On October 24, I made a one-time purchase of ₺399 to remove ads in the game Ragdoll Hit, but despite completing the payment and having the purchase receipt, the ads continued to appear. I requested a refund from Apple so the app would function properly, but my request was denied twice. I also called Apple Support, but they refused again and told me to contact the app developer. When I reached out to the developer, they too rejected my refund request. As a result, neither Apple nor the developer has taken responsibility for resolving this issue. I’m disappointed to see that Apple’s post-sale support is no longer as reliable or customer-focused as it used to be.
On 12.08.2024, I noticed a charge of 649₺ from the Apple App Store for the Meditopia app, which I definitely did not use. The day after, on 13.08.2024, I asked for a refund, thinking it would be sorted out fast since I hadn't even used the app. Even so, Apple has declined to refund the amount. I con...
I downloaded an app from the App Store that offered a one-week trial. After the trial period ended, ₺2700 was charged to my card. I wasn’t notified in advance that a payment would be taken, which made the situation even more frustrating. I called customer service, and a cancellation request was subm...
On July 3, 2025, I purchased the videogbt program from the App Store on a monthly plan for ₺699. On the same day, I also purchased the annual plan for ₺6,999. However, on August 3, 2025, another ₺699 was charged from my account for the same application. I do not understand how I was charged again fo...
On April 20, I purchased a subscription from the Avatar AI Pro Features app. It showed a weekly fee of around ₺40 for a one-week subscription, so I went ahead and bought it. The app stated, “You can cancel anytime,” which gave me confidence that there wouldn’t be any unexpected charges. I canceled t...
Dear Apple Support Team, I am writing to request a refund for an unauthorized in-app purchase made through the Duolingo app on my iPhone 11. • Date of transaction: October 5, 2025 • Amount: ₺2,399 • Order number: MXKYYJB2HX This purchase was made without my knowledge or consent. As soon as I noticed...
Comments