Amazon customer service keeps giving vague answers, how can I escalate my complaint properly?

On February 2, 2026, I purchased an MSI Pro MP245V 23.8” 1920×1080 1 ms 100 Hz monitor through Amazon for $112, paying with my credit card. However, before the product was delivered, I canceled the order. Despite the cancellation, nearly one month has passed, and my refund request has still not bee...

I am writing regarding an Amazon Prime free shipping membership fee that I was charged even though I am not a member and did not knowingly subscribe to this service. Approximately two weeks ago, an amount of $11.29 was taken from my PC credit card for an Amazon Prime fee. After noticing this, I cont...

I have been unable to sign into my Amazon shopping account since today, when I tried to log in to place an order. When I enter my details and try to sign in, nothing happens and the page simply does not proceed, even though I have already reset my password. I tried to resolve the issue by resetting ...

For the past 2–3 days, whenever I try to log in to my Amazon individual seller account through Seller Central, I continuously receive the error message “You do not have permission to access this page.” Because of this, I cannot access my account and cannot reactivate or manage my store. I have not ...

I am experiencing serious security concerns regarding my Amazon account. I received a verification message in a foreign language on my phone, which made me realize that someone may be attempting to access my account without authorization. I tried contacting Amazon by phone, but I was unable to reac...

Two orders I placed through the Amazon app were not delivered on the expected delivery date. Even though the estimated delivery date has already passed, my products have still not arrived. In addition, I can no longer view the order details for one of these orders in the app. When I contacted Amazo...

I initiated a return request on February 15, 2026 for the product titled “Orlimar Tangent T1 Putter Golf Club” that I purchased through Amazon. At the beginning of the process, I was informed that the refund would be completed by February 26, 2026 at the latest. However, the process has been repeate...

I placed an order on Amazon as a Prime member, which promised next-day delivery, with tracking ID SA3686881. However, the shipment has still not been delivered by the courier company Kolay Gelsin. Even though today is February 27, I have neither received my product nor been given any explanation. I...

For years, I have been using my Amazon Turkey account with the same email address, phone number, and registered credit cards. However, as of today, all of my orders have disappeared from my account. When I open the app, none of my orders from 2026, 2025, or 2024 appear, and it shows “0 orders,” as i...

I am writing to report a serious security and data protection concern regarding my Amazon account and to request the permanent closure of my account and deletion of my personal data in line with GDPR. I am registered with Amazon Turkey, using a phone number with the country code +90. Today, I receiv...

My name is Pharmacist Yalçın A***. I ordered an MSI CYBORG 15 A13VE-1863XTR laptop and its case from Amazon Türkiye to give as a gift to a 20‑year‑old university student. The product, which I expected to be brand new and sealed, was delivered to me on 17.02.2026. When I received the package, I immed...

I ordered a “Pool Torpedo Strike 10.25”, Model No. 3270626, from Amazon to be delivered to my PO Box 80**, Warnbro, Western Australia 6169. According to the tracking information, the parcel status was updated to “delivered” on 12 February 2026, but I have not received the item. The product has still...

I purchased sunflower seeds from a seller on Amazon Turkey under order number 408-3092039-3698720. I placed the order on February 2, and it was delivered on February 9. When I checked the product on the day it arrived, I saw that the sunflower seeds were past their expiration date. That same night,...

On February 2, I placed an order on Amazon for a backpack to be delivered to my address in Etimesgut, Ankara. Although order number 404-9681032-9939562 was never delivered to me, the payment was still charged to my credit card, and no refund has been issued. When the delivery did not arrive, I cont...

This is the first time I have experienced such a serious problem with Amazon.com.tr. More than a month has passed, and I have still not received either my order or a refund. Throughout this process, I was repeatedly stalled, and no real effort was made to resolve the issue. I was left to deal with t...

Today, I placed an order on Amazon at 5:34 PM, and the payment was immediately charged to my debit card at the time of purchase. Shortly after placing the order, due to a lack of trust based on recent experiences, I wanted to cancel it. However, I encountered an incomprehensible and unacceptable sit...

I used Amazon Prime as a member for about three years. However, in October, I was forced to cancel my membership due to ongoing dissatisfaction. The main reasons for this dissatisfaction were delayed deliveries and the unhelpful, solution-free approach of the customer service team. Despite these neg...

On January 12, 2026, I purchased a Samsung 75” Neo QLED QN80F (2025) television from Amazon Turkey for $2,550. The product was delivered and installed by an authorized Samsung service center on January 14, 2026. Only ten days after my purchase, I saw on Samsung’s official website that a higher-end m...

I placed an order on Amazon Turkey with return code PA1295498, and the product was delivered to me on December 29; however, the item I received was incorrect, so I immediately created a return request. On December 30, Amazon’s own contracted courier came to my address and collected the product from ...

I submitted a return request to Amazon.com.tr on 3 December 2025 for an electronic product with order number 403-8978323-0517159, but despite the time that has passed, my refund has not been processed, and I have not received a clear reason. Instead, I am met with the vague statement that there is a...

On January 18 at 6:49 AM, my credit card was charged twice through Amazon, without my knowledge or consent, for $253 each, totaling $506. I have no orders, purchases, or approved payments related to these transactions. Despite trying to contact Amazon customer service, I have not been able to reach...

Although I do not have any Prime membership on the Amazon app, I noticed that on January 17, 2026 at around 12:59 a.m., $2 USD was charged to my Yapı Kredi World card (last 4 digits 9394) with the description “Iyzico amznprimetr” without my knowledge or consent. When I check the app, I still see the...

Even though I returned three different products that I purchased on Amazon, a long time has passed and I still have not received my refund. The refunds for the USB wireless adapter, Philips heater, and Samsung wireless charger that I returned on December 7, January 7, and about a week ago, totaling ...

I wanted to purchase the Einhell Cordless Hedge Trimmer GC-CH 18/40 Li Solo Power X-Change from amazon.com.tr, but the system creates a situation where the seller appears to be selectively selling the product, and I am unable to place an order. When I try to place the order, it initially looks like ...