Amazon delayed my package, what should I do?

First, open Your Orders, select the shipment, and use “Track package” to see the latest scan and any notices about delays. Amazon often flags unexpected delays there and via the Message Center/email.

If tracking has stalled, check the carrier listed on your order and contact them for an update; sometimes delivery is resolved within 48 hours. You can also review “Where’s My Stuff?” for step-by-step fixes.

If Amazon missed a checkout “guaranteed delivery date,” you may be eligible for a refund of shipping fees. Terms apply and vary by market.

For items sold by third-party sellers, use Amazon’s A-to-z Guarantee if the package is very late or undelivered after contacting the seller. Amazon will determine eligibility and refunds.

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