Amazon delayed my package, what should I do?

I pay for Amazon Prime every month, mainly to benefit from the fast delivery service. However, the delivery process with the courier company Kolay Gelsin follows the same problematic pattern almost every time. In my most recent order, I first received a message saying that the package was out for d...

On February 2, 2026, I purchased an MSI Pro MP245V 23.8” 1920×1080 1 ms 100 Hz monitor through Amazon for $112, paying with my credit card. However, before the product was delivered, I canceled the order. Despite the cancellation, nearly one month has passed, and my refund request has still not bee...

I placed an order on Amazon France for a Parkllees men’s shirt on 3 March, choosing the quick delivery option and paying an extra 6 euros so that the parcel would arrive by 5 March. The delivery address is in Villiers-le-Bel, 954**, Val-d’Oise, France. Despite the promised date of 5 March, my parcel...

I placed an order on Amazon.com on February 25 for the book “In Sunlight or In Shadow: Stories Inspired by the Paintings of Edward Hopper,” under order number 112-2653435-5509049. The book was promised for delivery on February 27, but the date was changed and the new expected delivery is February 28...

Two orders I placed through the Amazon app were not delivered on the expected delivery date. Even though the estimated delivery date has already passed, my products have still not arrived. In addition, I can no longer view the order details for one of these orders in the app. When I contacted Amazo...

I placed an order on Amazon as a Prime member, which promised next-day delivery, with tracking ID SA3686881. However, the shipment has still not been delivered by the courier company Kolay Gelsin. Even though today is February 27, I have neither received my product nor been given any explanation. I...

I ordered a “Pool Torpedo Strike 10.25”, Model No. 3270626, from Amazon to be delivered to my PO Box 80**, Warnbro, Western Australia 6169. According to the tracking information, the parcel status was updated to “delivered” on 12 February 2026, but I have not received the item. The product has still...

On February 2, I placed an order on Amazon for a backpack to be delivered to my address in Etimesgut, Ankara. Although order number 404-9681032-9939562 was never delivered to me, the payment was still charged to my credit card, and no refund has been issued. When the delivery did not arrive, I cont...

This is the first time I have experienced such a serious problem with Amazon.com.tr. More than a month has passed, and I have still not received either my order or a refund. Throughout this process, I was repeatedly stalled, and no real effort was made to resolve the issue. I was left to deal with t...

I used Amazon Prime as a member for about three years. However, in October, I was forced to cancel my membership due to ongoing dissatisfaction. The main reasons for this dissatisfaction were delayed deliveries and the unhelpful, solution-free approach of the customer service team. Despite these neg...

I have been an Amazon Prime member in Turkey for many years, paying my subscription fees regularly each month. The main reason I chose Prime membership is the fast and same-day delivery promise offered by Amazon. However, this promise has repeatedly not been fulfilled in my recent orders, which is e...

For many years I have been shopping from Amazon.com.tr with confidence, but my last experience has caused serious disappointment. I especially preferred products with the statement “Provided by Amazon.com.tr”, assuming that Amazon’s assurance would be behind the process, but I have seen that this is...

I placed an order for an Anker Eufy S120 electronic product via Amazon Turkey on 24 August 2025 (Order No: 404-4622428-1749116). The product was not delivered within the promised timeframe, and my order was subsequently cancelled without any clear or satisfactory explanation. During and after the ca...

I placed an order on Amazon.com Turkey on 09.12.2025 for a Morakniv M-11892 Fishing Fillet blade, to be delivered to my address in Ankara, Turkey. The order number is 406-0048447-3001145. Despite the time that has passed, the product has not been delivered and I have not received any refund. Because...

I am writing regarding an undelivered parcel that was shipped with Imile and has still not reached me. The shipment is an order placed through Amazon, and the Imile tracking number is 6120725515679. For the last 5 days, there has been no tracking update at all, and the status has not changed, so I h...

I placed an order on Amazon on 8 December with a promised delivery date of 17 December to Türkiye. Despite this clear delivery promise, my order has still not been delivered and the information shown to me about the delivery process has been wrong and misleading. I contacted Amazon customer service ...

I placed an order from Amazon Türkiye on 11.12.2025 for a product that was shown as in stock at the time of purchase. However, even after waiting for 7 days, the product was still not shipped, so I contacted customer service to ask about the delay. During this call, I was informed that the product w...

On 1 December 2025, I purchased an electronic toothbrush worth ₺14,000 through my Amazon Prime membership. On Monday, I was called by the courier company Kolaygelsin, who claimed there was a problem with my address. Shortly after, I received a message stating that the product would be delivered with...

I placed an order from Amazon with the order number 407-8047380-0556342 and I have been trying to return the product for 7 days, but the product has still not been picked up and I cannot complete the return process. I am located in Istanbul, Başakşehir – Bahçeşehir, and despite my attempts, no couri...

I am writing regarding my Amazon order 702-3706162-1850646, which Amazon shows as delivered on December 1, 2025 in Guelph, Ontario. Although the tracking status indicates that the package has been delivered, there is no evidence that it has actually arrived at my address. There is no delivery photo ...

On November 4, 2025, I ordered the Adidas Alphabounce+ shoes from Amazon. Although I selected size 42.5, I was sent size 42 2/3 instead. I contacted Amazon customer service about the incorrect item, but I only received an apology and no real solution. Because Amazon prolonged the process, the produc...

On October 25 and October 30, 2025, I ordered the Torima HY300T Portable Cinema Projector from Amazon Turkey, paying a total of ₺2,772 for delivery to my Kilyos address. Since my first order was never shipped, a customer representative advised me to place a second order on October 30. Despite both o...

On October 25, 2025, I ordered the Asus ROG Strix Scar 16 G635LW-RW141 (Intel Ultra 9 275HX, 32 GB RAM, 2 TB Performance SSD, RTX 5080, 16-inch WQXGA 240 Hz) with scheduled delivery through Amazon (Order No: 404-4056074-6579518). The delivery was promised between October 28, 08:00 – 22:00, but as of...

On October 13, I ordered the toy “Goliath Naughty Monkey (918668)” from Amazon. My order remained pending for delivery for 17 days, during which I contacted customer service multiple times. Each time, I was told that there was a technical issue and that it would be resolved soon. However, on October...