I have used my Ledger Nano S for years because I believed it was secure. When I first bought the device in 2016–2017, I wrote down my 24-word recovery phrase on paper and stored it in a safe place known only to me. The device has always remained in my possession in a secure location, and I have never shared it with any third party. Most recently, on November 25, 2025, I activated my Ledger account and transferred approximately 25,000 USD worth of Decred (DCR) into it. However, on January 17, 2026, when I checked my balance, I saw that it had been reduced to zero. After reviewing the transaction history, I discovered that on December 2, 2025 at 11:03 PM, my entire balance was transferred to an unknown address without my knowledge or approval. After this, I contacted Ledger support. Because it was the weekend, I was told they would handle it during business hours, but so far no concrete solution has been provided. I am located in Malatya, Turkey, and I chose a cold wallet specifically because it was supposed to be “secure,” yet this incident has caused me a serious financial loss and a major loss of trust. I am requesting that Ledger thoroughly investigate this unauthorized transaction, clearly explain whether there was any security vulnerability, return my missing coins and compensate my approximately 25,000 USD loss, and provide me with an official written explanation.
I purchased my Ledger Nano S wallet directly from Ledger in France. It was sealed and had never been opened. I performed a device reset when it was devoid of any data in order to rejuvenate its 24-word key. Upon transferring my coins, I was dismayed to find unauthorized transactions from my wallet, ...
I’ve been using Ledger Nano X to securely store my crypto, but recently I discovered that my Alice Coin was transferred out of my wallet without my authorization. The rest of my funds are still there — only Alice Coin was taken. I can clearly see the destination wallet address, so the transaction i...
Hello, I’ve been using a Ledger Nano S hardware wallet for the past 3 years. I originally purchased and set it up without any issues, and I’ve since transferred all of my coins into this cold wallet for long-term storage. However, I’m now facing a major problem: the device no longer powers on. When...
For the past three days, I’ve been unable to deposit or withdraw on my Ledger Nano S using the BSC network. While the coins I deposited appear in the mobile app, they are completely missing when I access the wallet from my PC. Despite reaching out for support, the only response I’ve received is to ...
I trusted Ledger cold wallet to keep my savings secure, transferring all my assets there for long-term protection. But now I’m facing every crypto user’s worst fear — despite making no transactions, my entire balance appears to be missing when checked via Etherscan. Ledger support insists that my f...
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