I purchased a Philips cordless vacuum cleaner in May 2025. About two months after the purchase, the vacuum suddenly cracked and separated at the joint where the tube connects, without any misuse or external force. I sent the product to an authorized service center, and it was returned to me with the claim that it had been repaired. However, a short time later, the same part broke again in exactly the same place.
At this point, I am forced to use the vacuum taped together, which does not feel safe and is completely unacceptable for a product that was purchased recently. Since the same defect has occurred again, it is clear to me that no permanent solution has been provided. For this reason, I am requesting a full refund for my Philips cordless vacuum cleaner and ask that this process be completed as quickly as possible.
On 06/04/2023, I purchased a Philips SpeedPro cordless upright vacuum from 'Tema Marketler Zinciri', but the rotating mechanism inside the bottom head has broken twice despite me paying for repairs each time. The service center claims that dust, hair, and similar debris accumulate around the mechani...
I had always thought of Philips as a reliable company, which is why I bought a robot vacuum from them. My experience, however, has been far from satisfactory. The vacuum broke down after only two months of use. I took it to their service center, only to have it returned saying it was fine, with no a...
Philips cordless vacuum that I purchased on March 19th stopped charging and displayed an error message. I took it to the service center at Forum Media Market in Izmir Bornova, where they sent it to the repair center for 21 days. When it was returned to me on April 15th, the charging adapter was miss...
I bought a Philips Marathon Ultimate XB9155/05 bagless vacuum cleaner on March 18, 2020. I was told during the purchase that if I signed up for the "Register and Win" campaign, the device would be covered by a 5-year warranty, including all spare parts. When I reviewed the form, I realized that "All...
I recently experienced an issue with my Philips xb9145/07 electric vacuum cleaner's power control attachment, which includes an on/off switch and the ability to adjust suction strength, as it broke. Despite contacting the authorized service center, I received an unsatisfactory response. During my co...
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