pool. To my shock, the watch took i...

After I started using my Apple Watch 8, I noticed a color change developing on the watch strap. I have used many Apple products in the past and never encountered any issues, so I was very surprised and disappointed to see such a noticeable discoloration on the strap. I always take good care of my de...

I took my iPad Pro 12.9 6th Gen to an Apple authorized service center five months before the warranty expired because it wasn’t charging. Three hours later, they told me the charging port was faulty, there was physical damage, and it was considered user error, so the repair wouldn’t be covered under...

On April 20, I purchased a subscription from the Avatar AI Pro Features app. It showed a weekly fee of around ₺40 for a one-week subscription, so I went ahead and bought it. The app stated, “You can cancel anytime,” which gave me confidence that there wouldn’t be any unexpected charges. I canceled t...

My bill this month was ₺2,520.30. When I asked for clarification, I was told it was due to a mobile purchase made through an Apple device. However, no such mobile purchase was made. I even checked all my devices and accounts, and there was no trace of this transaction. On the first day, Apple custom...

The Apple MagSafe wallet I purchased in October 2024 started peeling at the corner after just six months of use. When I contacted Apple Support, they told me the issue was due to usage and therefore not covered under warranty for repair or replacement. They also emphasized that the product had under...

I never thought I would have this kind of issue with Apple. I made a $79 Developer payment to upload an app to the App Store, and my payment reference code is 509854871430. However, Apple says they didn’t receive the payment and is asking me to pay again. We’ve been emailing back and forth for about...

Open Letter to Apple: Where is Customer Satisfaction? Dear Apple Representatives, I purchased my AirPods 2 two years ago, and within this period, they have broken down twice. The first issue was that one of the earbuds stopped producing sound. When I took it to an Apple-authorized service center, th...