"Customer service responded, the refund was processed."
I ordered the product “Würth Tire Repair Foam 300 ml – New Packaging” from Amazon on November 6, 2025, and received it on November 8, 2025. When the p...
In March 2025, I purchased a pair of Adidas shoes through the Amazon app. By November 2025, the shape of the shoes had deteriorated to the point that they were no longer wearable. I contacted Amazon customer service to send the product to the manufacturer for inspection under warranty, but they info...
On October 25 and October 30, 2025, I ordered the Torima HY300T Portable Cinema Projector from Amazon Turkey, paying a total of ₺2,772 for delivery to my Kilyos address. Since my first order was never shipped, a customer representative advised me to place a second order on October 30. Despite both o...
On October 25, 2025, I ordered the Asus ROG Strix Scar 16 G635LW-RW141 (Intel Ultra 9 275HX, 32 GB RAM, 2 TB Performance SSD, RTX 5080, 16-inch WQXGA 240 Hz) with scheduled delivery through Amazon (Order No: 404-4056074-6579518). The delivery was promised between October 28, 08:00 – 22:00, but as of...
On October 13, I ordered the toy “Goliath Naughty Monkey (918668)” from Amazon. My order remained pending for delivery for 17 days, during which I contacted customer service multiple times. Each time, I was told that there was a technical issue and that it would be resolved soon. However, on October...
I purchased the Philips Lumea IPL BR1950/00 epilation device from Amazon (order no: 408-8522381-3081107) and have been using it regularly for about 60–65 days as instructed in the user manual. However, I have seen absolutely no results — there has been no change in hair growth, nor any reduction or ...
In September, I sent 90 products to the Amazon Logistics Warehouse for sale. After delivering the products, I’ve been waiting for about a month for them to be listed for sale. While Amazon representatives repeatedly called me until the products arrived at the warehouse, they have not provided any up...
I made a purchase on Amazon on October 9, 2025. As an Amazon Prime member, I got part of my order in just two days as anticipated, but I'm still waiting on four items that haven't arrived yet. In the initial weeks, the customer service team assured me that the delayed items would arrive soon, and I ...
I ordered the electronic product DJI Mic Mini from Amazon on October 17, 2025 (Order No: 408-0176204-4753919). My order initially showed the delivery date as October 18, but the product was not delivered on that date. Afterwards, the delivery date was updated to October 20 in the system, but the del...
On October 9, 2025, I ordered a total of four Softshell pants from Amazon using my credit card (Order No: 5169918). The estimated delivery date was stated as October 21, but despite this, the products have still not arrived, and the delivery status shows “Delivery date currently unavailable.” There ...
About a month ago, I encountered an issue on Amazon that I am now experiencing again. When I add grocery items sold by Amazon to my cart, I am unable to use my gift card balance of ₺1,974.74 for my ₺715.45 order, even though this balance is available in my account. The checkbox to apply the gift car...
I purchased the Jabra Elite 10 headset from Amazon. It arrived at my home address in Istanbul about two years ago. Over the past six months, the headset's lifespan has significantly decreased, and the product is still under warranty. Upon my request for a repair, Amazon referred me to the importer. ...
On September 6, 2025, I purchased a TCL 50V6BGTV 4K UHD 50-inch Google TV through Amazon Prime. I received the product at my address in Başakşehir, Istanbul. However, just 15 days after receiving the TV, the motherboard burned out, rendering it inoperable. When I contacted the authorized service cen...
On August 4, 2025, at 07:11, Turkey time, two purchases were made on my Amazon account, one for $100 and the other for $80, using two of my registered credit cards. This means my account was hacked, and these transactions were made through Amazon USA. I immediately took action after receiving a mess...
The Sony A7 IV camera I purchased from Amazon 15 days ago was stolen. When I checked the invoice, I noticed that it did not include the serial number. Because of this, I am unable to prove ownership of the product for the theft report and official procedures. I contacted Amazon customer service abou...
On September 22, I placed an order on Amazon from the seller Ella Bona for children’s slippers (Order No: 405-8716473-1957915). However, without any explanation and after the legal period had expired, my order was canceled on September 25. When I contacted Amazon customer service, I was told that un...
The Cosori Airfryer I purchased on May 15 through Amazon became defective and its coating peeled off. I requested a repair, but I was offered a return instead. I returned the product via MNG Kargo (now DHL), and the process was initiated under order number 402-0123705-5468308. Despite a long time pa...
A product I purchased from a seller named Desibela on Amazon Turkey was canceled days later without any justification. The amount I paid was held up for days, and Amazon, through poor operational management, has never compensated me for the loss. What you need to know is that when you buy a product ...
As part of my Amazon Turkey Prime membership, I shop at the Fatih, Istanbul address with a one-day delivery guarantee for which I pay a monthly fee of ₺50. However, almost every order I place, especially the one dated September 15, 2025, with order number 408-2586997-6459509, is not fulfilled. My or...
I became a Prime member through Amazon and placed my order trusting the promise of next-day delivery. However, today my order was not delivered on time due to an issue with Aras Kargo. I have been waiting since noon, and despite contacting customer service, no solution was provided—I was only stalle...
Despite my active Amazon Prime membership, I am unable to benefit from the next-day delivery service, which is one of the main Prime privileges. On Sunday, September 7, I placed an order (Order No: 404-3689238-7211522) totaling ₺1,870 to be delivered to my address in Bursa/Yıldırım. Although I selec...
On 08/06/2025, I purchased the Jabra Elite 8 Active wireless earbuds from Amazon (Order No: 402-1571779-5241132). The product malfunctioned while still under warranty, so I sent it to the service center, which issued a report for replacement or refund. However, since they had no stock, I was directe...
I placed an order on Amazon on August 27, 2025, with order number 406-2795883-8242718. Afterward, I was asked to update my account, and since completing that process, I can no longer access, process, or track my recent orders. Although I can log in to my account, I cannot view my orders from the las...
On August 11, I initiated the return process for my Greenote GSC50 electronic product from Mardin, and although it has already reached Amazon, I have not received my refund of ₺3,393.62 for 25 days. I contacted Amazon customer service multiple times, and both by phone and email, I was informed that ...
Amazon is one of the world's largest online retailers, offering customers a vast selection of products and services around the globe. Founded in 1994 by Jeff Bezos, the company has become a household name known for its convenience, variety, and competitive prices. In addition to its e-commerce platform, Amazon offers streaming services, cloud computing, and other digital services. The company is headquartered in Seattle, Washington, and operates in more than 180 countries worldwide.