Apple Denies Warranty For MacBook Air M1 Screen Pixel Defect

I am writing to escalate an issue regarding my MacBook MacBook Air 13″ M1, FVFLMAQ91WFY that I submitted to Apple Authorized Service in Turkey. The service team claims that there is a bend on the left corner of the device causing pixel issues on the screen, and that this is due to user damage. I firmly disagree with this assessment. My MacBook was in perfect cosmetic condition when I submitted it, with no scratches, dents, paint damage, or any other signs of physical impact. Therefore, the reported bend and resulting screen issue cannot be attributed to any user mishandling. I believe this is a manufacturing or panel defect rather than user damage. I have requested the photos taken at the time of initial device submission and will provide them once received. I kindly request that this case be escalated to a Senior Advisor or the appropriate Global team for a fair review. I am seeking either a free repair or a replacement under warranty for this issue.