UPS

6100

(33 reviews)

287 Complaints

Frequently Asked Questions (FAQ)

Is it possible to track a UPS package without a tracking number?

If you do not have a UPS tracking number, you can trace your shipment using alternative reference numbers, including a reference number, package ID, or US Postal Service IMPB. The UPS package tracker enables you to monitor your package. You should contact the sender for delivery-related information if you do not have any of these numbers. They may be able to offer the required tracking information or locate your package. It's crucial to remember that tracking your product without a tracking number may be more difficult. Therefore, receiving the tracking information as soon as possible is better to minimize potential delivery issues or delays.

What should I do if UPS loses my parcel?

File a UPS Damage/Loss claim if UPS loses your package. The shipper or recipient can file the claim, but only one can be reimbursed. Claim within 15 days after delivery quote. UPS will investigate the lost package after the claim. UPS will deliver the package if located and deny the claim. UPS will email, fax, or mail the shipper a Damage/Loss claim letter if the package is lost and won't tell package recipients about inspections. Claims can be filed online or by phone.

How does UPS pickup work?

UPS On-Call Pickup lets consumers arrange home or office package pickups. No package pickup fees apply to most domestic and international shipping services. Customers can contact 1-800-PICK-UPS or book a pickup online (1-800-742-5877). Clients can book same-day, next-day, or later-week pickups. Most UPS services are free. UPS picks up all packages in one trip after scheduling a pickup. Customers who ship multiple packages or don't have time to drop them off at UPS can save time and hassle with this service. When the investigation is complete, we will email, fax, or mail a notification letter to the shipper.

How does UPS handle damaged parcels?

UPS customers can contact or file a claim online for damaged packages. A UPS representative may evaluate the package and ask you to take photos to assess the damage. To guarantee rapid investigation and settlement, you should register a claim immediately. UPS's liability is limited to the package's declared value and any additional charges paid for enhanced liability coverage.

How to get in touch with UPS support?

UPS has an online Customer Help and Support Center on the official UPS website. They also offer help on the phone at 1-888-742-5877. This number is dedicated to general customer inquiries. For TTY/TDD access for the hearing impaired, you can call 1-800-833-0056. If you require support for international shipping, dial 1-800-782-7892. If you need assistance with trade management, including international import/export services, call 1-800-782-7892. For UPS Supply Chain Solutions, contact 1-800-742-5727.

About United Parcel Service (UPS)

United Parcel Service (UPS) is an international shipping and logistics corporation that serves consumers and businesses worldwide. UPS, which has been there for more than a century, is now one of the world's most well-known and successful logistics companies. It operates in more than 220 different nations and territories. Package and freight delivery, transportation and logistics, e-commerce fulfillment, and international trade management are just a few of the organization's many services. Package tracking, online shipping tools, and alternative fuel vehicles are also a few examples of the innovative technologies that UPS has been developing.