I can't reach Amazon customer service, how can I talk to a real agent for help?

On November 16, 2025, I ordered the exvega 15–32″ LCD/LED Dual Monitor Holder Arm VESA Stand (ex787) through Amazon Prime, order number 404-9630115-4872312. The product arrived on November 19, 2025, but it was completely different from what I purchased. The model I selected was supposed to have two ...

I purchased the Stanley Classic Legendary Vacuum Steel Thermos (Green, 1.4 liters) from Amazon on 24.05.2023. The product description stated that it had a “lifetime warranty.” I registered on the Kutupayısı website for the warranty, and my product was successfully recorded. Trusting Amazon’s reliabi...

On August 4, 2025, at 07:11, Turkey time, two purchases were made on my Amazon account, one for $100 and the other for $80, using two of my registered credit cards. This means my account was hacked, and these transactions were made through Amazon USA. I immediately took action after receiving a mess...

A product I purchased from a seller named Desibela on Amazon Turkey was canceled days later without any justification. The amount I paid was held up for days, and Amazon, through poor operational management, has never compensated me for the loss. What you need to know is that when you buy a product ...

I placed an order on Amazon on August 27, 2025, with order number 406-2795883-8242718. Afterward, I was asked to update my account, and since completing that process, I can no longer access, process, or track my recent orders. Although I can log in to my account, I cannot view my orders from the las...

I purchased six vitamin supplements from Amazon for my cousin, who was leaving abroad in two days. The delivery time was supposed to be one day, but the items were not delivered on time. My cousin left the day after the scheduled delivery, and the order arrived two hours later. Since I no longer nee...

On August 11, I placed an order on Amazon using the advantages of Prime membership for next-day delivery (Order No: 408-2023606-6793965). However, my package has still not been delivered, and I have not been contacted or informed in any way during this process. On the shipment tracking screen in the...

I can't log in to my Amazon Prime account. I want to follow the instructions in the image, but I haven't received any emails. Not even in my spam/junk folder. What's more interesting is that I can't reach Amazon regarding this issue. I try to reach them through the contact page, but they tell me to ...

I bought 2 LED lamps from a seller called "Turan Shop" on Amazon's Türkiye website. I received the products, but they were not the same as shown in the product images and were also poor in quality. I repackaged them according to the original packaging instructions and returned both items. I received...

I bought a blue phone case for my child from a seller named 'eonaks' on Amazon, but they sent a black one—a color that isn’t even listed on the product page. This seller clearly thinks people won’t bother with returns and assumes they can send whatever they want. I’ve been an Amazon Prime member for...

On August 14, 2022, I purchased a computer from Amazon for ₺17,999 under Order No: 405-3254034-0394728. Due to an unresolved malfunction, the product was returned 15 months later with only the original invoice amount refunded. Throughout this long and frustrating process, I contacted Amazon customer...

On November 13, 2024, I purchased an Apple iPhone 16 Plus (128 GB) phone from Amazon, an Amazon seller (especially trusting the brand). Amazon had made a campaign, ₺8,510 would be sent to the person who gave the old phone. This shipment would be made by its partner Easycep. We received the phone, Ea...

I have had Amazon Prime account for last 5 years. I'm travelling abroad at the moment. I've downloaded videos to my Prime on my android phone to be able to watch on the go. That is working nice. However, I'm trying to screen mirroring to the TV and/or my laptop, but it is not working. I've called cu...

On February 22, 2025, I bought a computer with the order number 406-4281356-4560324 on the Amazon website. Although I paid the VAT, I called them four times and sent multiple messages, but they still have not sent my invoice or solved my problem. Without the invoice, I cannot complete my warranty re...

The product I purchased from Amazon.com.tr in 2021 was not delivered on time, and after filing a complaint over the phone, an employee personally brought the item to my home at 8 PM. However, in the four years since, they have removed phone numbers and email addresses from their website, leaving no ...

On July 17, 2023, I bought a Stanley Trigger thermos. I later received an email from Amazon stating that Stanley had issued a recall for the thermos. However, Amazon refused to refund me because I did not return the product immediately. By the time I finally sent it back, a significant amount of tim...

I cannot reach Amazon in any way. They charged me an extra shipping fee for fast delivery, but my order was never delivered, leaving me stranded and disappointed. Despite several attempts to contact both Amazon and the courier company, I received no solution or proper response. I even tried tracking...

I purchased a Songmics gaming chair from Amazon, where I am a Prime member, on August 4, 2024. After using the chair, my back and neck pain worsened, leading me to begin physical therapy. The chair's design and ergonomics seem poorly constructed, as they fail to provide the necessary support for ext...

I ordered a jar lid opener and some childproof cabinet locks from Amazon, but I was surprised to find deodorant in the package instead. I’ve tried to get in touch several times, but I haven’t heard back from anyone. I thought I could count on Amazon and go ahead with my order, but it looks like I me...

The product I ordered from www.amazon.com.tr was supposed to be gift-wrapped with a note included, but neither of these services was provided despite paying the required fee. I sent two emails to report the issue, but I received no response. I did not expect such negligence from a company like Amazo...

On December 2, 2024, I placed an order on Amazon Türkiye for the following product: "UGREEN Nexode X USB C Charger 100W Mini GAN Charger 3-Port PD Power Supply Compact Fast Charger PPS 45W Compatible with MacBook Pro, iPhone 16 Pro Max, Galaxy S24 Ultra, Vision Pro"* My first issue started here. Alt...

On October 14, I placed an order for around 9-10 items from Amazon. Initially, the delivery date shown on the Amazon app was October 22, then it changed to October 24, and now it's showing October 26. They haven’t been able to ship the products I paid for. Moreover, there's no one I can reach out to...