Amazon

I purchased a pack of baby diapers from Amazon with next-day delivery, but despite this promise, the item was not shipped for an entire week. During this delay, I repeatedly contacted customer service, yet I did not receive any positive or negative response to my requests. Based on a previous negati...

On July 3, 2025, I placed an order on Amazon for the Karaca Powercast Chef Stand Mixer Blue & Purple, completing the payment at checkout. The expected delivery date was July 5, but the product was never delivered. When I checked the order status, I was shocked to see that the product had been delete...

I’d like to share the issue I experienced today during a purchase on Amazon.com. I bought three different hardcover special edition books. One of them was listed at ₺135 for the hardcover edition. After completing my order, I received a payment update, which surprised me. When I checked, I saw that ...

I bought a blue phone case for my child from a seller named 'eonaks' on Amazon, but they sent a black one—a color that isn’t even listed on the product page. This seller clearly thinks people won’t bother with returns and assumes they can send whatever they want. I’ve been an Amazon Prime member for...

I purchased a pair of Adidas shoes from Amazon Turkey approximately 6 months ago. After about 5 months of regular use, the sides of the shoes started to tear. I contacted Amazon customer service and returned the product for inspection. However, it was sent back to me with the explanation that the da...

Dear Amazon Turkey Customer Service, I recently placed an order for a pair of CRESSI fins, as the product title included the term “paletleri” (which is plural in Turkish), and the images clearly showed a pair of fins. There was no clear indication on the product page regarding the unit or quantity o...

Amazon sends the products to another district, will we rent a car, drive 100 km and receive the product? The cost is more than the product, who will cover the cost? In this case, we cannot receive the product. 20 days have passed since the order and the money has not been refunded, the card was with...

I purchased a pair of Adidas sneakers through Amazon Turkey. Despite using the product carefully and under normal conditions, a tear occurred in the shoes in less than one month after the purchase. Such rapid wear and damage clearly indicate that the product is defective. According to the Turkish La...

I placed an order on Amazon, anticipating same-day delivery, and as a Prime member, I expected the service to meet that expectation. Unfortunately, the item did not arrive as scheduled. I was assured it would absolutely arrive the following day. I constantly monitored the tracking page, which indica...

I bought a pair of summer motorcycle gloves from Amazon Turkey for ₺845. Since Amazon handles customs and shipping for the products it sells, and this item was listed with free shipping, I wasn’t expecting to pay anything extra. However, the product that arrived looks nothing like the one shown in t...

I placed an order through Amazon from a seller named 'Karam Gıda'. I initially received a message saying the order had been shipped, but while I was waiting for delivery, the order was canceled and refunded without explanation. On May 24, I placed another order. That same day, I received a notificat...

Due to the misleading guidance of an Amazon customer service representative, I was unable to purchase the Bestway brand pool. The product was listed directly by amazon.com.tr at a price of ₺6,849. The representative told me the issue would be resolved and asked me to try again. However, just one min...

While Amazon is trying to resolve the issue, their customer service agents seem completely unaware of each other’s actions. One representative told me they contacted the shipping company and provided my new address, but the shipping company has no record of it. I spoke to another representative and ...

Amazon has started to change its rules and regulations all over the world in Turkey. We bought an under armaour shoe from the Amazon seller through the Amazon website and started using it and the shoe tore before 2 months. We applied to the Amazon company, where we bought the subject, 30 days have p...

In the past, Amazon gift cards could be used for any product regardless of the seller. However, with a recent change, these gift cards are now restricted to items sold directly by Amazon, which significantly limits their usability and diminishes their value. It is unacceptable for a global platform ...

I ordered two products from Amazon on May 9. Even though I live in Kocaeli, almost a week has passed and the items still haven’t been delivered. I checked the tracking information several times, but there’s no meaningful update. I want to return them, but the system says returns are not accepted—eve...

On August 14, 2022, I purchased a computer from Amazon for ₺17,999 under Order No: 405-3254034-0394728. Due to an unresolved malfunction, the product was returned 15 months later with only the original invoice amount refunded. Throughout this long and frustrating process, I contacted Amazon customer...

I have experienced a significant issue with the delivery of my order placed through Amazon. The product I purchased was supposed to be delivered directly to my address, but instead, the shipping company instructed me to pick it up from their branch. Moreover, I was not given the option to select a s...

I made a purchase using the Amazon Prime app on May 2, 2025. The package has finally arrived, but I was quite disappointed to see its condition—the box was severely crushed, as if it had been mishandled during delivery. That by itself made me feel uneasy, but what truly concerned me was seeing the p...

For months, Amazon has failed to deliver certain foreign products sold on Amazon Turkey to addresses within Türkiye, despite successful past purchases from Amazon Turkey, Germany, and America. Although the website accurately calculates costs and allows adding items to the cart, the purchase fails at...

We bought two Marin S A42149 sink faucets from Amazon, thinking the price was part of a promotion, and we didn’t install them for a long time because our existing faucets were still working. When we finally had them installed two months ago, we realized that the water flowed like a regular tap with ...