I am writing to escalate an issue regarding my MacBook MacBook Air 13″ M1, FVFLMAQ91WFY that I submitted to Apple Authorized Service in Turkey. The service team claims that there is a bend on the left corner of the device causing pixel issues on the screen, and that this is due to user damage. I firmly disagree with this assessment. My MacBook was in perfect cosmetic condition when I submitted it, with no scratches, dents, paint damage, or any other signs of physical impact. Therefore, the reported bend and resulting screen issue cannot be attributed to any user mishandling. I believe this is a manufacturing or panel defect rather than user damage. I have requested the photos taken at the time of initial device submission and will provide them once received. I kindly request that this case be escalated to a Senior Advisor or the appropriate Global team for a fair review. I am seeking either a free repair or a replacement under warranty for this issue.
Dear Apple Support, I purchased my MacBook Air M2 approximately 2.5 years ago. On August 9, 2025, while using the device, the screen suddenly went black and has not turned on again. The device has never been exposed to any physical damage, scratches, or liquid contact. I brought it to the authorized...
I have a 2021 MacBook Pro 16" with an M1 Pro processor. Recently, the battery displayed a service warning. Since the replacement cost of around ₺10,000 (approximately $277) is well-known, I took it to Başarı Teknik Servis in Ankara. When I dropped it off, they noted scratches and minor impact marks ...
The case of the Apple MacBook Pro laptop that I bought from TURKEY -Izmir Agora Teknosa store on March 3, 2023, was crooked. The lower right corner stays in the air on the table and the safe plays while working. When I took the product to the store where I bought it, the employees also detected the ...
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
Date: 06/12/2023 Repair No: R5834**150 Apple Support Case No: 102019328171. I am appalled by the treatment I received at Apple Akasya Technical Service. I took my phone there to fix two dead pixels on the screen. Upon delivery, the service receipt noted "scratches due to usage" in the external appea...
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