I can't reach Amazon customer service, how can I talk to a real agent for help?

Ich möchte meine Amazon Prime-Mitgliedschaft kündigen, jedoch kann ich die Mitgliedschaft seit zwei Tagen nicht über das System beenden. Obwohl ich mehrfach über die Amazon-App versucht habe, die Kündigung durchzuführen, wird der Vorgang nicht abgeschlossen, und meine Mitgliedschaft wird weiterhin a...

I have been unable to sign into my Amazon shopping account since today, when I tried to log in to place an order. When I enter my details and try to sign in, nothing happens and the page simply does not proceed, even though I have already reset my password. I tried to resolve the issue by resetting ...

I am writing about two attempted charges of $149.99 each that Amazon tried to take from my Cash App account yesterday, even though I did not complete any purchase. I had a few items saved in my cart only because I was planning to buy them later when I received my tax refund, but I did not go to chec...

I placed an order on Amazon.com on February 25 for the book “In Sunlight or In Shadow: Stories Inspired by the Paintings of Edward Hopper,” under order number 112-2653435-5509049. The book was promised for delivery on February 27, but the date was changed and the new expected delivery is February 28...

I am experiencing serious security concerns regarding my Amazon account. I received a verification message in a foreign language on my phone, which made me realize that someone may be attempting to access my account without authorization. I tried contacting Amazon by phone, but I was unable to reac...

I initiated a return request on February 15, 2026 for the product titled “Orlimar Tangent T1 Putter Golf Club” that I purchased through Amazon. At the beginning of the process, I was informed that the refund would be completed by February 26, 2026 at the latest. However, the process has been repeate...

I am writing to report a serious security and data protection concern regarding my Amazon account and to request the permanent closure of my account and deletion of my personal data in line with GDPR. I am registered with Amazon Turkey, using a phone number with the country code +90. Today, I receiv...

Today, I placed an order on Amazon at 5:34 PM, and the payment was immediately charged to my debit card at the time of purchase. Shortly after placing the order, due to a lack of trust based on recent experiences, I wanted to cancel it. However, I encountered an incomprehensible and unacceptable sit...

On January 18 at 6:49 AM, my credit card was charged twice through Amazon, without my knowledge or consent, for $253 each, totaling $506. I have no orders, purchases, or approved payments related to these transactions. Despite trying to contact Amazon customer service, I have not been able to reach...

Although I do not have any Prime membership on the Amazon app, I noticed that on January 17, 2026 at around 12:59 a.m., $2 USD was charged to my Yapı Kredi World card (last 4 digits 9394) with the description “Iyzico amznprimetr” without my knowledge or consent. When I check the app, I still see the...

Even though I returned three different products that I purchased on Amazon, a long time has passed and I still have not received my refund. The refunds for the USB wireless adapter, Philips heater, and Samsung wireless charger that I returned on December 7, January 7, and about a week ago, totaling ...

I wanted to purchase the Einhell Cordless Hedge Trimmer GC-CH 18/40 Li Solo Power X-Change from amazon.com.tr, but the system creates a situation where the seller appears to be selectively selling the product, and I am unable to place an order. When I try to place the order, it initially looks like ...

I purchased a Kiwi KCM-7512 Inox Turkish coffee machine from Amazon with the order number 171-0719642-2916311, and I received the product on 18 September 2025 in Türkiye. From the beginning, the coffee machine had a defective part and did not function properly, so I could not use it as expected. I t...

On 25 December, I purchased a CMF Phone 1 from Amazon.com in Turkey. On the same day I received it, I decided to return the phone and requested a return through Amazon. However, my request was refused with the explanation that my claim was “inappropriate,” without any clear or detailed reason given....

In order to purchase a chair I liked on Amazon.com.tr, I converted the miles I had accumulated in my Turkish Airlines Miles&Smiles account into an Amazon gift card as part of a Turkish Airlines promotion. I completed this conversion based on the information provided, which indicated that I would be ...

On December 21 at 10:22 PM, I noticed through my mobile banking app that an unauthorized charge of $22 was made by Amazon Prime on the card linked to my account at Ziraat Bankası Konya Ereğli branch, without my knowledge or approval. Even though I have never applied for, approved, or requested an Am...

I ordered the book titled “Nasıl Bir Oyunun İçine Düştün?” by Burak Dalgül from Amazon.com on 29 November 2025, with order number 403-5865542-9484330. However, when the cargo arrived, and I opened the package, the box was empty, and there was no book inside. I contacted Amazon customer service about...

I purchased the product sold by “ZOLYET” on Amazon Turkey on 16 November 2025 via the link https://www.amazon.com.tr/dp/B0DCGDHPNQ?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1 with order number 403-7409255-3681966. I requested a return under return number DlWFByJTRRMA because the product description was i...

On November 16, 2025, I ordered the exvega 15–32″ LCD/LED Dual Monitor Holder Arm VESA Stand (ex787) through Amazon Prime, order number 404-9630115-4872312. The product arrived on November 19, 2025, but it was completely different from what I purchased. The model I selected was supposed to have two ...

I purchased the Stanley Classic Legendary Vacuum Steel Thermos (Green, 1.4 liters) from Amazon on 24.05.2023. The product description stated that it had a “lifetime warranty.” I registered on the Kutupayısı website for the warranty, and my product was successfully recorded. Trusting Amazon’s reliabi...

On August 4, 2025, at 07:11, Turkey time, two purchases were made on my Amazon account, one for $100 and the other for $80, using two of my registered credit cards. This means my account was hacked, and these transactions were made through Amazon USA. I immediately took action after receiving a mess...

A product I purchased from a seller named Desibela on Amazon Turkey was canceled days later without any justification. The amount I paid was held up for days, and Amazon, through poor operational management, has never compensated me for the loss. What you need to know is that when you buy a product ...

I placed an order on Amazon on August 27, 2025, with order number 406-2795883-8242718. Afterward, I was asked to update my account, and since completing that process, I can no longer access, process, or track my recent orders. Although I can log in to my account, I cannot view my orders from the las...