Dear Sir/Madam,
On October 21, 2025, I purchased an Apple iPhone 17 Pro Max. Shortly after buying the phone, I began experiencing constant freezing issues. After monitoring these problems for some time, I took my phone to the Apple Store at Akasya Shopping Mall on two separate occasions and explained the issues I was facing. During both visits, the store staff told me that since the phone was purchased through the Apple Store, I should handle the process through Apple Support.
Following this advice, on February 5, 2026, I contacted Apple Support and explained the problems I was experiencing. Since then, I have spoken with numerous Apple support representatives. They stated that they would run remote diagnostics on my phone and requested that I provide videos showing the freezing issues. Even though I fully complied with all their requests, I have not seen any progress in resolving my issue for approximately 15 days.
The fact that my phone, which I purchased for $3,333, is experiencing persistent freezing issues without any resolution constitutes a violation of my consumer rights. A brand like Apple should stand behind the products it sells. Instead of resolving my complaint by replacing a defective device, I have repeatedly been told that the matter is “under investigation,” which has significantly reduced my trust in the brand.
I intend to exercise all of my legal rights regarding this matter and, as a consumer, I demand that my issue be resolved as quickly as possible.
On Thursday, July 27th, I bought an iPhone 14 Pro Max from Hepsiburada, the official Apple retailer. I took my phone, which had a touchscreen issue, to the Akasya Shopping Mall Apple Center on September 2nd. I informed them that I wanted a replacement. They told me that they couldn't proceed with th...
I am writing to bring to your attention a critical matter regarding a recent service experience I have had with your company. I am deeply concerned and seek your assistance in resolving this issue promptly. My iPhone 11 Pro Max model phone turned off itself and did not turn on. On July 31, 2023, two...
On September 19, 2025, I purchased an Apple iPhone 17 Pro Max from the Teknosa store in Antalya Özdilek. Although the device has never been dropped, hit, or exposed to any liquid, about a week after purchase, I began experiencing a camera issue where the 0.5X mode started shaking and showing a purpl...
I purchased my iPhone 11 64 GB on May 22, 2022. While I initially used it without any issues, recently, I've been experiencing problems with the speaker making a buzzing sound, which seems to be a chronic issue. I've also encountered occasional screen freezes and low call volume, making conversation...
I bought an iPhone 15 Pro from Media Markt in December, and I've had issues with it since day one. It’s been sent for service four times, and I’ve barely been able to use the phone. The fast charging doesn’t work properly, even when the phone is turned off, and it overheats frequently. I’ve been try...
Comments