Through Enuygun.com, I purchased a British Airways flight ticket for January 20, 2026, at 6:30 PM. I canceled this ticket on January 15, 2026. However, despite 128 days having passed, the refund amount of approximately $465 has still not been deposited into my account. British Airways informed me t...
On May 22, 2026, I purchased a Turkish Airlines flight ticket through Enuygun.com for approximately $148 under ticket number 2352522396684. The ticket I purchased was for a flight on May 23, 2026, but later I wanted to change the date to the May 25, 2026 flight departing at 4:05 PM. When I called E...
On February 10, 2026, I purchased a flight ticket for the Mardin–Istanbul route with AJet through Enuygun.com, and $183 was charged to my Garanti Bank credit card. I considered this transaction to be a completed ticket purchase, not just a simple reservation. At the time of the purchase, I received...
"Teşekkür"
I purchased a ticket for Pegasus Airlines’ 16.12.2025 Baku–Bodrum flight through Enuygun.com with the reservation code 1GRVUL, paying a total of ₺9,993.98. After my flight was canceled, a refund was issued, but nearly 50% of the amount I paid was deducted, and only ₺4,732.47 was returned to my accou...
On 11.11.2025, after purchasing my flight ticket through Enuygun, I rented a 2025 model Dacia Sandero Stepway from the Europcar branch operated by frt Filo at Mardin Prof. Dr. Aziz Sancar Airport, to be picked up on 14.11.2025 at 21:00 and returned on 17.11.2025 at 21:00. I paid the rental fee of ₺5...
When our son was six months old, he underwent a liver transplant. After a long and challenging recovery, he has finally turned three. We thought we could finally take a vacation, so about 3–4 months ago we booked flights through Enuygun.com from Istanbul to Cairo, Cairo to Sharm El Sheikh, and Sharm...
I’ve been using the Enuygun app for years and have never had an issue until now. However, on November 15, I had a very disappointing experience with the flight ticket I purchased for my family’s return from Baku to Ankara. I couldn’t complete the check-in process through the app, so I called custome...
On November 11, 2025, I requested a cancellation for my Iran Air Tehran–Istanbul flight ticket purchased through Enuygun.com (PNR: SIB8G3). Enuygun customer service recorded my request and told me they would get back to me. However, I did not receive any updates for two full days. When I called them...
On September 11, 2025, I bought a ticket for Başar Turizm’s Izmir-Manavgat trip through the Enuygun app, paying ₺600 for ticket number LP001XPGY. The bus was scheduled to depart at 11:59 PM but instead left at 12:41 AM without any prior notice. This delay forced me to wait for hours at the terminal,...
Although the tickets purchased from this company showed baggage allowance during the purchase process, it did not appear in the system at all, and I was forced to pay ₺11,400 for baggage. Even now, their system still shows no baggage information. In addition, due to a surname spelling error that did...
How can I contact enuygun.com via email? I can't find any information about customer support email. I cannot cancel my hotel reservation on enuygun.com and want to cancel it via email but there are no any contact email. Can you please help me in this situation?
On August 7, 2025, at 11:55 PM, I purchased a bus ticket via enuygun.com from the company Ali Osman Ulusoy for a trip from Ankara AŞTİ Terminal to Milas, with PNR code VV000BTXK. Although I arrived at the terminal 45 minutes before departure, the bus left without me because there was no platform num...
On the night of July 5, I made a car rental reservation. The vehicle was scheduled to be picked up the next day at 12:00 PM. Around 11:00 AM, I contacted the company via WhatsApp and explained that I had made the reservation in my son's name, but he was sleeping since he had arrived from abroad duri...
On June 24, 2025, I purchased a Damascus to Istanbul flight ticket for ₺27,177 through Enuygun. Due to the Israel-Iran conflict, all flights were subsequently canceled by Ajet. On July 2, 2025, I submitted a refund request. However, the agency I purchased the ticket from intends to deduct approximat...
I was tracking prices for an Ankara-Moscow flight ticket on Enuygun.com before purchasing. In a single day, the price escalated from ₺22,000 to ₺25,000, and finally to ₺27,000. Fearing further increases, I decided to buy it at ₺27,000. To my profound shock and dismay, the very next day, the ticket p...
Buying a plane ticket from Enuygun.com is a regret. I had been buying my own and the company's plane tickets from enuygun.com for a while. They offered me a corporate membership. I accepted. But in the end, I experienced the regret that I will summarize below. Their refund process is really problema...
I rented a car through Enuygun.com, but they still haven’t sent me the invoice. Despite sending multiple emails, I haven’t received any response. I even double-checked my spam folder and made sure I provided the correct email address, but there was still nothing. This situation has disrupted my acco...
On March 6, I purchased a round-trip flight ticket for two people, but due to a system error, I received a message stating that the ticket could not be issued. As a result, I had to buy the tickets again, but I still have not received a refund for the canceled transaction. I have contacted customer ...
Enuygun.com refunded me only ₺80 instead of ₺1700 for my flight cancellation, which was scheduled for a month later, and they informed me of this only after I had canceled the ticket. If I had known this in advance, I would have never canceled my flight through them. I am absolutely filing a complai...
I canceled my ticket on Enuygun.com and requested a refund to my card, but instead, they converted the amount into their in-app coins without my consent. Now, I am unable to get my money back, and they are forcing me to use their platform credit instead. I have tried calling customer service, but t...
"Thank you, the problem is solved"
On January 17, I purchased a bus ticket for January 19, but after the payment went through, an error occurred, and the ticket was not issued. However,...
"Thank you, my refund has been processed."
I made a reservation through Enuygun.com on December 15, 2024, for Tash Mekan Alacati, with a check-in date of December 29 and check-out on December 3...
