On January 12, 2026, I purchased a Philips Aqua Trio 9000 through Amazon. During the payment process, I selected the option to pay in 9 interest-free installments with my Garanti Bank credit card. However, after the payment was completed, I saw that the transaction was processed as a single payment instead.
Before confirming the order, I clearly saw the 9-installment option displayed on the screen, and I proceeded with the purchase believing the payment would be processed accordingly.
After noticing the issue, I contacted Amazon customer service. During the conversation, I was told that they could not add installments to the transaction afterward and that my only option was to return the product and purchase it again.
However, I bought this product specifically because of the campaign and the interest-free 9-installment option. In addition, when I tried to cancel the current transaction and repurchase the product, I saw that the same item’s price had increased by approximately $25 (1,100 TL).
This means I would both lose my installment option and also be forced to pay an extra amount if I reorder the product. For this reason, I am requesting that the existing single-payment transaction be corrected and converted into 9 interest-free installments on my Garanti Bank credit card, exactly as selected during checkout, and that no additional charges be applied so that I do not suffer any financial loss.
On November 1, 2024, I purchased a Philips iron from Amazon for ₺4399. The product was listed under the Prime Opportunity category, which promised a refund of the price difference if the product's price dropped in November. On November 16, the price dropped to ₺4139, so I contacted customer service ...
ordered Salomon XA 3D V9 shoes from Amazon on November 30, 2023, intending to make the payment in six installments at the cash price. To my surprise, upon checking my bank statement the next day, I noticed that a single payment had been deducted. Concerned about this discrepancy, I contacted Amazon ...
I've been charged approximately ₺10,000 in 9 installments by Amazon on my credit card statement, and I can't reach any of their customer service representatives. When I contacted İyzico, they informed me that they have no record of such a transaction. I'm currently in a state of distress. Denizbank ...
Although I selected the six-installment option for my March 3, 2023 Amazon Turkey order number 408-1985148-4612322 totaling 33.933.40 Turkish Lira, it was collected from the bank in three installments and a payment plan was established. I was informed via Amazon's live chat that the error would be r...
On December 2, I purchased an MSI RTX 5070 Ti Shadow graphics card on Amazon, paying $1,594 by credit card. After completing the purchase, I realized that I had forgotten to select an installment payment option. Because of this, I decided to return the product so that I could reorder it using instal...
Comments