Amazon

This is the first time I have experienced such a serious problem with Amazon.com.tr. More than a month has passed, and I have still not received either my order or a refund. Throughout this process, I was repeatedly stalled, and no real effort was made to resolve the issue. I was left to deal with t...

Today, I placed an order on Amazon at 5:34 PM, and the payment was immediately charged to my debit card at the time of purchase. Shortly after placing the order, due to a lack of trust based on recent experiences, I wanted to cancel it. However, I encountered an incomprehensible and unacceptable sit...

I used Amazon Prime as a member for about three years. However, in October, I was forced to cancel my membership due to ongoing dissatisfaction. The main reasons for this dissatisfaction were delayed deliveries and the unhelpful, solution-free approach of the customer service team. Despite these neg...

I am writing to file a serious complaint regarding missing payments totaling approximately USD 20,500 involving my Amazon UK Seller Central account for LİVA Store and my Payoneer account (Customer ID 82957349). The mishandling of these transfers by both Amazon and Payoneer has caused a direct and un...

On January 12, 2026, I purchased a Samsung 75” Neo QLED QN80F (2025) television from Amazon Turkey for $2,550. The product was delivered and installed by an authorized Samsung service center on January 14, 2026. Only ten days after my purchase, I saw on Samsung’s official website that a higher-end m...

I placed an order on Amazon Turkey with return code PA1295498, and the product was delivered to me on December 29; however, the item I received was incorrect, so I immediately created a return request. On December 30, Amazon’s own contracted courier came to my address and collected the product from ...

I own an IFB washing machine, model Elite Aqua SX 7 kg 1200 rpm. During the Amazon Great Republic Day Sale, I saw advertisements and information about an exchange offer for old washing machines and wanted to know whether my machine is eligible for this offer. However, I could not clearly find out if...

I submitted a return request to Amazon.com.tr on 3 December 2025 for an electronic product with order number 403-8978323-0517159, but despite the time that has passed, my refund has not been processed, and I have not received a clear reason. Instead, I am met with the vague statement that there is a...

On January 18 at 6:49 AM, my credit card was charged twice through Amazon, without my knowledge or consent, for $253 each, totaling $506. I have no orders, purchases, or approved payments related to these transactions. Despite trying to contact Amazon customer service, I have not been able to reach...

I wanted to purchase the Einhell Cordless Hedge Trimmer GC-CH 18/40 Li Solo Power X-Change from amazon.com.tr, but the system creates a situation where the seller appears to be selectively selling the product, and I am unable to place an order. When I try to place the order, it initially looks like ...

On January 12, 2026, I purchased a Philips Aqua Trio 9000 through Amazon. During the payment process, I selected the option to pay in 9 interest-free installments with my Garanti Bank credit card. However, after the payment was completed, I saw that the transaction was processed as a single payment ...

I purchased a Kiwi KCM-7512 Inox Turkish coffee machine from Amazon with the order number 171-0719642-2916311, and I received the product on 18 September 2025 in Türkiye. From the beginning, the coffee machine had a defective part and did not function properly, so I could not use it as expected. I t...

On January 26, 2024, I purchased a Kärcher SC3 Deluxe steam cleaner from Amazon Turkey under order number 407-9889771-5809917. The product broke down within a few months and was sent to an authorized service center. The unit remained at the service center for approximately three months, and during t...

I have been an Amazon Prime member in Turkey for many years, paying my subscription fees regularly each month. The main reason I chose Prime membership is the fast and same-day delivery promise offered by Amazon. However, this promise has repeatedly not been fulfilled in my recent orders, which is e...

I purchased a WayPonDEV BY51 Mini PC on 06.04.2024 via Amazon.com.tr, from the seller Waypondev Tech. The product is registered under the Amazon order number 408-7608909-6681115, and I am using it at my address in Kavacık, Istanbul. After some time of normal use, the power adapter started to emit an...

For many years I have been shopping from Amazon.com.tr with confidence, but my last experience has caused serious disappointment. I especially preferred products with the statement “Provided by Amazon.com.tr”, assuming that Amazon’s assurance would be behind the process, but I have seen that this is...

On 25 December, I purchased a CMF Phone 1 from Amazon.com in Turkey. On the same day I received it, I decided to return the phone and requested a return through Amazon. However, my request was refused with the explanation that my claim was “inappropriate,” without any clear or detailed reason given....

I placed an order for an Anker Eufy S120 electronic product via Amazon Turkey on 24 August 2025 (Order No: 404-4622428-1749116). The product was not delivered within the promised timeframe, and my order was subsequently cancelled without any clear or satisfactory explanation. During and after the ca...

In order to purchase a chair I liked on Amazon.com.tr, I converted the miles I had accumulated in my Turkish Airlines Miles&Smiles account into an Amazon gift card as part of a Turkish Airlines promotion. I completed this conversion based on the information provided, which indicated that I would be ...

I placed an order on Amazon.com Turkey on 09.12.2025 for a Morakniv M-11892 Fishing Fillet blade, to be delivered to my address in Ankara, Turkey. The order number is 406-0048447-3001145. Despite the time that has passed, the product has not been delivered and I have not received any refund. Because...

On November 24, 2025 and December 24, 2025, my account was charged twice through Iyzico / Amazon Prime without my knowledge or consent, with each charge being $2, for a total of $4. I never started an Amazon Prime subscription, and I only became aware of these charges after seeing them on my account...

On December 21 at 10:22 PM, I noticed through my mobile banking app that an unauthorized charge of $22 was made by Amazon Prime on the card linked to my account at Ziraat Bankası Konya Ereğli branch, without my knowledge or approval. Even though I have never applied for, approved, or requested an Am...

I ordered an iPad Pro M4 11-inch 1 TB open-box product from Amazon Türkiye Depo on 18.12.2025, and the delivery was made on 20.12.2025. However, instead of the 1 TB device that I clearly paid for, I received an open-box iPad Pro M4 11-inch with only 256 GB capacity. My order number is 403-7801705-75...

I am writing regarding an undelivered parcel that was shipped with Imile and has still not reached me. The shipment is an order placed through Amazon, and the Imile tracking number is 6120725515679. For the last 5 days, there has been no tracking update at all, and the status has not changed, so I h...