Amazon customer service keeps giving vague answers, how can I escalate my complaint properly?

I purchased baby diapers from an Amazon seller, but the wrong size was delivered to me in Adana. I received the product on 28 November and noticed that the size was incorrect, so I immediately initiated a return. The returned product reached Amazon on 1 December. Despite the product being delivered ...

I placed an order from Amazon with the order number 407-3862959-4761951 and later returned the product. I sent the product back on 07/11/2025, but despite the time that has passed, the refund has not been credited to my account. Although I received an e-mail from Amazon stating that the refund was c...

I purchased two pairs of Adidas Bravada 2.0 shoes via Amazon, one in June 2024 with the order number 407-4045596-0139557 and the other in April 2025 with the order number 407-2808647-7830700. The total amount I paid for these two products is ₺3,775. After using the shoes for a while under normal dai...

I purchased the product sold by “ZOLYET” on Amazon Turkey on 16 November 2025 via the link https://www.amazon.com.tr/dp/B0DCGDHPNQ?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1 with order number 403-7409255-3681966. I requested a return under return number DlWFByJTRRMA because the product description was i...

For a long time, I have been shopping on Amazon and using the “pickup from home” option to return my products via the courier company. Since I had no issues with my returns before, I did not track each return one by one. However, when I checked yesterday evening, I realized that some of the returns ...

I placed an order from Amazon with the order number 407-8047380-0556342 and I have been trying to return the product for 7 days, but the product has still not been picked up and I cannot complete the return process. I am located in Istanbul, Başakşehir – Bahçeşehir, and despite my attempts, no couri...

In order to return a headset I bought from Amazon Turkey, I shipped the product on the 3rd of November, Amazon arrived in Turkey on the 6th, and it seems that my return was approved in the system on the 8th. However, despite this, I see that "a problem has occurred" and the refund amount is not refl...

On the night of November 11, during a purchase I made through Amazon Turkey, the same amount was charged twice to my Garanti Bankası Shop & Fly Gold credit card. At 00:08:38 and again at 00:15:37, a charge of ₺11,439.45 was made from my card. Despite this, Amazon stated that they only saw a single p...

In the November sales, I came across an amazing offer on a size 38.5 of the Skechers D'lux Pro-Menasha Women's Black Outdoor from the seller Skechers Turkey on Amazon.com. I purchased this size as a present for my brother and completed the transaction smoothly. I even mentioned that I had bought the...

Amazon Turkey ships with DHL, and DHL does not deliver to my address. I am an Amazon Prime member, and when I complained about this issue to Amazon customer service, the representative actually suggested canceling my Prime membership. Every time I place an order, Amazon insists on using DHL, and DHL...

On November 10, 2025, I placed an order on Amazon (order number 406-****539) for a product sold by the seller “Teknoraks.” The very next day, the seller canceled the order citing “out of stock” as the reason. However, the same product was simultaneously listed on platforms like Pazarama and Epttavm ...

The padded penis sleeve I ordered on Amazon on November 7 arrived completely different from the product shown in the listing. The item I received does not match the advertised one in color, material, size, or functionality. My order number is 403-6421346-3510728. I reported the issue to both Amazon ...

On November 16, 2025, I ordered the exvega 15–32″ LCD/LED Dual Monitor Holder Arm VESA Stand (ex787) through Amazon Prime, order number 404-9630115-4872312. The product arrived on November 19, 2025, but it was completely different from what I purchased. The model I selected was supposed to have two ...

Dear Amazon Representative, I have placed a total of four orders for the TCL 65Q6C television through Amazon.com on October 10, October 20, October 31, and November 7. Despite paying approximately ₺51,000 for each order, the product has never been delivered to me. The first three orders were cancele...

On November 4, 2025, I ordered the Adidas Alphabounce+ shoes from Amazon. Although I selected size 42.5, I was sent size 42 2/3 instead. I contacted Amazon customer service about the incorrect item, but I only received an apology and no real solution. Because Amazon prolonged the process, the produc...

I purchased the Stanley Classic Legendary Vacuum Steel Thermos (Green, 1.4 liters) from Amazon on 24.05.2023. The product description stated that it had a “lifetime warranty.” I registered on the Kutupayısı website for the warranty, and my product was successfully recorded. Trusting Amazon’s reliabi...

In March 2025, I purchased a pair of Adidas shoes through the Amazon app. By November 2025, the shape of the shoes had deteriorated to the point that they were no longer wearable. I contacted Amazon customer service to send the product to the manufacturer for inspection under warranty, but they info...

On October 25 and October 30, 2025, I ordered the Torima HY300T Portable Cinema Projector from Amazon Turkey, paying a total of ₺2,772 for delivery to my Kilyos address. Since my first order was never shipped, a customer representative advised me to place a second order on October 30. Despite both o...

On October 25, 2025, I ordered the Asus ROG Strix Scar 16 G635LW-RW141 (Intel Ultra 9 275HX, 32 GB RAM, 2 TB Performance SSD, RTX 5080, 16-inch WQXGA 240 Hz) with scheduled delivery through Amazon (Order No: 404-4056074-6579518). The delivery was promised between October 28, 08:00 – 22:00, but as of...

On October 13, I ordered the toy “Goliath Naughty Monkey (918668)” from Amazon. My order remained pending for delivery for 17 days, during which I contacted customer service multiple times. Each time, I was told that there was a technical issue and that it would be resolved soon. However, on October...

I purchased the Philips Lumea IPL BR1950/00 epilation device from Amazon (order no: 408-8522381-3081107) and have been using it regularly for about 60–65 days as instructed in the user manual. However, I have seen absolutely no results — there has been no change in hair growth, nor any reduction or ...

In September, I sent 90 products to the Amazon Logistics Warehouse for sale. After delivering the products, I’ve been waiting for about a month for them to be listed for sale. While Amazon representatives repeatedly called me until the products arrived at the warehouse, they have not provided any up...

I made a purchase on Amazon on October 9, 2025. As an Amazon Prime member, I got part of my order in just two days as anticipated, but I'm still waiting on four items that haven't arrived yet. In the initial weeks, the customer service team assured me that the delayed items would arrive soon, and I ...

I ordered the electronic product DJI Mic Mini from Amazon on October 17, 2025 (Order No: 408-0176204-4753919). My order initially showed the delivery date as October 18, but the product was not delivered on that date. Afterwards, the delivery date was updated to October 20 in the system, but the del...