On December 13, 2025, I purchased the “Professional Apps Bundle for Education” from apple.com using my credit card for $230. My order number for this purchase is W1511396943. On December 22, 2025, I contacted Apple by phone to request a return of the product. During my first call, around 9:10 a.m., ...
Ten days ago, I purchased an iPhone 17 Pro Max from the Apple Store. Last night, I noticed color fading on the back of the device. I’ve handled the phone with great care since the day I bought it—there has been no impact, liquid contact, or use of any unconventional case. The discoloration appears t...
For the past 1–2 months, I haven’t been able to make online purchases through the Apple Store app using my Garanti BBVA debit card. Although my card is enabled for online transactions and I have sufficient balance, every time I try to make a payment, I receive the following error message: “Your pay...
On September 24, 2025, I placed an online order for an iPad Air through the Apple Store. On the same day, I canceled the order through the same platform. The amount of ₺33,000 was charged to my card and remained in authorization status (pending transaction). Although the order appears as canceled on...
I downloaded the “YouCam Makeup” app from the Apple Store. In the app description, it clearly stated that there was a seven-day free trial. I only clicked to start the free trial, but ₺3,000 was instantly charged to my card, and a one-year subscription was automatically activated. However, I had sel...
On September 27, 2025, and September 30, 2025, I placed two separate orders through the Apple Online Store for a 70W USB adapter. My order numbers are w1340542444 and w1574757185. Both orders were canceled without any notification, and I only discovered this when I checked my account. When I contact...
On September 28, I placed an order through the Apple Store app for Microsoft Office 365 Personal (Order No: w1344928705). The delivery date was stated as between October 2 and October 5, but as of October 6, I still have not received the product. During this period, I contacted Apple customer servi...
On July 27, 2025, I made a purchase from the Apple Store online and selected the three-installment option, but the payment was charged in a single transaction. I called customer service, but they were no help. I still don’t understand why my order wasn’t processed in installments despite choosing th...
Dear Apple Support, An in-app purchase of approximately ₺1,000 was made in a game I downloaded from the Apple Store for my child. However, I discovered that the exact same products within the same game are offered on the Android platform at nearly one-fourth of the price. This is not just a price di...
I am writing to formally request a refund for the screen mirroring app I purchased from the Apple Store. Unfortunately, the app does not function properly. The video and audio are consistently out of sync, and the screen often freezes, making the app unusable. As there was no free trial version avai...
I was treated in the worst way possible at the Apple Store at Zorlu Center in İstanbul, Beşiktaş, Turkey. As I was waiting in a standing line for a service, an Arab tourist and his three companions deliberately cut the line and went right in front of me. When I warned him to get back in the line, th...
I am truly taken aback by the disappointing experience I encountered with the Royal Match game. It's difficult to comprehend how game administrators can threaten players without facing any consequences. It’s disappointing that this kind of behavior is ignored on a platform like the App Store, which ...
I downloaded an app from the Apple Store intending to try its free version. However, on the same day I installed the app, ₺1500 was charged to my card without my consent or knowledge. This was for one of the app’s highest subscription plans, despite the free trial period not even being over. My card...
Since the latest update, my iPhone 15 Plus has become significantly slower, and the battery life has noticeably decreased. Additionally, I am unable to use the Apple Store app. While it appears in the settings menu, it is missing from the home screen, preventing me from updating any of my apps. Thi...
On November 22, 2024, I purchased a phone from the Apple Store. Shortly after, I received a message from the number 0850 540 0042 stating: "Apple Store: Great news! Qaw1244259 order products have shipped and will be delivered on 04/12/2024. More info: https://www.apple.com/s/ab0s9z8c7t.b040." Assu...
The transaction with authorization code 662982: Dear customer, a purchase of ₺99,999.00 was made at Apple Store R583 on 19/11/2024 at 04:01:39 using the card ending in 3940 (5428********3940). The order code is listed as 08502220724 B002 W1305334541. Apple states that the payment was not completed...
I was charged ₺339 under Apple’s iTunes application despite not making any purchase. Upon checking my Apple Store account, there is no record of this transaction. The amount has been deducted directly through my mobile line without my authorization. I am requesting a full refund of this unjust charg...
I ordered a Mac Mini from the Apple Store on November 12, expecting a seamless process. However, my order has yet to be shipped, and the estimated delivery date is more than a month away. If I had purchased the same Mac Mini from Media Markt, I could have taken it home within five minutes. This del...
While updating my iPhone 12 Pro Max to iOS 18, the device suddenly shut down and wouldn’t turn back on. I initially visited Troy Authorized Service, where they attempted repairs but were unsuccessful and refunded my service fee, advising me to discard the phone as it was beyond repair. As a last re...
Our iPhone 12 has been experiencing Wi-Fi connectivity issues. When we initially contacted support, they mentioned a part replacement and promised to notify us via email when it was available. However, instead of using the email address we provided, they sent the notification to an email we specific...
I purchased a brand-new iPhone 13 from Turkcell, but the phone turned out to be defective. The screen fails to focus properly and displays images as if on a paper-like surface, making it extremely uncomfortable to use. I sent the device for service, where it was inspected and returned with a report ...
I have called and asked about my adapter order that I placed on the App Store on 16/10/2024 many times and created an urgency record. In my last call on 30/10/2024, they said that the cargo was lost and made me wait for 2 weeks in vain by telling me to contact the company I ordered from and condemni...
I requested a refund from the Apple Store, and it was approved. The app shows that the money was refunded to my card, but I haven’t received anything in my account yet. The items I returned are no longer accessible, but the refund still hasn’t appeared. I’ve been waiting for days, and I need this is...
Whenever I try to download any app, even free ones, the Apple Store keeps redirecting me to the payment page. I’ve tried entering my card details, but the system won’t accept the card. This has made it impossible for me to download any apps on my iPad 8th Gen. I need help resolving this issue as soo...