I can't reach Amazon customer service, how can I talk to a real agent for help?

I have a long‑standing issue with Amazon deliveries not following my very clear delivery instructions. My orders are placed directly with Amazon, and on every single order, I write that the packages must be left on the back porch, not on the front porch. Despite this, roughly 8 out of my last 10 ord...

I am an Amazon Prime member and I am writing to complain about four separate orders that were either misdelivered or not delivered at all, and about the complete impossibility of reaching a real person at Amazon to resolve this. The problematic orders are 112-8755239-3970615, 112-8688679-4177041, 11...

I bought an Amazon-branded shredder on Amazon in October 2025 for around $50. The shredder has a one‑year warranty, but it stopped working two days ago and is now completely defective. I have been trying to process a return through the Amazon website for replacement, but the system will not let me c...

I am writing regarding a recent delivery from Amazon USA, in which I received a package that does not belong to me. This evening, along with my own order, I found an additional package included in the delivery that I never ordered. I have not opened this extra package, but from the outside it appea...

I ordered a Baby Joy high chair on Amazon on March 31 and paid for it with my debit card. The total amount that was charged to my card was $12,065.36 JMD. Although the payment was already taken on March 31, another charge for the same amount was taken again on April 9, which means I have effectively...

I have discovered that my Discover card in the USA has been charged for an Amazon Prime membership and an additional monthly fee that I did not knowingly authorize and that we do not use. My daughter accidentally activated Amazon Prime on her old Amazon account, and since last year, I have been payi...

I purchased a Kindle Oasis from Amazon US and returned it via the Amazon website. The return was sent back on March 25, 2026 under return reference TRN - 3677925-8188668. I have proof that the Kindle Oasis was returned, however I am now being told that it was not received. Despite having followed th...

On April 5, 2026, I placed an order on Amazon using my credit card for a desk chair under order number 407-6615929-3505138. At the time of purchase, the delivery date was clearly shown as Tuesday, April 9. However, I later received a notification through the website stating that the delivery had bee...

I ordered La Choy regular chop suey vegetables through Amazon, but today I received canned La Choy chop suey stir fry vegetables instead of the product I selected. I did not order the stir fry version and the item delivered does not match what I wanted. My main expectation is to receive a full refun...

On December 25, 2025, I ordered Yedigün products from Amazon, and 4 units were delivered to me. When I checked the products, I noticed that their expiration date was in 2025, meaning they had already expired when they were sent to me. After discovering this, I contacted Amazon customer service and ...

I live in the United States and recently cancelled my Amazon Prime subscription about a week ago. Despite this, my bank has just informed me of a new charge of approximately $15 from Amazon, shown as an Amazon bill, which I did not expect after cancelling. I could not find a phone number to call Ama...

I placed an order on Amazon Türkiye (amazon.com.tr) with the order number 404-7544113-6755565 for sparkling water. I waited for about two weeks without any proper update on my order, and only after this period I was informed that the item could not be delivered and that it would be cancelled. Despit...

I ordered a Likemet 55” console table sold by the vendor “Like My Home” on Amazon (order number 113-1094551-0322622) on March 19, and it was delivered around March 20–21. The main issue is that the color of the product I received does not match the photos shown on the Amazon listing. If the correct ...

I purchased a “Poison Scorpion” clutch lever and brake lever set for a 2003 Honda CRF 230 through Amazon’s website from what appears to be a third‑party seller, and I received the order on March 24 in Klamath Falls, Oregon, United States. I paid over $50 for this product as a brand-new item. However...

On March 18, I ordered an AMD Ryzen 7 8700F 4.10 GHz 16 MB AM5 tray processor from the seller “Magic Teknoloji” on Amazon for $225. The product was delivered to me on March 22. After realizing that I had purchased it without doing proper research, I decided to return it without opening the box or us...

On March 20, my Amazon order number 112-5529358-0791413, which contained Under Armour running shoes and Harmon wacht pins, was marked as delivered in my account, but the package was actually delivered to the wrong address in Orlando, FL, USA. I never received the package because it was left at a dif...

I am writing about a serious problem I am experiencing with my Amazon.com account, which was blocked today because I answered the secret question incorrectly. Since the account was blocked, I have been completely unable to reach Amazon support in order to resolve the issue. I am trying to access my ...

I have been an Amazon Prime customer using the email address “toadiam***@gmail.com,” and this month, my Amazon account suddenly disappeared. I realized there was a problem when my usual monthly Amazon charge, which is around 16.04, did not come out of my account on March 7. Since then, I have not be...

I placed an order from Michael Rhoe and the delivery was brought to my house, but the courier refused to hand over my packages even though everything was correct. The address on the boxes was the same as my home address, my name on the packages matched my name, and I showed a photo ID to prove my id...

For the past 1–2 weeks, while using Amazon in Türkiye, I have been unable to easily access a clear and visible live chat option with a customer representative to ask questions about products. I do not want to communicate by phone and I specifically prefer live chat with Amazon for my questions. Desp...

Ich möchte meine Amazon Prime-Mitgliedschaft kündigen, jedoch kann ich die Mitgliedschaft seit zwei Tagen nicht über das System beenden. Obwohl ich mehrfach über die Amazon-App versucht habe, die Kündigung durchzuführen, wird der Vorgang nicht abgeschlossen, und meine Mitgliedschaft wird weiterhin a...

I have been unable to sign into my Amazon shopping account since today, when I tried to log in to place an order. When I enter my details and try to sign in, nothing happens and the page simply does not proceed, even though I have already reset my password. I tried to resolve the issue by resetting ...

I am writing about two attempted charges of $149.99 each that Amazon tried to take from my Cash App account yesterday, even though I did not complete any purchase. I had a few items saved in my cart only because I was planning to buy them later when I received my tax refund, but I did not go to chec...

I placed an order on Amazon.com on February 25 for the book “In Sunlight or In Shadow: Stories Inspired by the Paintings of Edward Hopper,” under order number 112-2653435-5509049. The book was promised for delivery on February 27, but the date was changed and the new expected delivery is February 28...

I am experiencing serious security concerns regarding my Amazon account. I received a verification message in a foreign language on my phone, which made me realize that someone may be attempting to access my account without authorization. I tried contacting Amazon by phone, but I was unable to reac...