I purchased tickets for seats 36 and 37 for the Antalya–Bergama departure on August 26 at 11:59 PM via Enuygun on the sa...me day at approximately 7:30 PM. Right after making the purchase, I attempted to cancel it, but an error message appeared on the screen stating that the cancellation could not be p
"Thank you for the quick action regarding the issue."
"Hello, I would like to thank you very much for promptly handling my complaint, completing the refund process, and transferring the amount to my account. I would like to express my satisfaction with your sensitivity and solution-oriented approach. Keep up the good work."
On July 24, 2026, I purchased a ticket under PNR number 2LX03QE74 for seats... 23 and 26 via the Enuygun app for Can Diyarbakır’s 07:15 AM Gaziantep–Diya
I canceled my bus ticket for August 7 with PNR number 261036hk4 through the... Enuygun mobile app. Instead of being refunded to my card, the fare I paid
On August 24, 2026, I purchased a bus ticket for the 00:10 departure from Istanbul Alibeyköy to Bolu via the Enuygun app...lication for the carrier Yükseller Aksaray Birlik. As shown in the Enuygun app, my ticket was for seat number 1. Although I arrived at the bus terminal early around 23:30, the coun
Through Enuygun, I made reservation number 1583713 for Diva Turka Beach Hotel, checking in on August 23, 2026, and check...ing out on August 24, 2026, paying a total of $173 for this stay. Although the hotel was listed as a 4-star property on Enuygun, my experience fell far below this standard, leading
On August 23, 2026, I made a car rental reservation under code AD2C7C via Enuygun.com from the rental company Rent Go fo...r the period covering August 23, 2026, 10:00 AM to August 24, 2026, 10:00 AM, and paid the fee in advance. On August 23, 2026, I arrived at the Rent Go office on time to pick up th
I purchased a car rental service through Enuygun.com. When I arrived at the rental company's location on the reservation... date to pick up the car, I was informed that the transaction had to be canceled because my driver's license validity had expired, and that the refund would be processed by Enuygun
I made a reservation under the name İpek Ç******* via Enuygun for Buke Hotel Bomonti for August 18–20, 2026, paying a to...tal of $140 for 2 nights. Upon checking in, I was assigned a completely different room than the one specified in the reservation—one that was noisy and entirely unfit for rest. Thi
On August 2, 2026, I made a car rental reservation through Enuygun for August 8, 2026, and a payment of $787 was charged... to my credit card. Despite this, the vehicle was never delivered to me, and I was unable to use the service at all. When I contacted Enuygun customer service regarding the issue
On August 22, I purchased a round-trip ticket under PNR code 2caswy for my mother via Enuygun.com with Pegasus Airlines ...for an İzmir–Elazığ outbound flight on September 13 and an Elazığ–İzmir return flight on September 19, paying a total of $146. The following day, on August 23, I noticed an error i
On August 24 at 10:20 AM, I purchased a bus ticket through Enuygun for the 2:30 PM departure from Kuşadası to İzmir. Alt...hough I arrived at the bus terminal early, I was strictly prohibited from canceling or modifying my ticket. As a customer, being offered zero flexibility regarding either a departu
Through the Enuygun app, I purchased a domestic flight ticket under PNR code 4MQ5PM for a return flight from Antalya on ...October 12 at 3:40 PM, paying an amount exceeding $104. Less than two hours after the purchase, when I attempted to cancel the ticket through the app, I was informed that only appr
On July 21, 2026, I traveled from Istanbul Airport to Kraljevo on an Air Serbia flight booked through Enuygun under rese...rvation number JDKWDK. During the booking process, I paid an additional fee for three checked bags. As a result of the problems I experienced during this trip, I suffered signific
"They responded quickly; what an employee did does not affect the brand. Thanks to the department handling my complaint."
I attempted to book a triple room at Aura Marina Hotel through the Enuygun app for August 8–9. At approximately 9:16 PM ...today, I proceeded to the payment page, entered my card details, and clicked "Pay." Each time I attempted the payment, the system displayed an error message stating that "an error
On July 25, 2026, at approximately 5:00 PM, I booked a stay at Richmond Ephesus Resort through Enuygun.com for July 26 t...hrough July 31. About one to two hours later, I called the hotel to ask whether any additional steps were required. I was informed that no action was necessary because the reservat
I purchased two AJet airline tickets through the Enuygun app for a flight departing from Ordu-Giresun Airport and arrivi...ng at Istanbul Sabiha Gökçen Airport. However, while selecting the travel date during the booking process, I accidentally chose September 24 instead of August 24. I only realized t
My Encoin/Encüzdan account on the Enuygun platform currently holds a balance of approximately $287. This amount was cred...ited back to my Encüzdan account after a previously canceled transaction. I then submitted a withdrawal request to transfer the balance to my bank account, but the transfer has sti
Through Enuygun.com, I purchased a British Airways flight ticket for January 20, 2026, at 6:30 PM. I canceled this ticke...t on January 15, 2026. However, despite 128 days having passed, the refund amount of approximately $465 has still not been deposited into my account. British Airways informed me t
On May 22, 2026, I purchased a Turkish Airlines flight ticket through Enuygun.com for approximately $148 under ticket nu...mber 2352522396684. The ticket I purchased was for a flight on May 23, 2026, but later I wanted to change the date to the May 25, 2026 flight departing at 4:05 PM. When I called E
On February 10, 2026, I purchased a flight ticket for the Mardin–Istanbul route with AJet through Enuygun.com, and $183 ...was charged to my Garanti Bank credit card. I considered this transaction to be a completed ticket purchase, not just a simple reservation. At the time of the purchase, I received
"Teşekkür"
I purchased a ticket for Pegasus Airlines’ 16.12.2025 Baku–Bodrum flight through Enuygun.com with the reservation code 1...GRVUL, paying a total of ₺9,993.98. After my flight was canceled, a refund was issued, but nearly 50% of the amount I paid was deducted, and only ₺4,732.47 was returned to my accou
On 11.11.2025, after purchasing my flight ticket through Enuygun, I rented a 2025 model Dacia Sandero Stepway from the E...uropcar branch operated by frt Filo at Mardin Prof. Dr. Aziz Sancar Airport, to be picked up on 14.11.2025 at 21:00 and returned on 17.11.2025 at 21:00. I paid the rental fee of ₺5
