Amazon customer service keeps giving vague answers, how can I escalate my complaint properly?

I placed an order on Amazon on 21 April for two products, one pair of slippers and one pair of Adidas Terrex Daroga Two 13 black sports shoes. However, in the cargo delivered to my address in Bodrum, Muğla, only the slippers were sent, and the Adidas sports shoes were missing. When I checked my orde...

I placed an order on Amazon on April 18 for four items, including “Grosmimi Replacements (Straw Kit 2-Counts, Stage 2),” with an estimated delivery date of April 19. However, when I check the tracking information in my Amazon account, the status shows “On hold,” and I have not received any of the pr...

I have a long‑standing issue with Amazon deliveries not following my very clear delivery instructions. My orders are placed directly with Amazon, and on every single order, I write that the packages must be left on the back porch, not on the front porch. Despite this, roughly 8 out of my last 10 ord...

I am an Amazon Prime member and I am writing to complain about four separate orders that were either misdelivered or not delivered at all, and about the complete impossibility of reaching a real person at Amazon to resolve this. The problematic orders are 112-8755239-3970615, 112-8688679-4177041, 11...

I placed an order on Amazon on 18 April 2026 for a product and chose delivery for the same day. Despite this, the system later showed the delivery date as 20 April, and I did not receive the product as promised. Amazon claims that they called me, but I never received any phone call from them. I cont...

I bought an Amazon-branded shredder on Amazon in October 2025 for around $50. The shredder has a one‑year warranty, but it stopped working two days ago and is now completely defective. I have been trying to process a return through the Amazon website for replacement, but the system will not let me c...

I am writing regarding a recent Amazon Prime order I placed on Monday morning through Amazon USA. Although the order was placed with Prime, the wrong item was delivered to me on Tuesday afternoon, and the Prime benefits I expected for this purchase were not properly applied. After realizing the mist...

I am writing regarding a recent delivery from Amazon USA, in which I received a package that does not belong to me. This evening, along with my own order, I found an additional package included in the delivery that I never ordered. I have not opened this extra package, but from the outside it appea...

In March 2025, I accidentally ordered multiple stove timers on Amazon, and on April 3, 2025, I returned the extra 10 timers. When I called Amazon about the refund, I was told that I would receive a credit of approximately $559.83 for these returned items. Later, I learned that this amount was placed...

For the past two to three months, my regular Amazon packages have consistently been delayed whenever they are routed through the Grantsville, MD hub instead of the previous route via Duncansville and then USPS to my address in Bedford, PA. My packages typically arrive 2–3 days late, and I have notic...

I placed an order on Amazon Turkey on the morning of April 12 for an Apple iPhone 17 Pro Max 256 GB for ₺118,900. Later that same evening, around 9:00 PM, when I checked the product again, I saw that the exact same item (same model, same color, and same storage capacity) had dropped in price to ₺116...

My Amazon.com US account linked to the email address zhanglongqiang***@gmail.com was closed on April 9 due to a verification issue. Since then, for about three days, I have been unable to access the verification page at all, so I cannot upload any required documents, and all email contact channels r...

I purchased adidas Galaxy 7 sneakers from Amazon.com.tr on December 20, 2025. After only two weeks of completely normal use, the sole and upper parts developed serious deformation, and the material deteriorated as if it had been sitting unused for years. Because of this, I returned the product to Am...

Today at around 12:34, I received a call from an Amazon Turkey customer service representative regarding a discount issue I experienced while shopping. On the website, I clearly saw that a discount was shown as applied, but at the payment stage the discount was not reflected, so I wanted to speak to...

I have discovered that my Discover card in the USA has been charged for an Amazon Prime membership and an additional monthly fee that I did not knowingly authorize and that we do not use. My daughter accidentally activated Amazon Prime on her old Amazon account, and since last year, I have been payi...

On February 2, I purchased the product “Haustier QQ003-V2 Smart Automatic Pet Feeder (6L)” on Amazon with order number 403-7057120-6364344. At the time of purchase, it was clearly stated that there were 8 units in stock and that the product would be delivered within 2 days. I made my purchase based ...

I live in Türkiye and I am an Amazon Prime member specifically because the service promises next‑day delivery. Despite this, my recent order for dog food, placed with Prime, was not delivered on the promised date. Instead of next‑day delivery, I was informed that the delivery would be delayed by fou...

I am writing regarding a problem I experienced when trying to obtain a straightforward refund for Amazon order number 202-8744135-0335537, for which the product refund of £25.98 was received on 6 April. While attempting to resolve this normal refund issue, I was directed to various telephone numbers...

I purchased a Kindle Oasis from Amazon US and returned it via the Amazon website. The return was sent back on March 25, 2026 under return reference TRN - 3677925-8188668. I have proof that the Kindle Oasis was returned, however I am now being told that it was not received. Despite having followed th...

I ordered La Choy regular chop suey vegetables through Amazon, but today I received canned La Choy chop suey stir fry vegetables instead of the product I selected. I did not order the stir fry version and the item delivered does not match what I wanted. My main expectation is to receive a full refun...

On December 25, 2025, I ordered Yedigün products from Amazon, and 4 units were delivered to me. When I checked the products, I noticed that their expiration date was in 2025, meaning they had already expired when they were sent to me. After discovering this, I contacted Amazon customer service and ...

I placed an order for a Razer Gigantus V2 Medium mouse pad on Amazon.com.tr using my Prime membership on Monday, 23 March. While the estimated delivery date for my order initially appeared as 26 March, this date was first postponed to 30 March and then to 1 April. Although I received an email during...

I live in the United States and recently cancelled my Amazon Prime subscription about a week ago. Despite this, my bank has just informed me of a new charge of approximately $15 from Amazon, shown as an Amazon bill, which I did not expect after cancelling. I could not find a phone number to call Ama...

I placed an order on Amazon Türkiye (amazon.com.tr) with the order number 404-7544113-6755565 for sparkling water. I waited for about two weeks without any proper update on my order, and only after this period I was informed that the item could not be delivered and that it would be cancelled. Despit...

I ordered a Likemet 55” console table sold by the vendor “Like My Home” on Amazon (order number 113-1094551-0322622) on March 19, and it was delivered around March 20–21. The main issue is that the color of the product I received does not match the photos shown on the Amazon listing. If the correct ...