Amazon Sold a Higher-End Samsung TV for Less Just Days After My Purchase
On January 12, 2026, I purchased a Samsung 75” Neo QLED QN80F (2025) television from Amazon Turkey for $2,550. The product was delivered and installed by an authorized Samsung service center on January 14, 2026. Only ten days after my purchase, I saw on Samsung’s official website that a higher-end model, the 75” Neo QLED QN85F (2025), was being sold for $2,400, which is a lower price than what I paid. As a consumer, this caused me significant financial harm, as a superior model was offered at a cheaper price shortly after my purchase. When I contacted Amazon customer service regarding this issue, I was told that the only solution available was for me to personally dismantle the installed television, repackage it myself, and return it. Dismantling and repackaging a large television that was installed by an authorized service involves technical risk, time loss, and serious inconvenience. Despite these circumstances, no alternative solutions such as on-site return, on-site exchange, or a reasonable partial refund of the price difference were offered, effectively making the return process impractical for the consumer. This approach places a disproportionate burden on the customer and constitutes deficient service. Amazon’s position clearly contradicts its claims of customer satisfaction and its obligation to provide reasonable and accessible solutions to consumers. I request that the financial loss I suffered due to a higher-end model being sold at a lower price, as well as the inconvenience I experienced throughout this process, be remedied through a reasonable price difference refund or another fair on-site solution.
