Amazon delayed my package, what should I do?

I used Amazon Prime as a member for about three years. However, in October, I was forced to cancel my membership due to ongoing dissatisfaction. The main reasons for this dissatisfaction were delayed deliveries and the unhelpful, solution-free approach of the customer service team. Despite these neg...

I have been an Amazon Prime member in Turkey for many years, paying my subscription fees regularly each month. The main reason I chose Prime membership is the fast and same-day delivery promise offered by Amazon. However, this promise has repeatedly not been fulfilled in my recent orders, which is e...

For many years I have been shopping from Amazon.com.tr with confidence, but my last experience has caused serious disappointment. I especially preferred products with the statement “Provided by Amazon.com.tr”, assuming that Amazon’s assurance would be behind the process, but I have seen that this is...

I placed an order for an Anker Eufy S120 electronic product via Amazon Turkey on 24 August 2025 (Order No: 404-4622428-1749116). The product was not delivered within the promised timeframe, and my order was subsequently cancelled without any clear or satisfactory explanation. During and after the ca...

I placed an order on Amazon.com Turkey on 09.12.2025 for a Morakniv M-11892 Fishing Fillet blade, to be delivered to my address in Ankara, Turkey. The order number is 406-0048447-3001145. Despite the time that has passed, the product has not been delivered and I have not received any refund. Because...

I am writing regarding an undelivered parcel that was shipped with Imile and has still not reached me. The shipment is an order placed through Amazon, and the Imile tracking number is 6120725515679. For the last 5 days, there has been no tracking update at all, and the status has not changed, so I h...

I placed an order on Amazon on 8 December with a promised delivery date of 17 December to Türkiye. Despite this clear delivery promise, my order has still not been delivered and the information shown to me about the delivery process has been wrong and misleading. I contacted Amazon customer service ...

I placed an order from Amazon Türkiye on 11.12.2025 for a product that was shown as in stock at the time of purchase. However, even after waiting for 7 days, the product was still not shipped, so I contacted customer service to ask about the delay. During this call, I was informed that the product w...

On 1 December 2025, I purchased an electronic toothbrush worth ₺14,000 through my Amazon Prime membership. On Monday, I was called by the courier company Kolaygelsin, who claimed there was a problem with my address. Shortly after, I received a message stating that the product would be delivered with...

I placed an order from Amazon with the order number 407-8047380-0556342 and I have been trying to return the product for 7 days, but the product has still not been picked up and I cannot complete the return process. I am located in Istanbul, Başakşehir – Bahçeşehir, and despite my attempts, no couri...

I am writing regarding my Amazon order 702-3706162-1850646, which Amazon shows as delivered on December 1, 2025 in Guelph, Ontario. Although the tracking status indicates that the package has been delivered, there is no evidence that it has actually arrived at my address. There is no delivery photo ...

On November 4, 2025, I ordered the Adidas Alphabounce+ shoes from Amazon. Although I selected size 42.5, I was sent size 42 2/3 instead. I contacted Amazon customer service about the incorrect item, but I only received an apology and no real solution. Because Amazon prolonged the process, the produc...

On October 25 and October 30, 2025, I ordered the Torima HY300T Portable Cinema Projector from Amazon Turkey, paying a total of ₺2,772 for delivery to my Kilyos address. Since my first order was never shipped, a customer representative advised me to place a second order on October 30. Despite both o...

On October 25, 2025, I ordered the Asus ROG Strix Scar 16 G635LW-RW141 (Intel Ultra 9 275HX, 32 GB RAM, 2 TB Performance SSD, RTX 5080, 16-inch WQXGA 240 Hz) with scheduled delivery through Amazon (Order No: 404-4056074-6579518). The delivery was promised between October 28, 08:00 – 22:00, but as of...

On October 13, I ordered the toy “Goliath Naughty Monkey (918668)” from Amazon. My order remained pending for delivery for 17 days, during which I contacted customer service multiple times. Each time, I was told that there was a technical issue and that it would be resolved soon. However, on October...

In September, I sent 90 products to the Amazon Logistics Warehouse for sale. After delivering the products, I’ve been waiting for about a month for them to be listed for sale. While Amazon representatives repeatedly called me until the products arrived at the warehouse, they have not provided any up...

I made a purchase on Amazon on October 9, 2025. As an Amazon Prime member, I got part of my order in just two days as anticipated, but I'm still waiting on four items that haven't arrived yet. In the initial weeks, the customer service team assured me that the delayed items would arrive soon, and I ...

I ordered the electronic product DJI Mic Mini from Amazon on October 17, 2025 (Order No: 408-0176204-4753919). My order initially showed the delivery date as October 18, but the product was not delivered on that date. Afterwards, the delivery date was updated to October 20 in the system, but the del...

On October 9, 2025, I ordered a total of four Softshell pants from Amazon using my credit card (Order No: 5169918). The estimated delivery date was stated as October 21, but despite this, the products have still not arrived, and the delivery status shows “Delivery date currently unavailable.” There ...

On September 22, I placed an order on Amazon from the seller Ella Bona for children’s slippers (Order No: 405-8716473-1957915). However, without any explanation and after the legal period had expired, my order was canceled on September 25. When I contacted Amazon customer service, I was told that un...

As part of my Amazon Turkey Prime membership, I shop at the Fatih, Istanbul address with a one-day delivery guarantee for which I pay a monthly fee of ₺50. However, almost every order I place, especially the one dated September 15, 2025, with order number 408-2586997-6459509, is not fulfilled. My or...

I became a Prime member through Amazon and placed my order trusting the promise of next-day delivery. However, today my order was not delivered on time due to an issue with Aras Kargo. I have been waiting since noon, and despite contacting customer service, no solution was provided—I was only stalle...

Despite my active Amazon Prime membership, I am unable to benefit from the next-day delivery service, which is one of the main Prime privileges. On Sunday, September 7, I placed an order (Order No: 404-3689238-7211522) totaling ₺1,870 to be delivered to my address in Bursa/Yıldırım. Although I selec...

I purchased six vitamin supplements from Amazon for my cousin, who was leaving abroad in two days. The delivery time was supposed to be one day, but the items were not delivered on time. My cousin left the day after the scheduled delivery, and the order arrived two hours later. Since I no longer nee...