Amazon charged me twice for one order, how can I get my refund back?

I purchased two pairs of Adidas Bravada 2.0 shoes via Amazon, one in June 2024 with the order number 407-4045596-0139557 and the other in April 2025 with the order number 407-2808647-7830700. The total amount I paid for these two products is ₺3,775. After using the shoes for a while under normal dai...

For a long time, I have been shopping on Amazon and using the “pickup from home” option to return my products via the courier company. Since I had no issues with my returns before, I did not track each return one by one. However, when I checked yesterday evening, I realized that some of the returns ...

On 02 December 2025 at 06:31, an unauthorized charge of $14.16 was made from my Worldcard virtual credit card in favor of a merchant listed as “AWS EMEA aws.amazon.co/LU.” On my card slip, the transaction details appear as: “AWS EMEA aws.amazon.co/LU, Merchant No: 323670000156182, Terminal No: 99999...

In order to return a headset I bought from Amazon Turkey, I shipped the product on the 3rd of November, Amazon arrived in Turkey on the 6th, and it seems that my return was approved in the system on the 8th. However, despite this, I see that "a problem has occurred" and the refund amount is not refl...

On the night of November 11, during a purchase I made through Amazon Turkey, the same amount was charged twice to my Garanti Bankası Shop & Fly Gold credit card. At 00:08:38 and again at 00:15:37, a charge of ₺11,439.45 was made from my card. Despite this, Amazon stated that they only saw a single p...

I purchased an Arzum Okka Minio Turkish Coffee Machine from the seller Kolaysepet on Amazon.com.tr with the order number 406-8280959-3814703 on Tuesday, November 4, 2025, and the product was delivered to me. Upon receipt of the product, I opened the box to check whether it was functioning properly. ...

The Cosori Airfryer I purchased on May 15 through Amazon became defective and its coating peeled off. I requested a repair, but I was offered a return instead. I returned the product via MNG Kargo (now DHL), and the process was initiated under order number 402-0123705-5468308. Despite a long time pa...

On 08/06/2025, I purchased the Jabra Elite 8 Active wireless earbuds from Amazon (Order No: 402-1571779-5241132). The product malfunctioned while still under warranty, so I sent it to the service center, which issued a report for replacement or refund. However, since they had no stock, I was directe...

On August 11, I initiated the return process for my Greenote GSC50 electronic product from Mardin, and although it has already reached Amazon, I have not received my refund of ₺3,393.62 for 25 days. I contacted Amazon customer service multiple times, and both by phone and email, I was informed that ...

In my Amazon order 407-8494897-2177164 for Enjoy 15 kg cat food, the courier company was supposed to deliver the product on Saturday but did not, and no notification was provided. When I called the courier company on Saturday, the representative told me that if I didn’t want it, I could return the p...

On August 27, 2025, I ordered a product called DVX 9H Nano Ceramic Coating - Ceramic Coating from Amazon (Order No: 407-0571528-3745901). My order was canceled by the seller without any explanation, and I was only notified via a generic email. However, I have not received a refund. When I contacted ...

I ordered a Philips i9000 Ultra Prestige shaver from Amazon on July 23, and it came the next day. But there was a toy in the box instead of the shaver, and the real product was missing. I sent the item back right away, on the same day. I called Amazon customer service several times and was told that...

I ordered a Bioderma sunscreen from Amazon.com.tr, but it arrived damaged—completely burst open and leaking. I immediately initiated a return, and Amazon instructed me to send the product back, which I did. However, it’s been 14 days, and I’m still waiting for my refund. Every single day, I’ve conta...

To Whom It May Concern, I am filing this complaint with Amazon USA because I have been unable to resolve a refund issue with Amazon Turkey (Amazon.com.tr). Despite multiple contacts with their customer service, the problem remains unresolved and Turkish consumer protection laws have been ignored. On...

Amazon sends the products to another district, will we rent a car, drive 100 km and receive the product? The cost is more than the product, who will cover the cost? In this case, we cannot receive the product. 20 days have passed since the order and the money has not been refunded, the card was with...

Amazon is either no longer issuing refunds or only doing so partially, and I believe the company has been taken over by people with bad intentions. For quite some time now, Amazon has made the refund process increasingly difficult. I used to trust Amazon completely, but now I hesitate every time I c...

I ordered a pair of Charged Surge 4 Men's Grey Running Shoes (model 3027000-106) from Amazon on March 20, 2025. Since the size didn’t fit me, I returned the item as instructed. However, despite weeks passing, I still haven’t received my refund. I’ve contacted customer service regularly—almost every ...

I have returned the product which I purchased on March 18, 2025, via Amazon, by completing all necessary steps as required. The tracking number clearly shows that the item was received by the seller several days ago. Although the product has been delivered to the seller/company and the return proces...

I purchased a product from Amazon in October 2024 and returned it before it even reached me. However, my refund has still not been processed. Every time I call, they keep stalling me, saying I am under "Amazon’s guarantee," yet my money has not been refunded. I have provided all the necessary detail...

On January 4, 2025, I received an email from the Amazon Product Safety Team (n*******@amazon.com.tr) informing me that the Stanley Classic Trigger Action 0.47 L Black thermos, which I purchased from Amazon.com.tr on October 11, 2023, had been recalled by Rappel Conso due to a fire risk. According to...

I ordered a pallet from Amazon, but my card was charged twice without any explanation, and I haven't received anything for the additional charge. I reached out to customer service, looking for help, but they denied any responsibility and claimed the transaction was fraudulent. I can't comprehend how...

In December, I purchased a blanket from Amazon.com.tr with order number 403-0350459-7689126. However, I was sent the wrong product—a pair of sweatpants. I immediately initiated the return process and sent the item back. The return details are as follows: Amazon return code: RE294509, Amazon return n...

I'm really not comfortable with the recent changes Amazon.com has made to their return process. What was once a smooth and effective process has now turned into an unreasonably lengthy one. After deciding to return a product, the package arrives at Amazon promptly, but because of warehouse delays, t...