Brand-New Hyundai Ioniq 6 Sunroof Shattered Without Impact

Approximately three months ago, I purchased a brand-new Hyundai Ioniq 6 from Hyundai Odak Otomotiv. On February 5, 2026, while driving on the way to the airport, the sunroof glass suddenly shattered without any external impact or outside influence.

After the incident, I contacted the authorized service center. Before any technical inspection was even conducted, I was told that the issue would not be covered under warranty. When we brought the vehicle in for service, we were again informed that no warranty coverage would apply and that we would need to proceed through insurance instead.

We had purchased our comprehensive insurance policy through Anadolu Sigorta, located in the same building as Hyundai Odak Otomotiv at the time we bought the car. Because we were left without a vehicle, we felt compelled to accept this direction.

However, during the insurance process, our initial statement was: “While driving, the sunroof’s movable glass suddenly shattered for an unknown reason.” The service center and insurance representatives requested that we change this statement. We were told that otherwise the claim would not be approved and the process would be delayed. As a result, our statement was altered to: “An unknown object struck the sunroof and caused it to break.” I have written and verbal records documenting this pressure to modify our statement.

Despite this, we were informed that the sunroof glass is not available in Türkiye and must be ordered from abroad. For approximately three weeks, no clear delivery date has been provided, and we continue to receive vague responses. Although we have opened multiple service records, Hyundai Türkiye has not offered a concrete solution.

From the beginning of this process, we have repeatedly requested a replacement vehicle, but none has been provided. Since February 5, 2026, I have been unable to use my car at all.

In a three-month-old brand-new vehicle, refusing warranty responsibility without proper inspection, pressuring the customer to alter an official statement, failing to provide a clear timeline for parts supply, and not offering a replacement vehicle have caused me serious inconvenience and financial loss.

I request that Hyundai Türkiye, Hyundai Odak Otomotiv, and Anadolu Sigorta fulfill their responsibilities, resolve my grievance, repair my vehicle as soon as possible in accordance with my warranty rights, and provide appropriate compensation and support for the period during which I have been left without my vehicle.

Otherwise, I will pursue all of my legal rights.