On August 27, 2025, at 15:05, my Pandora order shipped with UPS Turkey was marked as delivered, but it was shown as signed for by a person named K… M…, someone I do not know. I never received my package. To make matters worse, there was no delivery code or secure verification process, which creates a serious security risk.
When I called UPS customer service, I was told that having a tracking number is “not necessary.” I opened a formal complaint, but when I asked how and when I would receive a follow-up, they told me that UPS does not call customers back and that I should call them every day until the investigation is completed. They also admitted that they can only see the same limited name and surname information that I do, which does not help identify who has my package.
This is the first time I have faced such a situation, and the lack of accountability and customer support is unacceptable. My package is missing, I have no idea who has it, and UPS expects me to chase them daily for answers instead of providing a proper resolution.
I demand that UPS immediately locate my Pandora package and ensure it is delivered to me without further delay. Customers should not have to deal with such poor handling, lack of security, and complete absence of proactive support.
On October 25, 2025, at 11:28 a.m., my package, which was supposed to be delivered by UPS Turkey, was not delivered even though I was at home and opened the door immediately after hearing the doorbell. The courier rang the bell once and left without waiting at all. The delivery was not completed. My...
For my shipment sent via UPS Turkey with tracking number 1Z93W2006804353298, I received an SMS around 5:00 PM on November 20 stating that the package had been “delivered,” yet it was absolutely not received. The shipment was supposed to be delivered to my home, and the recipient was at the address a...
On August 8, 2025, I received a notification regarding my UPS shipment (tracking number: 1ZE549G06806368918) stating that I was “not at the address.” However, this is completely false because I was at home all day, and no courier ever came to my door. It is unacceptable that a package can be marked ...
On August 11, 2025, I was expecting a package shipped by Altınyıldız through UPS Turkey, with tracking number 1Z892ER96804690367, to be delivered to me via the İzmir Bornova branch. However, even after four full days, my package has still not been delivered. Despite the fact that I was at home and t...
On June 2, 2025, I handed over a shipment containing an important power of attorney document to a UPS branch for delivery to Istanbul Esenyurt, Mehmet Akif Ersoy Mahallesi, 2120 Sokak No: 1. Despite being told repeatedly by customer service that the package would arrive by 18:00 on the same day, fiv...
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