Full Refund Of Missing USD 20,500 Payments From Amazon And Payoneer

I am writing to file a serious complaint regarding missing payments totaling approximately USD 20,500 involving my Amazon UK Seller Central account for LİVA Store and my Payoneer account (Customer ID 82957349). The mishandling of these transfers by both Amazon and Payoneer has caused a direct and unresolved financial loss. On 19 February 2025, my Payoneer account was closed without prior notice. Despite this closure, Amazon continued to send disbursements to the same, now closed, Payoneer account. Payoneer informed me that these payments were rejected, yet the location of approximately USD 10,000 from that period was never properly clarified or documented. On 30 October 2025, after I successfully completed the Funds Recovery Interview with Amazon (Case ID 11745470482), Amazon again sent funds to the already closed Payoneer account, even though a red warning was visible in the system. These transfers were marked as “successful” by Amazon. When my Payoneer account was temporarily reactivated, I personally confirmed that none of these funds had been received. At this point, Amazon continues to state that the money was sent and is with Payoneer, while Payoneer states that the money is not with them and must be with Amazon. As a result, I am unable to access any of these funds, and approximately USD 20,500 is effectively missing. This is not a matter of payment delay, but a clear financial loss and a breach of trust. I have contacted Amazon and Payoneer numerous times and sent dozens of emails, including evidence of the issue, as well as a formal escalation via [email protected]. Despite all of these efforts, I have not received any clear explanation, official documentation, or a resolution from either party. This situation has caused me significant financial loss and debt, directly affecting my personal finances and the operations of my LİVA Store business. I hereby request from both Amazon and Payoneer a full and immediate refund of the missing USD 20,500 to my active bank account, along with a written and detailed explanation of what happened to each transfer, including official bank and transfer documents for all related transactions, and a formal apology for the financial and emotional damage caused.