In my Amazon order 407-8494897-2177164 for Enjoy 15 kg cat food, the courier company was supposed to deliver the product on Saturday but did not, and no notification was provided. When I called the courier company on Saturday, the representative told me that if I didn’t want it, I could return the p...
In July, I purchased a pair of Under Armour shoes from Amazon, worth ₺2,363. My order number is 402-5365379-6535506. Despite barely wearing the shoes, they quickly developed a tear on the left side. There were no issues when I received them, but this tear appeared later. I made the purchase based on...
I ordered a Lego set from Amazon Turkey, from an Amazon seller no less, and it arrived to me in an unbelievably horrible condition. The box was torn, randomly taped over, and the pieces inside were thrown into a grocery bag. What kind of carelessness, what kind of disrespect is this? On top of that,...
On August 27, 2025, I ordered a product called DVX 9H Nano Ceramic Coating - Ceramic Coating from Amazon (Order No: 407-0571528-3745901). My order was canceled by the seller without any explanation, and I was only notified via a generic email. However, I have not received a refund. When I contacted ...
On August 21, 2025, I ordered a Lego toy from Amazon with my Prime membership, to be delivered to my address in Antalya. My order number is 408-4403920-5750762. I paid for my order with a credit card and paid a total of ₺5,000 for the initial order. However, after being held for about a week, my ord...
I ordered a Philips i9000 Ultra Prestige shaver from Amazon on July 23, and it came the next day. But there was a toy in the box instead of the shaver, and the real product was missing. I sent the item back right away, on the same day. I called Amazon customer service several times and was told that...
On August 15, I placed an order for a Stanley thermos from Amazon with the order number 403-1878363-3124331. Even though it was more expensive compared to other platforms, I chose Amazon because I trusted its reliability. Today the product arrived, and I couldn’t believe that such a big company woul...
On August 11, I placed an order on Amazon using the advantages of Prime membership for next-day delivery (Order No: 408-2023606-6793965). However, my package has still not been delivered, and I have not been contacted or informed in any way during this process. On the shipment tracking screen in the...
On May 26, 2025, I ordered an Ultenic U10 Pro Cordless Upright Vacuum Cleaner (White), which has 2 years of Amazon protection, from Amazon Türkiye for my family living in an earthquake zone in Adıyaman. Order number: 405-3931917-5574709. The product was used for about 40 days without any problems, b...
I can't log in to my Amazon Prime account. I want to follow the instructions in the image, but I haven't received any emails. Not even in my spam/junk folder. What's more interesting is that I can't reach Amazon regarding this issue. I try to reach them through the contact page, but they tell me to ...
I bought 2 LED lamps from a seller called "Turan Shop" on Amazon's Türkiye website. I received the products, but they were not the same as shown in the product images and were also poor in quality. I repackaged them according to the original packaging instructions and returned both items. I received...
Although Troy cards are listed among the payment methods on Amazon.com.tr, I am unable to make purchases with my card. During checkout, I receive an error message stating, ‘Invalid card type.’ I can use my Troy card without any problems on other shopping sites, but it has never worked on Amazon. I h...
I recently ordered a dietary supplement (Omega-3 and CoQ10) from Amazon Turkey, and unfortunately, the product arrived in a thin, crushed envelope, with no protective packaging whatsoever. Upon opening the envelope, I discovered that: The product was damaged, with capsules scattered outside the cont...
I purchased the Puma Future 7 Match FG/AG football boots on Amazon and used them only during training sessions and matches. However, within just six months, the sole started to come apart, rendering the shoes unusable. I chose this product trusting both the Puma brand and Amazon’s reliability. Custo...
"Thank you for helping me"
I ordered a Bioderma sunscreen from Amazon.com.tr, but it arrived damaged—completely burst open and leaking. I immediately initiated a return, and Amazon instructed me to send the product back, which I did. However, it’s been 14 days, and I’m still waiting for my refund. Every single day, I’ve conta...
Dear Amazon Representatives, On June 24, 2025, I purchased a Samsung Galaxy S25 Plus 512 GB device sold by Amazon for ₺54,808 (approximately $1,363). When I noticed that the same product had dropped to ₺52,499 ($1,305) on July 8 as part of the Prime Day deals, I contacted Amazon customer service to ...
"Hello, as of 16.07.2025 the product was delivered. Most likely, the delay happened during the initial shipping stage. Also, the fact that deliveries are only made two days a week to the address in Tarsus city center (across from the museum, next to PTT, with workplace photos attached, in the city center) contributed to this issue. Because I opened a support ticket, the delivery, which normally happens on Tuesdays and Fridays, was made on Wednesday. Thank you."
I bought a pair of earbuds from Amazon Prime Turkey on July 9 at 09:45 AM. They apparently forgot to ship the package until the night of July 10—coinc...
I tried to shop on Amazon using my Kuveyt Türk virtual credit card with the Troy infrastructure, but when I enter my card number in the payment methods, it recognizes that my card is a Troy card, but I receive a "card not supported" warning when I add it. I am attaching both images. I can use this v...
To Whom It May Concern, I am filing this complaint with Amazon USA because I have been unable to resolve a refund issue with Amazon Turkey (Amazon.com.tr). Despite multiple contacts with their customer service, the problem remains unresolved and Turkish consumer protection laws have been ignored. On...
I am writing to formally file a complaint regarding the 10kg Proplan cat food I recently received from Amazon. The product was delivered without any protective outer packaging, shipped solely in its original bag. This is completely unacceptable for an item of this size and weight, as it is highly vu...
On 02.09.2024, I purchased a 14-pack of Gillette Fusion Proglide manual replacement razor blades from Amazon for ₺1,219. At the time, the exchange rate was ₺34.08 to the dollar, meaning I paid approximately $35.70 for the product. Today, on 07.07.2025, I went to order the same item again on Amazon a...
I purchased a pack of baby diapers from Amazon with next-day delivery, but despite this promise, the item was not shipped for an entire week. During this delay, I repeatedly contacted customer service, yet I did not receive any positive or negative response to my requests. Based on a previous negati...
Amazon is one of the world's largest online retailers, offering customers a vast selection of products and services around the globe. Founded in 1994 by Jeff Bezos, the company has become a household name known for its convenience, variety, and competitive prices. In addition to its e-commerce platform, Amazon offers streaming services, cloud computing, and other digital services. The company is headquartered in Seattle, Washington, and operates in more than 180 countries worldwide.
