eDreams

27100
(37 reviews)
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Complaints

335 Complaints
eDreams
27100
(37 reviews)
Write a Complaint
1
Chieko is completely dissatisfied with the result

Awful Service From eDreams

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Chieko
March 14, 3:02 pm
30

I made a hotel reservation through eDreams for Hotel Galleria Pyramids View Hotel in Cairo, Egypt, with the stay date of 17 January 2026. After making the booking, I realized that the hotel location information shown on eDreams was wrong and did not match the actual location of the property. This mi...

eDreams Prime Plus Subscription Complaint After Flight Booking

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G Dubs
March 11, 3:29 pm
92

I booked a Qatar Airways flight from Manchester for 25 February 2025 through eDreams and later discovered that £100 had been taken from my credit card for a “Prime Plus” service that I did not request, agree to, or use. There was no clear warning or explicit consent from me for this extra service, a...

eDreams Prime Charged Without Consent

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Ramuageli
March 11, 10:11 am
85

I am a customer in South Africa and recently discovered that I have been charged for an eDreams Prime membership in connection with my flight bookings, even though I did not knowingly agree to this service. On 10 March 2026, an amount of 229 ZAR was taken from my FNB account and 235 ZAR was taken fr...

eDreams Charged From Tabby Without Refund Or Explanation

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JACOB
March 10, 5:10 pm
78

On 10/03/2026, an amount of 39 DHS was deducted by eDreams from my Tabby account directly in the Tabby app, even though I did not receive the expected refund and I believe this deduction is incorrect. I am confused about why this payment was taken and I cannot see a proper explanation or correction ...

eDreams Unauthorized Prime Plus Subscription

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dekel
March 07, 1:16 pm
90

I am filing a complaint regarding unauthorized charges for an eDreams Prime Plus subscription and requesting that this matter be resolved promptly. On 07/02/2026, after making a booking through the eDreams mobile application while I was in Bulgaria, I noticed that a Prime subscription fee had been c...

1
Paul is completely dissatisfied with the result

eDreams Customer Service Complaint Over Missing Ticket

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Paul
March 02, 11:50 pm
189

My name is Paul Robe** and I am writing about a serious problem I have experienced with eDreams. On 3 February, I booked a flight ticket from London to Bangkok, scheduled to fly on 4 March. The booking was made with a person who identified himself as Harry from eDreams, using the phone number +44 73...

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eDreams Prime Cancellation and Refund Problem

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Kinza
March 02, 6:53 pm
130

I am writing to report that I have been charged for an eDreams Prime subscription without my clear consent and to request that this situation be resolved. I first noticed a Prime subscription charge in February 2023, after making a booking through the eDreams mobile app while I was in Italy. I did n...

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eDreams Unauthorized Membership - I'm Requesting A Refund And Stop This Issue

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Maria
March 01, 12:03 am
131

I am writing regarding several unauthorized charges to my Visa card ending in 8811 for an eDreams Prime membership that I never signed up for and do not wish to have. Despite never consenting to this subscription, I have been billed multiple times, and in some cases the fee appears to have been char...

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eDreams Auto-Enrolled Me in Prime Membership Without Approval

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Vanessa
February 28, 8:44 pm
132

I booked a flight to Durban through Edreams on 11 November 2025 and later a stay at Sun Hotel Durban Station on 7 January 2026. After these bookings, Edreams started deducting money from my account for something called “EDREAMS PRIME MBA”, which I never knowingly agreed to or understood. According t...

eDreams Booking Error Caused My Pegasus Ticket Cancellation

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Nuriye
February 28, 4:47 pm
-

I purchased a ticket through eDreams for a Pegasus Airlines flight from Gaziantep to Doha on February 15, 2026, for $176. Even though the ticket was issued in my name, I later learned that the agency entered another person’s contact information into the reservation, which caused the airline to cance...

1
Ataman is completely dissatisfied with the result

eDreams Does Not Honor Paid Flexible Change Option

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Ataman
February 28, 1:22 pm
133

I purchased a Flyadeal flight ticket from Istanbul to Medina for 20 March via the eDreams application and additionally paid for the “Flexible Change” option, which clearly states that changes to destination, date, country and passenger details are allowed. I chose this option deliberately to secure ...

eDreams Flexible Change Option Not Working for My Flight

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Ataman
February 28, 1:09 pm
-

I purchased a ticket through the eDreams app for a flight from Istanbul to Medina on March 20. During the purchase process, I paid an additional fee for the “flexible change” option, which allowed changes to the route, date, country, and even the passenger, and I intentionally selected this option k...

eDreams Prime €99.99 Unauthorized Charge Refund

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Prince
February 27, 1:28 pm
246

On 26 February 2026, I was charged €99.99 by eDreams for a Prime subscription without my consent. I did not knowingly subscribe to eDreams Prime and was surprised to see this annual fee taken from my AIB Bank Ireland account. I have tried to contact eDreams by phone regarding this unauthorized charg...

Incorrect eDreams Subscription Charges

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Shem
February 25, 7:04 pm
162

I am writing regarding unwanted charges to my credit card for an eDreams Prime subscription that I did not knowingly subscribe to. I only ever intended to book an airline ticket and would never willingly sign up for any ongoing membership or subscription service. On 12.02.2025, CHF 58.15 was charged...

eDreams Prime Unauthorized Charge

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Rebecca
February 25, 3:00 pm
162

I recently discovered that I had been charged £99.99 on my PayPal UK account for an Opodo Prime annual subscription, even though I did not knowingly sign up for this subscription. The charge appeared on 23 February 2026, and the payment reference on my side is 82H87749CS2129305. The original booking...

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eDreams Prime Subscription Scam Complaint

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Ajit
February 24, 2:29 pm
208

On 23 January 2026, after booking a flight ticket through Edreams, I discovered that I was enrolled in a monthly subscription without my clear consent, and I am now being charged R229 per month. I am based in South Africa, and the payments are taken from my Absa bank card. So far, this subscription ...

eDreams Prime Subscription Refund Request

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Tatenda
February 22, 4:39 pm
193

I am writing regarding an eDreams Prime subscription that was charged to my account on 22 February in the amount of R229, from South Africa. I was not aware of what this subscription really involved. After noticing the charge, I realised that I do not need this service. I did not use any Prime benef...

2
Patience is not satisfied with the result

eDreams Charged Me Monthly After Booking a Flight

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Patience
February 20, 8:42 pm
217

I booked a FlySafair flight through eDreams under booking reference FSUYAA for travel on 10 January 2026. After this purchase, eDreams started debiting my bank account with unexplained monthly charges of R229. These debits were taken in January and February, for a total of R458, and I have never bee...

eDreams PR Barcelona Charge I Never Approved

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Tinashe
February 20, 8:24 pm
226

I am writing to report unauthorized charges that eDreams has taken from my bank card without my consent, linked to my eDreams account. The issue started after I created an eDreams account and bought a flight ticket in February last year from South Africa, and then it happened again this year. I rece...

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1
Maxime is completely dissatisfied with the result

eDreams PayPal Payment Refund Delayed

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Maxime
February 19, 2:21 pm
289

I purchased a flight ticket through eDreams for a trip from Dakar (DSS) to Shanghai (PVG) scheduled for 11 March, paid via PayPal in the amount of XOF 589,575. The booking was made on 10 February and I cancelled the ticket the same day, yet I am still waiting for my refund. Despite the cancellation ...

eDreams Prime Charged Without Consent

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Shine
February 19, 1:56 pm
300

On 19 February 2026 I was charged $89.99 for a yearly eDreams Prime subscription through the eDreams website on desktop in Thailand, without my consent. The payment was made with my debit card in the name of Shine W***. I had used this eDreams account before, but I did not knowingly subscribe to a y...

5
Lazarela is very satisfied with the result
Resolved

eDreams Fails to Rebook Flexible Flight Ticket

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Lazarela
February 15, 3:13 pm
252

"Thank you very much for the uncomplicated booking. Everything worked well, even the online check-in. Thank you"

I booked a flexible flight ticket via eDreams with KM Malta Airlines from Malta to Düsseldorf under the booking number 24624221917. The original trave...

eDreams Prime Unauthorized Credit Card Transaction

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Melis
February 13, 11:28 am
201

Today, I noticed that a charge of $10 USD labeled “eDreams Prime” was made from my Enpara account without my knowledge or approval. The transaction appears to have been completed online, and I did not sign up for any such membership or make any purchase. As soon as I became aware of the charge, I c...

5
Fikret is very satisfied with the result
Resolved

eDreams Prime Unauthorized Charge - Refund Request

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Fikret
February 11, 9:47 pm
276

I recently discovered that eDreams/eDreams Prime attempted to take €99.99 from my Bank of Ireland Visa debit card without my permission. I had already...

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.
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The pricing of the flight I want on eDreams changes when I check it at different times. How can I make sure I but the lowest price?
eDreams increases the ticket price during the payment process, but when I search for the flight again, the price remains the same. How can I get it at the first price I see?
8 Complaints
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1 Follower
175 Complaints
How can I get effective, quality customer service from eDreams?
10 Complaints
I find the baggage allowance on eDreams not enough for my needs, how can I get extra baggage rights?

Frequently Asked Questions (FAQ)

Is eDreams safe to book with?

  • eDreams is commonly regarded as a reliable platform for booking. It has been in business for over 20 years as an Online Travel Agency (OTA) and most importantly eDreams is subject to regulation by the Financial Conduct Authority (FCA) and the Civil Aviation Authority (CAA) in the United Kingdom. This implies that meeting specific standards of customer protection is necessary.
  • However; it is worth highlighting that eDreams operates as an online travel agency (OTA) and does not have ownership or control over any airlines or hotels. When customers make a flight or hotel booking through eDreams, they are directly linked to the respective airline or hotel. In the event of any issues or concerns with the reservation, it becomes necessary for customers to communicate and address them directly with the airline or hotel involved. eDreams acts as an intermediary, facilitating the connection between customers and travel providers.

Why does eDreams cancel flight reservations?

  • - Flight reservations made through eDreams can be canceled for a variety of reasons:
  • - The airline cancels the flight itself due to technical, scheduling, or other force majeure.
  • - Your reservation was not paid in full. If you do not pay for your flight, eDreams reserves the right to cancel your reservation.
  • - Violation of the terms and conditions of your booking. When you book a flight with eDreams, you agree to follow their terms and conditions. If you violate these terms, eDreams reserves the right to cancel your reservation.
  • - Errors in the reservation process. If an error occurred during the booking process, eDreams has the right to cancel your reservation.

How can I get a refund from eDreams customer service

  • First, see if you are eligible for a refund according to the booking conditions. It is important to confirm in advance whether your tickets are refundable.
  • Second, get in touch with eDreams by calling: You can contact eDreams by visiting their website, calling them, or sending them an email. When you call, make sure you have your reservation number handy.
  • Third, you must provide the necessary documentation to eDreams to receive a refund. A copy of your passport, your flight itinerary, or a letter from your doctor explaining why you need a refund due to illness are all examples of such documentation.
  • Last, wait for eDreams to evaluate your refund request and respond with a decision. In most cases, you can expect to hear back from them with an update within a week or so.

Does eDreams charge fees for its services?

  • Yes. However, how much you'll pay depends on several variables, such as the specific product or service you buy, the booking channel you employ, and so on.
  • Service fee: eDreams' service fee is most of the time non-refundable; if you cancel your reservation, you will not be reimbursed for the service fee. eDreams' primary charge is a service fee equal to about 10% of the cost of airfare and 5% of the cost of a hotel room.
  • Transaction fee: If you choose to pay for your reservation with a credit card, you will also be subject to a transaction fee. This fee averages about 2% of the total amount transacted.
  • Cancelation fee: If you need to cancel your reservation with eDreams, you may incur a cancellation fee. This fee varies in price depending on the nature of the reservation and when it is canceled.
  • Before making a reservation with eDreams, it is highly advised that you read the terms and conditions carefully to avoid any unpleasant surprises. Because eDreams's policies and fees are subject to change please check with the company for the most up-to-date information.

What do to if eDreams refund process is delayed?

  • If the eDreams refund process is taking longer than expected, you might want to follow these steps:
  • Contact eDreams customer service. When you contact them, make sure you have your booking reference number handy.
  • Request an update. You can do so using the eDreams customer support contact information below. Complain to online reviews and complaint sites. Don’t forget the louder your voice is, the more possible they’ll hear you.
  • Consider legal action: If everything else fails and you are unable to obtain a refund from eDreams, you may need to file a small claims court lawsuit against eDreams. However, it is critical to consult with a legal professional to fully understand the procedures and requirements in your jurisdiction. Keep meticulous records of all communication and documentation pertaining to your refund request. This will be useful evidence if you need to escalate the situation further.

What is eDreams customer service contact information?

  • To contact eDreams customer service, you have several options:
  • eDreams App: You can make changes or cancel your flight, check the status of a request, resend the confirmation email, request an invoice, select your seats, and more.
  • Help Centre Page: https://www.edreams.net/customer-service/ There, you can find comprehensive information and solutions to common queries.
  • Email: You can email eDreams customer service at [email protected]. Simply send them an email with your inquiry or concern, and they will assist you accordingly.
  • Kris (Chatbot): Kris, their chatbot, is available 24/7 to provide support and answer your questions. You can interact with Kris on their website or through the app.
  • eDreams Prime Customer Service: If you are an eDreams Prime member, you have exclusive access to a dedicated customer service line that operates 24/7. The hotline number can be found in any email you received when you booked your trip as a Prime member.
  • Other customers can call 844-539-6719, and some users suggest repeatedly pressing 0 to reach a representative faster. Another alternative number is 929-270-4024. Choose the contact method that is most convenient for you.

About eDreams

eDreams is a leading online travel agency industry, offering a full suite of services and products to customers all over the world. The company has numerous locations, making it possible to serve customers all over the world. eDreams provides a variety of options for planning and enjoying trips. Customers can use the site to make reservations for flights, hotels, rental cars, and vacation packages. eDreams partners with many different airlines, hotels, and other service providers to provide a wide range of options for travelers of all financial means and personal tastes.