Approximately 3–4 months ago, I purchased a 20W charger from a store called Teknik Saat İletişim U*** U***** located in Bayraklı, İzmir. The product was sold to me as an original Apple adapter. On February 6, 2026, at around 9:30 PM, while plugging the adapter into a wall outlet during normal use, it suddenly caught fire and exploded. I was extremely frightened at that moment and believed my personal safety was seriously at risk.
After the explosion, I recorded videos and took photos of both the adapter and the condition of the outlet. The outlet was later tested with a multimeter, and no electrical issues were found in the installation. This indicates that the incident was not caused by a wiring or electrical system problem. Although there is no footage of the exact moment of the explosion, there are clear recordings of the aftermath, including the damaged outlet and the broken adapter parts.
I do not have the receipt, the serial number of the adapter, or the exact purchase date. However, because the product was sold to me as an original Apple product, I request that Apple contact me regarding this serious safety issue and conduct a detailed investigation. Due to the fire and explosion, I believe I was exposed to a life-threatening risk. Therefore, I also ask that my claim for financial and emotional damages be taken into consideration.
On February 17, 2022, I purchased an iPhone 20W fast charger adapter through the Apple Store. However, last night, while charging, the adapter caught fire. I am eagerly awaiting support from Apple's service. (I have been trying to reach out since July 8, 2022, but have received no response.)
I'm really upset! I bought a 20W power adapter and cable on Friday, October 20, 2023. I received the product on October 23, 2023, and I paid a total of 979 TL for it. I thought it was a new product. But when I opened the box, I realized it was fake (because the cable was way thicker), and Apple conf...
My AirPods 4 have not been charging at all for the past two months. I purchased the product from Media Markt in Kahramanmaraş and sent it to the authorized service center, where a service request was created under record number 102682069877. However, the device was returned to me marked as “repaired...
On November 9, 2024, we purchased an AirPods Max for ₺26,999, along with other devices, from Apple’s Kadıköy Bağdat Caddesi store in Turkey. Due to the crowd, the Apple representative M*** advised us not to unbox the products in-store. The items were packed in two bags, and we left. At home, we disc...
We purchased a brand-new iPhone 14 Pro from Apple's Bağdat Avenue store on February 16, 2023. Everything seemed fine until about a month ago when we woke up one morning to find that our phone wouldn't charge. We initially took it to the Mall Of Istanbul Gürgençler Apple service center, where they to...
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